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File a Complaint

Our complaints portal is currently being rebuilt to improve your experience. During this time, our team is still available and ready to assist you. For questions or to file a complaint, please contact the Complaints Department:

• Email: [email protected]
• Phone: 602‑452‑3378

Complaint Review Procedures

The Arizona Supreme Court's Certification and Licensing Division has jurisdiction to investigate complaints only over the following programs:

• Certified Reporters
• Confidential Intermediaries
• Defensive Driving Schools and or instructors
• Fiduciaries
• Legal Document Preparers

The guidelines listed below are general steps after a complaint has been filed with the Certification and Licensing Division (“Division”).

These procedures are regulated by the Arizona Code of Judicial Conduct (“ACJA”).

Filing a Complaint – ACJA § 7-201(H)(2)

• When a complaint is received by the Division the information is verified and a complaint number is assigned.
• The complaint is screened to determine if it falls within the Division’s jurisdiction and warrants investigation. If it does not, the complaint may be dismissed by the division director.

Investigation - ACJA § 7-201(H)(3)

• An acknowledgement letter is mailed to the complainant, and a notice of complaint is mailed to the certificate holder with a copy of the complaint excluding any confidential information.
• The certificate holder is required by the ACJA to respond, and a copy of the response shall be forwarded to the complainant.
• Investigative Summary and Probable Cause Review - ACJA § 7-201(H)(4) and (5)
• Upon completing the investigation, a written summary is prepared and reviewed by the probable cause evaluator.
• The probable cause evaluator can direct the Division to investigate further, determine probable cause does not exist demonstrating the certificate holder committed any acts of misconduct, or determine that probable cause does exist.
• If probable cause is found, the Division shall forward the complaint to the appropriate board with a written recommendation by the division director for the appropriate disposition.

Board - ACJA § 7-201(H)(5)

• Board meetings are open to the public, however, the public is not allowed to address the board at any time unless formally invited. • Dates, times, locations, and the agendas for each board meeting can be located through the Division’s website under each individual program.
• The board shall review the complaint and may resolve it through dismissal, issuing an advisory letter, issuing informal or formal discipline, or scheduling a formal interview.

For more information regarding the process after these steps please refer to the ACJA. The ACJA is available online through the Division’s website under each individual program or a hard copy can be provided by request.

Contact Us   If you have any questions, or need to file a complaint, please feel free to contact the Complaints Department in the Certification & Licensing Division at:   [email protected] (602) 452-3378 TTY/TTD: (602) 452-3545 Arizona Supreme Court Administrative Office of the Courts 1501 W. Washington St. Suite 104 Phoenix, AZ 85007-3232 If a major issue remains unresolved after speaking with our staff, please call: Director Abby Raddatz at (602) 452-3362.