• Paytm may send alerts to the mobile phone number provided by You while registering with the Paytm Platform for the SSOID service or on any updated mobile number subsequently provided by You on the Paytm Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in 'On' mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in 'Off' mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.
• Paytm will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from Paytm as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the Paytm Platform or availing any Paytm Services. Paytm shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold Paytm liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
• You authorize Paytm to contact You and communicate with You for any Paytm Service or Offer(s). Paytm may use third party service providers to send alerts or communicate with You. You authorize Paytm and Paytm Entities to override the DND settings to reach out to You over calls, SMS, emails and any other mode of communication.
• You authorize Paytm to share your data (including but not limited to your name, mobile number, etc.) with third-parties/Service Providers for marketing and promotional purposes and to use such transaction data for the purposes such as Cross-Sell/Promotions/Offers/Value Added Services/Increasing Transactions/Better User Experience, and other similar or allied purposes
• The SMS/e-mail alert/push notification service provided by Paytm is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, Paytm shall be immediately informed about the same by You and Paytm will make best possible efforts to rectify the error as early as possible. You shall not hold Paytm liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
• The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. Paytm shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
• You will indemnify and hold harmless Paytm and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney's fees which Paytm or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from Paytm and/or the SMS/e-mail service provider.

• violate the T&Cs;
• impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, forge another person's digital signature, misrepresent the source, identity, or content of information transmitted via the Paytm Services, perform any other similar fraudulent activity or otherwise avail Paytm Services with what we reasonably believe to be potentially fraudulent funds;
• infringe our or any third party's intellectual property rights, rights of publicity or privacy;
• use the Paytm Services if You are under the age of 18 years without a parental sponsor or, in any event, use the Paytm Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law;
• post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;
• post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;
• refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provide by You to Paytm;
• remove, circumvent, disable, damage or otherwise interfere with security-related features of the Paytm Services and the Paytm Platform or features that enforce limitations on the use of the Paytm Services or the Paytm Platform;
• reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards Paytm Services or Paytm Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law;
• use the Paytm Services or the Paytm Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Paytm Services or the Paytm Platform in an automated manner;
• modify, adapt, translate or create derivative works based upon the Paytm Services and the Paytm Platform or any part thereof, except and only to the extent that that this is permissible by applicable law;
• intentionally interfere with or damage operation of the Paytm Services or the Paytm Platform or any other user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;
• use any robot, spider, other automatic device, or manual process to monitor or copy the Paytm Platform without prior written permission;
• interfere or disrupt the Paytm Platform or networks connected to the Paytm Platform;
• take any action that imposes an unreasonably or disproportionately large load on Paytm's infrastructure/network;
• use any device, software or routine to bypass the Paytm Platform's robot exclusion headers, or interfere or attempt to interfere, with the Paytm Services;
• forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the Paytm Platform or to manipulate Your presence on the Paytm Platform;
• sell the Paytm Services, information, or software associated with or derived from it;
• use the facilities and capabilities of the Paytm Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others;
• breach this Agreement, the SSOID Agreement or any other agreement or policy as may be applicable pursuant to the T&Cs;
• provide false, inaccurate or misleading information;
• use the Paytm Platform to collect or obtain personal information, including without limitation, financial information, about other users of the Paytm Platform, except and only as expressly provided in the T&Cs;
• avail Paytm Services with what Paytm reasonably believes to be potentially fraudulent funds;
• use the Paytm Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to Paytm, a third party or You;
• use the Paytm Services in a manner that Paytm or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;
• take any action that may cause Paytm to lose any of the Paytm Services from its service providers or lose any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors or other suppliers;
• send automated request of any kind to the Paytm Platform without express permission in advance from Paytm.

• provide true, accurate, current and complete information about Yourself ("Registration Data"), Your payment account details ("Payment Data"), Your biller details ("Biller Data"); and
• maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or Paytm has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Paytm has the right to suspend or terminate Your account and refuse any and all current or future use of the Paytm Services/Paytm Platform (or any portion thereof). The term biller includes telecom operators.

• If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;
• If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
• If the funds available in the payment account are under any encumbrance or charge;
• If Your bank or the clearing centre refuses or delays honouring the payment instruction(s);
• If payment is not processed by biller upon receipt;
• Circumstances beyond the control of Paytm (including, but not limited to fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or communication lines breakdown, unforeseeable causes or interference from an outside force).

1. Paytm is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, Paytm has tied up with many bus operators and service providers.
2. Paytm's advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with.
3. Paytm's responsibilities include:
   • issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
   • providing refund and support in the event of cancellation; and
   • providing customer support and information in case of any delays/inconvenience.
   Paytm's responsibilities do not include:

• • The bus operator's bus not departing/reaching on time;
  • The bus operator's employees being unprofessional or engaging in unlawful conduct;
  • The bus operator's bus seats, etc., not being up to the customer's expectation;
  • The bus operator cancelling the trip due to any reason;
  • The baggage of the customer getting lost/stolen/damaged;
  • The bus operator changing a customer's seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency;
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if You are not a regular traveller on that particular bus or route);
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
• The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
• Passengers are required to furnish the following at the time of boarding the bus:
  • A copy of the ticket (a printout of the ticket or the printout of the ticket e mail).
  • Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
• Passengers must also be aware of the following :
  • Change of bus: In case the bus operator changes the type of bus due to some reason, Paytm will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
  • Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
  • Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Paytm has no role in governing the cancellation charges.
  • Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
  • In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of the Paytm Platform.
  • Amenities on the buses as shown on Paytm have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that Paytm provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by Paytm's travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
• Paytm is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
• For any issues relating to cancellation or refund, the passenger may contact Paytm within 15 days of date of travel, beyond which period request would not be processed.
• Paytm may call the mobile phone number provided by You while registering with the Paytm Platform, or any updated mobile number subsequently provided by You on the Paytm Platform, or contact You via e-mail, for the purpose of collecting feedback from You regarding Your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
• Grievances and claims related to the bus journey should be reported to Paytm support team within 10 days of Your travel date.

• Bookings on the Paytm Platform are facilitated solely on behalf of Orbgen.
• Bookings for the tickets once made by customer / You cannot be cancelled, modified, exchanged or refunded unless such policies are provided at the cinema / Paytm Platform and opted-in by the customer / You while booking the movie tickets.
• Your booking confirmation will be sent via an e-mail and / or SMS to the Paytm registered contact details and/or shown in the movies section of the Paytm Platform.
• Booking ID and / or order ID generated through the Paytm Platform, which also includes the Paytm website/application shall be considered as a valid booking ID by Paytm. Any claims / issues pertaining to the booking ID should be raised with and resolved at Paytm's customer care and the decision of Paytm shall be final and binding. Such complaints shall be raised on the Paytm Platform via Help & Support section.
• Customer / You are advised to keep Your booking IDs secure and in the possession of either Yourself or an authorized representative. Please be aware that anyone who possesses the booking ID will be permitted to exchange it for a valid ticket, without further security checks, as long as they are considered to be the authorized holder of the booking ID.
• Customer / You, or the person collecting the ticket(s) on your behalf, will need to present the booking ID / QR code at the counter in order to avail a physical ticket / digital ticket from the cinema box office at the premises of the concerned cinema hall.
• Please add [email protected], [email protected], [email protected], [email protected] and [email protected] to Your address book to ensure e-mail delivery in your Paytm registered e-mail ID's inbox / spambox. Paytm and Orbgen shall not be responsible for any loss caused due to the confirmation e-mail or any other e-mail relating to the ticket booking process not being delivered to Your primary e-mail inbox. You may also refer to the booking confirmation screen to check the booking details.
• If You do not receive the booking ID (in the form of SMS / e mail / in-app notification / on the Paytm Platform screen) after submitting payment information, or if You receive an error message or service interruption after submitting payment information, You should refresh the page / relaunch the Paytm Platform to get the updated status as booking confirmation can take up to 30 (thirty) minutes. If no booking ID is received even after 30 (thirty) minutes of payment, you should immediately report to the Paytm customer care. Paytm and/or Orbgen and/or shall not be responsible for any losses occurred during this process, due to any default on the part of banks, payment aggregators etc. or for reasons not attributable to Paytm and/or Orbgen.
• Booking charges and / or the internet handling charges are levied on all tickets booked online on the Paytm Platform.
• The holder of a physical ticket / digital ticket is deemed to be the owner of the ticket(s).
• In some cases, cinemas / theatre might request the customer / You to show the movie booking confirmation e-mail / SMS / printout / confirmation message of the movie booking on the Paytm Platform in order to validate Your booking. As per the cinema / theatre admission policy, in case a physical ticket is lost or misplaced or digital ticket is not presented via the Paytm Platform, a duplicate ticket might not be issued. Final decision to allow entry will be at the sole discretion of the cinema / theatre management.
• Before purchasing the tickets, You are advised to check the warning about age restrictions for that particular movie. As per applicable laws, individuals under the age of 18 (eighteen) shall not be permitted to enter the cinema / theatre for movies with an A (adult) rating. Additionally, You are further advised to check for any other applicable entry restrictions or ratings that may be in place for specific movies.
• 3D charges (wherever applicable) may already be included in the ticket prices or may be charged separately from ticket prices or may be collected by the cinema / theatre partner on the cinema premises. Details of charges collected by Paytm will be shown before making the payment for the ticket(s). Customer / You should review the transaction amount before making the booking.
• As per the cinema / theatre admission policy, You need to purchase tickets for children above the age of 3 (three) years.
• As per the cinema / theatre admission policy, outside food and beverages are not allowed inside the cinema hall's premises.
• You are advised to avoid carrying laptops, handycams, digital cameras and any such electronic equipment to the cinema / theatre. You are advised to check with the cinema / theatre about any restrictions which might be in place for that particular cinema / theatre.
• If the merchant cancels or reschedules the movie / show, Paytm and/or Orbgen shall not be held responsible for such cancellation(s) or reschedule. In the event that a merchant cancels or reschedules a movie, Paytm will notify customer / You on best effort basis and shall provide a refund according to the cinema / theatre's policy. Where refund is permissible as per the cinema / theatre's policy, Paytm shall automatically issue a refund to Your original payment mode(s) / other payment mode as opted by customer / You with applicable deductions from the amount paid by customer / You for the movie ticket(s) (including any add-on products) booked on Paytm. After Paytm processes the refund, the amount shall be reflected in your bank account / payment mode as per bank timelines.
• If You pay an incorrect amount for a movie ticket, whether due to an error in the displayed price on the Paytm Platform or otherwise communicated to customer / You, or if You are able to book a movie ticket before its scheduled on-sale or presale date, or if You book a movie ticket that was not supposed to have been released for sale, Paytm reserves the right to cancel that particular movie ticket or order and refund the amount that You had paid to the original payment mode(s). This policy applies even in the case of human error or a transactional malfunction on the Paytm Platform.
• All seat layouts are only for representational purposes and the distance between rows including distance from the movie screen can differ from the actual cinema / theatre.
• In some cases either the entire cinema / theatre or a few seating categories of the cinema / theatre could be free seating. In free seating cinema / theatre seating categories, customer / You can only select the count of seats to be booked. No particular seat is booked and booking details will only show the count of seats booked. In such cases, seats are allotted on a First come First Serve basis by the cinema / theatre partner.
• Some cinemas / theatres allow customers to book movie tickets on Paytm Platform by only paying the booking charges / internet handling charges. Ticket price amount is collected by the cinema / theatre partner at the cinema / theatre itself before allowing entry to the cinema / theatre. Information about cinemas / theatres working on such a model will be shown to the customer / You during the movie booking flow. Customer / You should check the details shown before proceeding with such booking.
• All images shown in the food & beverages section are for representational purposes only.
• In the food & beverages section, any nutritional and / or energy and / or allergens information provided against an item is an approximation and is basis the information shared per-serving by the cinema and is displayed "as-is". It may differ / vary based on ingredients & portion sizes.
• By booking a ticket on the Paytm Platform, customer / You agree and undertake to adhere to and comply with the terms and conditions of respective cinemas / theatres in respect of all the bookings made by customer / You through the Paytm Platform.
• We may share booking information with Orbgen and the merchants, such as customer / Your name, booking ID, customer's phone number and / or e-mail ID including any other relevant information for smooth customer entry flow within the cinema / theatre premises and such information would be used for smooth booking experience and / or availing loyalty or rewards points benefits from the cinema/theatre partners, if any and the customer/ You provide your explicit consent for us to share customer / Your data with any third parties as may be required. The customer/ You also agree and acknowledge that the third parties with whom customer / Your data is shared shall be classified as the owner of such transferred data and shall have the ability to deal with and/or process such data in any manner that they deem fit.
• By accepting the T&Cs, including the specific terms and conditions in this section, customer / You accept that Paytm and/or Orbgen may send alerts to the mobile phone number / e-mail / Paytm Platform notification / WhatsApp as per the details provided by the customer / You while registering on the Paytm Platform or to any such number replaced and informed by the customer / You subsequently.
• Notwithstanding anything to the contrary contained herein, neither Paytm and Orbgen nor their respective affiliates or their respective officers, directors, employees, agents shall have any liability to the customer / You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to the T&Cs, the Paytm Platform or Paytm Services, even if any of the said parties had been advised of, knew of, or should have known of, the possibility of such damages. Paytm's and Orbgen's (and their respective affiliates, officers, directors, employees, and agents) combined maximum aggregate liability to the customer / You for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or any other tort, breach of contract, violation of statute, misrepresentation or for any other reason), shall at all times be limited to the ticket price or Rs. 5,000, whichever is lower. To the maximum extent permitted by law, the customer / You waive, release, discharge and hold harmless Paytm and Orbgen, and their respective affiliates and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of customer / Your use of the Paytm Platform and/or Paytm services. In case of any issues, the interpretation of the same shall be at the sole discretion of Paytm and shall be considered as final and binding on customer / You.
• Under no circumstances should customer / You entertain anyone who is selling printouts or SMS messages of booking IDs claiming to be generated by Paytm. If customer / You happen to come across someone who is engaged in this activity, it is important that you report it promptly to Paytm customer care team and to customer / Your local police station.

1. 1. Cinema / theatre partners may choose to provide flexibility of movie ticket cancellation at their own discretion. These details as made available to Paytm will be available to customer / You at the time of the movie ticket booking.
2. 2. Benefits of cinema / theatre partner's cancellation policy would be passed on to customer / You on "as-is" basis and Paytm/ Orbgen has no rights / control on the cancellation policy of cinema/ theatre partners.
3. 3. Cinema / theatre partners may change the refund slab of ticket cancellation without any prior information and the refund amount may vary from time-to-time. Customer / You should check the complete booking and cancellation policy before proceeding to book movie tickets on the Paytm Platform.
4. 4. Cancellation charges provided by cinema/theatre partners will be applicable on cancellation of any booking which may vary from time to time or based on customer / Your booking and cinema / theatre cancellation policy. Paytm and/or Orbgen shall not be held responsible for any such changes made to booking and / or cancellation policy.
5. 5. Cinema / theatre partners may choose to provide such cancellation policy benefits to all or some selective users at their sole discretion.
6. 6. Partial cancellation of an order / booking / ticket(s) is not allowed.
7. 7. Benefits of any applied promocode on the order / booking will be considered as redeemed / fulfilled if the ticket(s) are cancelled by customer / You and the benefits of the promocode shall not be availed on any other order / booking.
8. 8. Refund received for the cancelled booking (if any) will be after deduction of any cancellation charges, booking charges, internet handling charges, food vouchers, 3D glass charges, applicable taxes and promotional benefits.
9. 9. If the cancellation of the booking is unsuccessful for any reason, a refund will not be issued and the booking will be considered 'not cancelled' i.e. valid. Customer / You may try to cancel the booking after some time if the booking is still under the cancellation window as per the cancellation policy. In such cases customer / You must contact the Paytm customer care team and / or cinema / theatre customer support with customer / Your booking details.
10. 10. Paytm has the right, in its sole discretion, at anytime to adjust, supplement, modify, revise, terminate, or carry out any necessary alterations to this policy and/or the cancellation feature, either entirely or partially.

1. 1. Paytm may offer food vouchers by partnering with cinema chains to offer you food vouchers which can be redeemed at the cinema / theatre premises.
2. 2. The food vouchers may be available for purchase in the 'food section' of the Paytm Platform while booking movie tickets for the respective cinemas / theatres.
3. 3. On buying the food voucher (if available), customer/You will get a code through email and / or SMS which customer / You can use to purchase food and beverage items at the cinema / theatre premises. Customer / You can also find the code on the order summary page which can be accessed by selecting 'Your order' in your 'order history' of customer / Your Paytm website / application.
4. 4. Based on the respective cinema partners' discretion, food vouchers purchased from any national / regional cinema chains may be valid at most of the cinemas under that cinema chain with few exceptions. Customer / You are advised to check the details / terms & conditions of the food voucher before making the purchase.
5. 5. Each food voucher may have an expiry date attached to it and is valid for any show till the expiry of that food voucher.
6. 6. The food voucher is non-refundable, either before or after the expiry or in case of movie / show cancellation or cancellation of booking as per cinema / theatre movie ticket cancellation policy.
7. 7. Partial redemption of the food voucher is not allowed.
8. 8. Cinema / theatre partner may allow only one food voucher to be redeemed in one transaction and any excess amount in addition to the one mentioned on the food voucher needs to be paid at the cinema / theatre.

1. One97 shall provide facility/capability to the Entity to accept e-RUPI voucher for redemption. One97 shall forward the e-RUPI voucher to bank/(s) (which had initiated requests to create e-RUPI) for necessary validation including mapping of merchant category code with purpose code. On receiving the successful response for the validation request, One97 will validate the customer using the verification code. Once the e-RUPI voucher is validated, customer will receive verification code on his mobile number to be entered on Entity's device integrated with Paytm Platform for verification. Post verification of Entity, the e-RUPI voucher shall be redeemed.
2. The Transaction Amount paid using e-RUPI voucher, and so collected by One97 on behalf of the Entity shall be deposited in One97's Nodal Bank Account. Upon receipt of confirmation of receipt/recovery of the amount from the e-RUPI voucher, One97 shall electronically acknowledge the receipt of the amount so received. Upon receipt of such acknowledgement, Entity shall deliver the Services as per the Customer Order and shall provide the invoice to the Customer.
3. The payments so collected on behalf of the Entity will be released from the Nodal Bank Account by One97 to the bank account specified by Entity in Entity Detail Form within T+1 days ("T" here represents the Date on which One97 receives Transaction Amount from the Facility Provider in its Nodal Bank Account) provided in Entity Detail Form attached hereto. Provided that in case T+1 day is not a Business Day, then the payment shall be made on the immediately following Business Day.
4. The terms and conditions including issuance, redemption and expiry of e-RUPI voucher shall be as per prevailing laws.
5. You must comply with all applicable laws when accepting e-RUPI voucher as a payment instrument. You are not permitted to use e-RUPI voucher in violation of applicable laws.
6. Paytm does not at any point of time during any transaction between the customer and Entity, take the ownership of any of the Services provided by the Entity nor does Paytm at any point asserts any rights or claims over the Services offered by the Entity to the customer.
7. Notwithstanding anything to the contrary, neither Paytm nor affiliates of Paytm, its officers, directors, employees shall have any liability to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms, the Paytm Platform, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. The liability of Paytm shall at all times be limited to the value of the eRupi voucher or Rs. five thousand which is lower. You waive, release, discharge and hold harmless Paytm or affiliates of Paytm, and each of their directors, officers, employees, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of Paytm Platform.
8. In addition to these terms and conditions, the other terms and conditions are set out in "Terms and Condition" section of the Paytm for Business" application or website located on business.paytm.com

Bus Ticket and Hotel Booking

1. You hereby acknowledge and agree that Paytm merely provides online marketplace services through its Paytm Platform (including but not limited to its website www.paytm.com or app) in order to facilitate listings/bookings by aggregators directly and/or through its Merchants (including but not limited to flight, hotel and Bus booking and price comparisons). The travel booking related services are also called the Marketplace Terms are an integral part of the Agreement and the T&Cs. You can make these bookings subject to the respective aggregator's terms and conditions.
2. Most hotels have a policy that do not allow unmarried couples to check in. For more information, Paytm requests You to contact the hotel in order to get further clarifications and confirmation or the same can be confirmed on their websites as well. You are requested to please go through the Merchant/vendor provided terms and conditions before making any bookings for hotels, flights, bus, etc., through the Paytm Platform.
3. If a link to the Merchant/vendor specific terms and conditions is not provided here then You are expected to find them on their websites or procure them from the vendors/Merchants directly through any other means. Paytm is not responsible for Your inability to access such terms and conditions or for any loss resulting from such terms and conditions or lack thereof. You agree and acknowledge that the actual contract for sale is directly between You and the Merchant/vendor. Paytm provides these services to You which are informational in nature.
4. Paytm is not a travel or booking agent or a last mile service provider to You and, therefore, Paytm shall not be deemed to be liable for any fault in the content/booking/listing services provided by aggregator or the Merchant/vendor. However, in the case of airlines, Paym may act as an online travel agent.
5. Paytm is not responsible for setting or controlling the prices applicable to such searches and bookings through the Paytm Platform. All such listings/bookings are provided by the aggregator directly and/or through its Merchants/vendors and are subject to the terms and conditions imposed by the concerned aggregator or the Merchant/vendor. Paytm does not control or prevent changes in the published details and descriptions of websites/apps operated by the aggregator or the Merchant/vendor and is not responsible for any content therein. Paytm has no control over the existence, quality, safety or legality of items displayed; the accuracy of the aggregator's content or listings; the ability of the aggregator and Merchant/vendor to sell items or provide services. Paytm does not at any point of time during any transaction between You and aggregator/Merchant/vendor, take the ownership of any of the listing, bookings offered by the aggregator/Merchant/vendor. Nor does Paytm at any point asserts any rights or claims over the same offered by the aggregator/Merchant/vendor to You. In using the online marketplace service or where Paytm is an online travel agent, You explicitly agree and acknowledge that:
• Paytm, through the Paytm Platform makes available, content/listings/bookings offered by the aggregators either directly and/or through its Merchants/vendors. Availing such bookings/listings will be subject to the terms of offer for sale and such other additional terms, if any, as specified by such aggregator.
• Paytm is not a warrantor of the content/listings/bookings being offered on Paytm by various aggregators or Merchant/vendors. You understand that any issue or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the aggregator or the Merchant/vendors, and You agree to handle such issues and disputes directly between You and the aggregator or Merchant/vendor. You acknowledge that Paytm gives no guarantee, either express or implied, regarding the use or availability of online marketplace service or bookings made by You through the online marketplace or where Paytm is acting as an online travel agent.
• Paytm, may at its discretion, offer marketing promotion benefits by way of gift coupons, cash back, free gifts, etc., on all or some of the products or services from time to time. Paytm is not liable for any defect or fault in listings/bookings, content the product or deficiency in service of the aggregator or Merchant/vendor purchased through the Paytm Platform. Paytm is not responsible for any warranty, guarantee, post sale claims, genuineness of listings/bookings, content, products and services as Paytm is just a platform that facilitates booking through the aggregator or Merchant/vendor. Paytm will not be liable for any claims including but not limited to any misrepresentation by the aggregator or the Merchant/vendor in its content/listings/bookings.
• The Paytm Platform makes available general Third Party Content. Third Party Content would also be available to You on the e-mail received by You from Paytm. Paytm will not be responsible for infringement of any third party's intellectual property rights and rights of privacy in such cases. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. Paytm does not provide any guarantee with respect to any the Third Party Content and Paytm shall not be held liable for any loss suffered by You based on its reliance on/or use of such Third Party Content. You should contact such third party site/app for their terms and conditions, privacy policy, complaints and clarification governing various features and offers or the products and services offered by them.
• Cancellation/refund: The cancellation/refund in respect of the bookings and charges, if any, will also be governed as per the terms and conditions of the aggregator or of the Merchant/vendor. Paytm has no role in governing refund/cancellation charges. Where Paytm is an online marketplace services provider, Paytm will not be responsible for refund/cancellation including any charges arising therefrom. However for flights or IRCTC where Paytm is an online travel agent, Paytm will act as per the airline or IRCTC prescribed terms. The aggregator or the merchant/vendor is solely responsible for the content/listings/bookings made available by it through the Paytm Platform and You should contact the respective aggregator or Merchant/vendor directly in relation to the above mentioned queries. Where Paytm is acting as an online travel agent (for flights and IRCTC ) you may reach out to Paytm directly as well.
• Use of Information: By accepting T&Cs in general including the SSOID terms and the Marketplace Terms, You accept that Paytm may send alerts to the mobile phone number/ e-mail address provided by You while registering for the Paytm Service/Paytm Platform or to any such number/e-mail address replaced and informed by You subsequently.
• Limitation of liability and waiver: In no event, Paytm will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement, including these T&Cs and Marketplace Terms; (ii) the SSOID Agreement; (iii) the Paytm Services, the Paytm Platform or any reference site/app/platform/service; or (iv) Your use or inability to use the Paytm Services, the Paytm Platform (including any and all materials) or any reference sites/app/platform/service, even if Paytm or a Paytm authorized representative has been advised of the possibility of such damages. In no event, Paytm or any of its directors, employees will be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to: (i) this Agreement, including these T&Cs and the Marketplace Terms; (ii) the SSOID Agreement; (iii) the Paytm Services, the Paytm Platform or any reference site/app/platform/service; or (iv) Your use or inability to use the Paytm services, the Paytm Platform (including any and all materials) or any reference sites/app/platform/service; or (v) any other interactions with Paytm, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of the Paytm Service or the Paytm Platform giving rise to the cause of action, or beyond or in excess Rs. 5,000, whichever is less. You acknowledge and agree that Paytm has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and Paytm, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and Paytm. Paytm would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, Paytm's liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement, including these T&Cs, SSOID terms and the Marketplace Terms.
• Dispute Resolutions: If any dispute, controversy or claim arises under this Agreement or in relation to any Paytm Service or the Paytm Platform, including any question regarding the existence, validity or termination of this Agreement or these T&Cs or these Marketplace Terms (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, Paytm may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be New Delhi and the language of this arbitration shall be English. Either You or Paytm may seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi necessary to protect the rights or the property belonging to You or Paytm (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor Paytm may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between You and Paytm. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement, the T&Cs or the Marketplace Terms.
• Jurisdiction: Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against Paytm must be resolved by a court having jurisdiction in New Delhi, India. You agree to submit to the personal jurisdiction of the courts located within New Delhi, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

Airline Bookings

1. Paytm merely acts as a facilitator to enable You to book a flight ticket through the Paytm Platform. The Airline tickets available through Paytm are subject to the terms & conditions of carriage of the concerned Airline. You agree and acknowledge that the actual contract for sale is directly between You and the Airline and that Paytm is not responsible for any issue or disputes regarding the warranty, guarantee, quality, and service. The same will be addressed as per the terms and conditions of the Airlines, and You agree to handle such issues and disputes directly between You and the Airlines.
2. The Airline retains the right to reschedule flight timings, route or cancel flights or itineraries without prior intimation. Paytm is not liable for any loss, direct or incidental, that You may incur due to such change or cancellation of a flight by the Airline. Any changes that are made to any existing booking shall be subject to any charge/s levied by the respective Airline, You shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking.
3. You shall be responsible to ensure that You are in possession of valid travel document/s including but not limited to identity proof, passport, visa (including transit visa) etc. required to undertake the travel. Please check the visa and passport requirements needed for Your travel itinerary from the Airline. Paytm recommends that You ensure checking the requirements of travel of the respective jurisdictions You may transit through with the Airlines.
4. Tickets booked under certain special categories like student fare, defense fare etc. have additional documentation required. You may be denied boarding by the Airline in case these additional documents are not produced at the time of boarding. You are advised to check with the Airline for the valid documents required for tickets booked under special fares. You understands that the information (if any) provided by Paytm regarding the travel documents is only advisory in nature and should not be considered conclusive. Paytm is not liable for issues related to visa and incorrect passport info or any issues arising under the laws of India or of any other country.
5. You should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights. Failure to check in within the prescribed timelines the Airlines may refuse to allow boarding and accordingly the ticket would result in a "No-show".

Refund

1. Refunds will be processed as per the airline fare rules and cancellation policy. The refund policy varies for the different Airlines. For any refund to be processed you have to raise the refund request with Paytm. All cancellations made directly with the Airline need to be intimated to Paytm, in order to initiate the process of refund. Any refunds due to you shall be processed subject to Paytm receiving the same from the airlines. In the event the airlines processes the refund in the form of a credit to be utilized for future bookings made on the same Airline, Paytm shall process the same to reflect against your account and You would be able to utilize the available credit for booking future travel on the same Airline. You agree that in no event shall Paytm be refunding to You, the applicable refund amount in cash if the refund received from the Airlines is in the form of a credit entry. In the event of a No Show, where You did not board the flight, you may request for a refund on the Airport Tax paid after the scheduled date of travel. Paytm will claim the same from the airline on your behalf for necessary refund to you. The refund shall be processed after deducting the PAYTM convenience fee applicable for the transaction.
2. In the event of any discrepancy, shortfall, or under-collection in the booking amount, applicable taxes, statutory charges, convenience fees, or any other payable amount arising due to technical errors, system issues, pricing anomalies, or any other reason whatsoever, Paytm shall have the right to recover the balance amount from You, and You agree to pay such amount upon request. If the pending amount is not paid before the booking is utilized, Paytm may cancel the booking, refund the amount paid by You, and inform You accordingly.
3. If, for any reason whatsoever, a booking is not confirmed, Paytm shall initiate a refund of the amount received from You in accordance with the applicable refund process and notify You accordingly. Paytm will not be responsible for providing an alternate booking, replacement, or compensation for such unconfirmed booking. Any fresh booking made thereafter shall be treated as an independent transaction and shall be subject to the applicable terms and conditions then in force.
4. Any increase in the amount payable due to amendments in applicable tax rates or the imposition of any new taxes, duties, cess, levies, or statutory charges by any governmental or regulatory authority shall be solely borne You. Such revisions may take effect with or without prior notice and may also apply retrospectively, to the extent permitted under applicable law.
5. You are requested to claim the refund within a period not exceeding 365 days from the date of the journey. For claiming any pending refunds you may check on the "my booking" tab on the Paytm Travel section. The processing time for refunds may vary depending on the mode of payment, bank etc. In the case of refunds from the Airline made in cash the refund will be credited to the same account from which the payment was made. For example, if You used a credit card, PAYTM will make an appropriate charge reversal to the same credit card; like-wise if You used a debit card, PAYTM will credit the money to the same debit card. In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

Train Ticket Bookings:

1. Paytm merely acts as a facilitator to enable You to search or book a Train ticket through the Paytm Platform . All train bookings or reservations made through the Paytm Platform are further subject to the applicable terms and conditions by Indian Railways/ IRCTC. The Indian Railways/IRCTC booking terms and conditions can be found on the link provided below;
2. http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=index.html
3. Booking Process-To book Train tickets, You will be redirected to the IRCTC website/application. You will then be required to enter Your IRCTC username and password in order to proceed with booking of the Train tickets through Paytm website/application. Users can book a maximum of 6 seats/ berthsin a booking . Seat/ berth allotment is done by IRCTC based on their internal allocation logic & algorithm. Paytm does not guarantee confirmation of the booking and/or allotment of preferred seat/ berth. Fully waitlistede-tickets are automatically cancelled by IRCTC after chart preparation. If passengers with "Waitlist" ticket status are found travelling, they will be treated as "without-ticket" and are liable to be penalized as per IRCTC rules. Tickets booked are non-transferrable in nature and are subject to identity verification. Users must carry with them prescribed/valid government identity proofs such as PAN card/ Aadhar Card/ Voter ID, Passport etc. at the time of travel or boarding the train for verification/validation purposes. Paytm shall not be responsible for any change in the train schedule by Indian Railways. Users are advised to confirm their train timings ,atleast 24 hours prior to their date of journey.
4. Modifications – You shall not be able to modify or make any alterations with respect to Train tickets booked including but not limited to any change in passenger names, change in route, boarding point, date of travel, class of travel etc. through the Paytm Platform. Any modifications to booked tickets can be made only by IRCTC. You are advised to reach out to IRCTC on their customer support numbers/helpline services for any modification of a booked Train ticket.
5. Payments, Cancellations and Refunds: Booked train tickets can be cancelled only before chart preparation. Cancellation charges may vary depending on ticket type and time of ticket cancellation. Any Cancellations and refunds will be based on Indian Railways refund and TDR( Ticket Deposit Receipt) filing rules as amended from time to time.In order to make an informed decision You are advised to go through entire "IRCTC cancellation policy" prior to cancellation to know about the relevant/applicable cancellation charges. You can find IRCTC cancellation policy and rules on the link/s provided below:
6. http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=refund_Rules.html&locale=en
7. http://contents.irctc.co.in/en/eticketCancel.html
8. https://contents.irctc.co.in/en/CancellationRulesforIRCTCTrain.pdf
9. While Paytm endeavors to keep the rules and regulations updated at all times but it shall, under no circumstances, be held responsible/liable for not doing the same. You are advised to reach out to IRCTC directly on their allocated customer support numbers/helpline services for all relevant information/ queries related to their booking/bookings.
10. The payment gateway charges/service fee charged by Paytm at the time of booking the tickets are non-refundable under any & all circumstances. For cancelled or dropped transactions the amount deducted (if any) shall be refunded to the same User bank account/credit card/debit card/Paytm wallet, etc. which was used for booking tickets. Paytm is only a facilitator and any refund for any bookings which are not delivered by IRCTC or for any reason for which You are entitled for a refund is subject to Paytm receiving the amount from IRCTC. You hereby acknowledge and agree that Paytm shall not be held liable for any delay in refund or non-refund of the amount from Indian Railway/ IRCTC.

1. In these Terms, references to "You/you/Your", or "Customer" shall mean the counterparty who transacts using the Paytm Platform/Platform, being a natural person, buying Gold, redeeming Gold in the form of redeemable products, selling back Gold to Augmont. "Platform" shall mean, and include, the platforms (website, mobile apps, others) of One97 that the Customer accesses for the transactions, including all contents, services and technology offered through the Platform. "Service Providers" mean independent third party service providers, and references to the "Seller", "Augmont", "we/We", "us" and "our" shall mean Augmont Gold Private Limited. "Customer's Gold Accumulation Plan Account"/"(GAP account)" shall mean gold accumulation plan account of the individual Customer identified through his/her Paytm account based in the registered mobile number present in records of One97. "Transfer" refers to a facility to transfer Gold from a GAP account to another Customer's GAP account.
2. Augmont or One97 may revise these Terms from time to time and at any time. Such changes shall be effective when posted on the Platform and shall be deemed to be notified to the Customer. If you do not agree to be bound by these Terms and Conditions of Access and Use, as modified from time to time, you should leave the Platform immediately.
3. Augmont/One97 shall be entitled to collect and store relevant information and documents provided by the Customer. Further, as and when required by Augmont / One97 based on the government regulations, the Customer will be required to provide additional documents for fulfilling the KYC requirements. You authorize Augmont and One97 to make such enquiries as they may feel necessary to satisfy themselves about the validity of Your identity. You undertake to update us and One97 in case of change of Your existing information or verification documents provided by You.
4. You agree to provide true, accurate, current and complete information about yourself as prompted by the Platform and maintain and promptly update to keep it true, accurate, current and complete. If You have reasons to believe that there is an error in the information furnished to Augmont /One97 You shall immediately advice the Augmont / One 97 in writing and forthwith provide correct / updated information.
5. If you provide any information that is untrue, inaccurate, not current or incomplete, or Augmont/One97 has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Augmont/One97 has the right to suspend or terminate your account/GAP account and refuse any and all current or future use of the Platform (or any portion thereof) without any liability to you. You hereby undertake to indemnify and keep indemnified One97 against any and all losses, claims, liabilities costs etc. which arise out of or relating to Your failure to identify Yourself and validate Your account/GAP account promptly and / or due to incorrect KYC documents / information.
6. You can offer to buy Gold worth Rs. 1.00 (Rupee One Only) and above incremental value thereof at the live purchase price of Gold of 99.9% purity displayed on the Platform.
7. Payment will be accepted only through Your Paytm wallet or other payment options made available on the Platform. At the time of purchase / redemption / sale-back / transfer of Gold, the relevant taxes will be chargeable as applicable as per the Government regulations.
8. At the time of redemption, the Customer can select redeemable product for redemption from catalogue of redeemable products. These redeemable products will be hosted on the Platform. The list of redeemable products may be altered, changed and amended by Augmont from time to time at its sole discretion.
9. At the time of redemption in physical deliverable product form, the Customer will pay additional making and delivery charges and applicable taxes on the same. The redeemable product selected from the catalogue for delivery shall be subject to availability of stock with Augmont.
10. For each confirmed purchase of Gold by the Customer, Augmont will transfer the metal to the vaulting agencies and it will be held there, under the supervision of an independent trustee, till (a)) sell-back by the Customer, (b) redemption by the Customer.
11. The Customer will have the option of redeeming and asking for physical delivery of the full or part of the accumulated gold holding, in the form of redeemable products made available on the Platform from time to time. The residual fractional gold remaining, upon redemption / Transfer by You of the entire gold holding, can be sold back by You to us at the live sell-back price of gold of 99.9% purity and the corresponding amount against the residual fractional gold sold by You will be credited in Your Paytm wallet instantly.
12. You need to pay the applicable making and delivery charges from Your Paytm wallet or other payment instruments made available on the Platform in order to redeem the redeemable product of Your choice.
13. Once the redemption has been initiated by You and payment received then Your gold grams will be debited accordingly from Your GAP account.
14. Augmont may also, from time to time in future, offer/permit the Customer to sell-back its gold in fraction to Augmont at prevailing live sell-back price of gold of 99.9% purity, during the offer period as may be announced / permitted by Augmont. The money against the fractional gold sold by a Customer would be credited to the Customer.
15. Live purchase price of Gold will be displayed on the Platform and is subject to change from time to time. At the time You make request for redemption / sell-back, the value of Gold / quantity of Gold to be redeemed / sold back will be displayed based on live sell-back price of Gold. The live purchase price of Gold and live sell-back price of Gold may vary and also may be different from that available in the open market and/or in any other retail outlet. Your offer may be rejected irrespective of whether an item has been earmarked/wish listed by a Customer. In such an event if You still wish to offer to purchase Gold or sell-back residual fractional Gold, You may make another offer at the changed price. Augmont/One97 disclaims any and all claims and/or liabilities arising from such non acceptance of offer or revision in prices.
16. While availing any of the payment method/s available on the Platform, Augmont/One97 will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the Customer due to:
    1. Lack of authorization for any transaction/s,
    2. Exceeding the preset limit mutually agreed by and between the Customer and relevant banks of the Customer,
    3. Any payment issues arising out of the transaction,
    4. Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a Customer;
    5. Temporarily discontinuation of invitation to offer; and / or
    6. Decline of transaction for any reason(s) whatsoever.
17. Augmont may, at its discretion, prescribe maximum individual/cumulative limits for Customers to accumulate gold or transfer Gold through this scheme from time to time, and reserves the right to refuse to accept order exceeding such limit.
18. At any point of time on any day Augmont may temporarily discontinue the invitation to offer for any reason whatsoever.
19. Augmont will, at its discretion, close down GAP account of Customers, if (a) they are inactive accounts,(for six months) (b) if Augmont decides to discontinue the scheme. In such an event, Customers will be required to redeem and / or sell-back their gold holdings. In the event the Customer chooses not to respond, then Augmont reserves the right to repurchase the gold holding of the Customer, at the then prevalent live sell-back price.
20. Any Gold lying in vault, and business deposit is non transferrable unless specifically allowed by Augmont. However in case of death or insanity, Augmont shall transfer such Gold, and advance balance to Your legal heir(s) after the required due diligence and Your legal heir(s) shall be regarded as the registered user thereafter.
21. The Customer will not be entitled to redeem the Gold if the zip code of delivery address is outside serviceable areas. At time of redemption the Customer will be required to provide full delivery address.
22. All redeemable products selected for delivery by Customer for redemption, shall be delivered within India as per instructions of the Customer through our/One97's logistics partners. All deliveries where applicable shall be made on a best efforts basis, and while Augmont/One97 will endeavor to deliver the products on the dates intimated, Augmont/One97 disclaims any claims or liabilities arising from any delay in this regard.
23. The logistics partner will make a maximum of three attempts to deliver Your order. After three attempts gold coin will be delivered back to Augmont and Customer will need to put the fresh request for the redemption.
24. Augmont/One97 shall not be liable / responsible, in any manner whatsoever, for any loss / liability arising out of or relating to any technical failure / issue in Platform and / or acts / omission not attributable to Augmont/One97.
25. Notwithstanding anything contrary contained herein, the service, the interface and API work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical, typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure event , government / regulatory actions, orders, notifications etc. and / or and acts and omissions of third parties etc. affecting or impacting the service, the interface or the API work, its information and data, or such communications. Customer acknowledges and agrees that Augmont/One97 is not responsible or liable whatsoever for delays, failures, or other loss due to, caused by or resulting from any such problems, in whole or in part. If your GAP account is over credited or wrongfully credited / debited, then Augmont/One97 has right to reverse / cancel without notice or require cancellation / reversal of such transaction at its sole discretion and debit / credit the gold to / from your GAP account, as the case may be. Augmont/One97 shall not be liable for any wrong transfer of Gold by you to another GAP account (including but not limited to transfer to a different user / customer etc.) and the gold grams shall not be reversed to you in case of an erroneous transfer and / or in case the transferee has already transacted the Gold transferred.
26. Upon Augmont confirming the purchase, redemption, sale-back of Gold in his / her GAP account by Customer, the order / request of Customer to purchase / redemption / sale-back / transfer, as the case may be, shall be binding on the Customer and cannot be cancelled.
27. The Customer shall inform immediately, in any case no later than [30] days of the transaction, of any irregularities or discrepancies that may exist in his/her GAP account, failing which it shall be deemed that there is no error or discrepancies in the GAP account. All records maintained by Augmont/One97, in electronic or documentary form of the instructions of the Customer and such other details (including, but not limited to payments made or received) pursuant to the Terms, shall as against the Customer, be deemed to be conclusive evidence of such instructions.
28. The Customer understands and acknowledges that any purchase, redemption, sale-back or transfer from / to GAP account will be on instructions received by the Customer, and the Customer will not violate any applicable laws or regulations for the time being in force in or outside India. The Customer shall be responsible for complying with applicable laws in respect of purchase, redemption, sale-back to and from the GAP account including but not limited to the Prevention of Money Laundering Act, 2002, the Prohibitions of Benami Property Transactions Act, 1998, Income Tax Act, 1961 etc including amendment thereof. Customer also agrees and undertakes that he /she will not open any account/GAP account in the name of any minor. Augmont/One97 will not be liable in any manner in this regard.
29. The Customer feedbacks pertaining to products shall be deemed to be non-confidential and non-compensatory in nature. Augmont/One97 reserves the right, at its sole discretion to use such information for its internal purposes.
30. In the event of termination / expiry of Augmont's arrangement with One97 or otherwise at any point of time, Augmont and/or One97 may notify You to sell back Your Gold balance to Augmont or migrate Your GAP account to an alternative platform and continue with GAP account on such alternative platform (as decided by Augmont/One97).
31. These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The courts in Delhi shall have exclusive jurisdiction in respect of any matters arising therefrom.
32. In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavor to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.
33. Waiver: Any failure or delay by One97/Augmont to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by One97/Augmont of that provision or right. The exercise of one or more of a One97/Augmont's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to Augmont/One97 under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of Augmont/One97.
34. Force Majeure: If performance under these Terms by One97/Augmont is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Platform, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the One97/Augmont and could not have been prevented by reasonable precautions then the Augmont/One97 shall in to be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the One97/Augmont of its obligations herein.
35. Absence of relationship: You represent and warrant to One97/Augmont that You have sufficient experience and knowledge to make informed decisions to purchase/ redeem/ sale-back Gold/Redeemable Products. You acknowledge that You are making all of Your own decisions in connection with purchases or redemption or sale-back and that You have not relied on any information made available by One97/Augmont, and that One97/Augmont is not making any recommendation with respect to such purchases/redemption/sale-back/ of Gold/redeemable products. No relationship other than seller-purchaser, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between You and Augmont. Further, these Terms do not constitute any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship between You and One97.
36. Electronic Order Risks: Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. You acknowledge that the order entry system is an electronic mechanical system and as such may be subject to failure beyond the control of One97/Augmont. Therefore, One97/Augmont shall not be responsible for errors, negligence, inability to execute orders, delays in transmission, delivery or execution of order due to breakdown or failure of transmission or communication facilities, or to any other cause beyond One97/Augmont's control or anticipation. You acknowledge that pricing or typographical errors may occur and that therefore, in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, One97/Augmont reserves the right, at our sole discretion, to refuse or cancel or reject any orders placed for the products. Furthermore, Augmont/One97 reserves the right to deny refuse or cancel or reject any orders placed in case of market volatility and/ or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of product/Gold.
37. Customer responsibility for taxes, tariffs and duties: You acknowledge that You are solely responsible for all taxes, tariffs and duties that may be incurred as a result of purchase/redemption/ of Gold/redeemable products. One97/Augmont will only collect taxes, tariffs and duties on transactions to the extent explicitly required by law. It is Your responsibility to be aware and properly address any taxes, tariffs and duties to which You may be subject by any local, state and/ or federal governments. If You have any questions about taxes, tariffs and duties, You should consult a tax or other professional about Your unique circumstances. One97/Augmont does not represent to provide advice or recommendations about Your specific taxes, tariffs and duties and any statements made by us are only for the purpose of raising issues for You to discuss with Your tax or other professional.
38. Indemnification: Customer hereby agrees to indemnify and keep One97 indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses, directly or indirectly, whatsoever ('Losses') which One97 or its employees, agents, workers or representative may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of:
    1. the usage of the Platform by the Customer;
    2. by reason of Augmont 's acting in good faith and taking or refusing to take or omitting to take action on the Customer's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Customer;
    3. breach or noncompliance of the Terms and relating to the GAP account; and/or
    4. fraud or dishonesty relating to any transaction by the Customer. Without prejudice to the foregoing, Paytm shall be under no liability whatsoever to the Customer in respect of any loss or damage arising directly or indirectly out of: (i) Effecting transaction based on instructions received from Customers, (ii) The instruction of a Customer to transfer Gold from his / her GAP to another GAP, (iii) The exercise by Augmont of its right to terminate / exercise the facility/services provided on the Platform, (iv) Any injury to the credit, character and reputation of the Customer due to use of facility/ services on the Platform, (v) Any misstatement, misrepresentation, error or omission in any details disclosed by One97 if it receives any process, summons, order, injunction, execution distrait, levy lien, information or notice which One97 in good faith believes/ calls into question the Customer's ability, or the ability of someone purporting to be authorized by the Customer, to make the transfer.
39. Augmont/One97 may, at its option and without liability to the Customer or such other person, decline to allow the Customer to obtain any portion of his gold/ product, or may handover such gold/product over to an appropriate authority and take any other steps required by applicable law.
40. Disclaimers and limits of liability: One97 does not make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, as to the performance of the Gold/Redeemable Products with respect to future prices or any return on investment. One97 will not be liable to any Customer (including but not limited to Transferee) for any losses caused by or relating to transfer/deposit of Gold to GAP account of any other Customer. Paytm explicitly urges to all its Customers to inspect the package with the gold product ("Package") for any damage or tampering before receiving or signing for receipt. Any complaint / issue with respect to the quantity, make, quality etc., of the product/gold product delivered to a Customer(s) must be raised by the Customer(s) within a period of 7 days from the date of delivery. One97/Augmont will not be liable for any loss or damage caused if the Customer accepts Package in spite of it being damaged or tampered. If You find any tampering, do not accept Package and return the same. The duty to verify the Package for any damages or tampering is of the Customer and if the Customer accepts the Package and later comes to know of any damage or tampering, One97/Augmont shall not be liable for any loss or damage to Customer. If such loss is later reported and approved by logistics partner and insurance company, the limit of liability shall be restricted to the amount paid by the logistic partner for such loss or damage in transit as per their terms and conditions and the same shall be binding upon the Customer.
41. You acknowledge that Paytm will not be liable to You or any other person for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "Excluded Damages"), whether or not characterized in negligence, tort, contract, or other theory of liability, even if One97 and/or MMTC-PAMP has been advised of the possibility of or could have foreseen any of the Excluded Damages, and irrespective of any failure of an essential purpose of a limited remedy. In no event will One97 and/or MMTC-PAMP or any of its directors, employees, agents' total liability to Customer under this arrangement or otherwise, shall in no event, for all damages, Losses, liabilities and causes of action under these Gold Savings T&Cs and/or any other facility/ services provided by One97 and/or MMTC-PAMP, collectively exceed the total amount paid by the Customer, if any, for access to that particular products or services. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
42. You expressly agree that use of the Platform is at your sole risk. While we/One97 will take all reasonable precautions to ensure uninterrupted and error-free operations, your access and use of the Platform is at your sole risk. The service is provided on an "as is" and "as available" basis. We/One97 and our licensors, suppliers, vendors, parent, holding, subsidiary and related companies, affiliates, officers, agents and employees expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In no event shall Augmont/One97 be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:
    1. The use or the inability to use our services or access content,
    2. The cost of procurement of substitute goods and services resulting from transactions entered into through or from the Platform,
    3. The unauthorized access to or alterations of your transmissions or data,
    4. Statements or conduct of any third party on the service, or
    5. Any other matter relating to any service or product offered, delivered or agreed to be delivered, even if Augmont/One 97 has been advised of the possibility of damages.
43. You declare that You are an individual not having registration and neither required to take registration under Central Goods and Service Tax Act 2017, State Goods and Service Tax Act 2017, Integrated Goods and Service Tax Act 2017 and Union Territory Goods and Service Tax Act 2017.
44. You declare that gold You are selling was previously owned by You for personal use.
45. You declare that You are not an unregistered dealer of gold and silver or any other precious metal ornament or any related product.
46. If there has been any misrepresentation by You, You would be solely responsible for all types the tax, interest and penalty due to the government at any given point of time.
47. Except where noted otherwise, the prices displayed for products on the Platform represents the value of the respective product. For certain transactions, you shall bear fees and charges in addition to payment for prices displayed on the Platform. Such additional fees and charges shall be as are stated on the Platform. Please pay attention to the details of your transactions, because your total price for a transaction may include taxes, fees and shipping costs, which you are responsible for paying.

• If you already have a Gold Accumulation Plan Account (GAP) with required Gold seller (MMTC-PAMP for 24k 99.99% Purity Gold & Augmont for 24k 99.90% Purity Gold), Gold will be credited in that account otherwise a new GAP account will be created for you. GAP accounts are offered and created by MMTC-PAMP/Augmont.
• Successful application of Goldback promo code would authorize Paytm to place an order for you with required Gold seller for the promotional amount due to you as Cashback. The invoice of such an order would bear your name and would be useful for tax purposes.
• If Pin Code is already provided in the GAP account then that will be used otherwise the new account would assume a Pin Code – 122103 for MMTC-PAMP's GAP account and 400003 for Augmont's GAP account. These are based on Gold seller's location.
• 3% GST would be applicable on the purchase of Gold from MMTC PAMP/Augmont and would be paid from the cashback amount due to you.
• In case you want to sell your Gold, you will have to provide your bank account number to which funds can be credited.
• In case the Gold can't be credited to your GAP account due to KYC or any other reason, Paytm will credit Cashback in your Paytm wallet in case of such failures.
• The price of gold used is the Buy price plus applicable taxes at the time of credit of Gold to your GAP account.
• Buy Price of Gold can be different from the Sell Price of Gold and Paytm is not liable for price difference and price movements of Your Gold
• Gold will be credited to your GAP Account within 24-48 hours of a successful transaction.
• In case of any cancellations and returns of Your order, value of Gold as per the promotional campaign amount would be adjusted from the refund amount, if any. Gold bought on Your behalf under this scheme would not be returned or refunded.
• Gold transaction can be seen under 'Gold Passbook' when you click on the Gold icon on Paytm App and visit 'Locker'. Please upgrade to latest App version first.
• Any disputes shall be subject to Indian laws and the exclusive jurisdiction of the Courts in New Delhi. Dispute Resolution mechanism shall adjudicated as stipulated in the terms and conditions available at https://paytm.com/company/terms-and-conditions
• For details and FAQ on Paytm gold please visit https://paytm.com/care/paytm-gold-faq/
• For additional T&Cs please visit https://paytm.com/offer/paytm-gold/goldbackdetailed/

By accessing the Paytm Platform and agreeing to initiate/opt for Gold Savings Plan, you agree to be bound by the terms of use below. These terms of use are subject to change. Any changes will be incorporated into the terms of use posted to Paytm Platform from time to time. If you do not agree with these terms of use, please do not access/initialize/opt-for Gold Savings Plan.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 which require the publishing of the rules and regulations governing the use and access of "Gold Savings Plan" (defined below) on www.paytm.com and/or Paytm mobile application and/or any other payment facilitation mode/tools offered by One97 to its Customer(s), including without limitation, any offline and/or online payment mode(s)/tools, or any other portal as may be launched by One97 Communications Limited ("Paytm Platform").

These following terms and conditions ("Gold Savings T&Cs") shall be applicable to the Gold Savings Plan (more specifically defined hereinafter) provided by One97 and shall be read in conjunction with MMTC – PAMP Terms and Conditions, Gold Transfer / Gold P2P Transfer and Promotional Paytm Gold (Goldback) Terms & Conditions, present on Paytm Platform. The Gold Savings T&Cs would always be in addition to the MMTC – PAMP Terms and Conditions and all such MMTC – PAMP Terms and Conditions are incorporated herein by way of reference. In an event of any conflict between the MMTC – PAMP Terms and Conditions and the provisions of these Gold Savings T&Cs, the Gold Savings T&Cs shall prevail. By applying for and accessing the Gold Savings Plan, the Customer accepts these Gold Savings T&Cs. This Gold Savings T&Cs are electronic record generated by a computer system and does not require any physical or digital signatures.

In these Gold Savings T&Cs, references to "You", or "Customer" shall mean the counterparty who transacts using the Paytm Platform, being a natural person, buying Gold, redeeming Gold in the form of redeemable products, selling back Gold to MMTC-PAMP. "Paytm Platform" shall mean, and include, the platforms (website, mobile apps, others) of One97 Communications, that the Customer accesses for the transactions, including all contents, services and technology offered through the Paytm Platform. "Seller" shall mean "MMTC-PAMP", "we", "us" and "our" shall mean MMTC-PAMP India Private Limited.

We reserve the right to change these Gold Savings T&Cs at any time. Such changes will be effective when posted on Paytm Platform and shall be deemed to be notified to the Customer accordingly. Notwithstanding anything contrary, Customer shall be responsible for regularly reviewing the Gold Savings T&Cs, including amendments thereto as may be posted on the Paytm Platform and shall be deemed to have accepted the amended Gold Savings T&Cs by continuing the use of Paytm Platform and continuance of the Gold Savings Plan. Further, as and when required by MMTC-PAMP and/or One97, the Customer will be required to provide additional documents for fulfilling the KYC requirements. You authorize MMTC-PAMP and One97 to make such enquiries as they may feel necessary to satisfy themselves about the validity of Your identity. We reserve the right to terminate any Gold account, with or without notice to You, in the event the KYC documents / information are found to be incorrect or authenticity of the documents / information is found to be doubtful. You hereby undertake to indemnify and keep indemnified MMTC-PAMP and/or One97 against any and all losses, claims, liabilities costs etc. which arise out of or relating to Your failure to identify Yourself and validate Your account promptly and / or due to incorrect KYC documents / information.

1. Definitions
   

   In this document the following words and phrases have the meanings set opposite them and/or MMTC – PAMP Terms and Conditions, unless the context indicates otherwise:

   1. "NPCI" NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system.
   2. "PSP bank" PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.
   3. "TPAP" Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.
   4. "Customer's Bank" The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.
   5. "End User Customer" The end-user customer is the individual who uses UPI payment facility to send and receive payments.
   6. "Bill" shall means an invoice or order or bill or a commercial document, in electronic or physical form, issued by a the Seller pertaining to a transaction of sale setting out the details of the nature of the products or services, agreed and/or communicated prices and amounts due and payable in respect of the products or services sold by the Seller to the Customer.
   7. "Customer's Gold Accumulation Plan Account"/ ("GAP")" shall mean gold accumulation plan account of the individual customer identified through his/her Paytm account based in the registered mobile number present in records of One97.
   8. "Gold Savings Plan" shall mean gold purchase service offered by One97 in terms of MMTC – PAMP Terms and Conditions, wherein the Customer can schedule self-planned periodic purchase of the gold offered by the Seller on Paytm Platform, of particulars of the denomination in terms of weight (grams) or of a particular monetary value in INR, on a regular/periodic interval which the Customer decides and opts, as per the selections made by the Customer himself on Paytm Platform, designated for activation/modification/withdrawal of the periodic gold purchase, only through the selected payment modes, which can only be a valid debit Card or a valid credit Card.
   9. "Instruction" shall mean such periodicity and quantity (in weight or monetary value in INR) which the Customer sets at his own will for periodic purchase of gold on Paytm Platform along with instructions to charge his/her valid Card for such periodic purchase. The Instruction can be modified and/or altered and/or stopped at any-time at the free will of the Customer before the Selected Purchase Date.
   10. "Card" shall mean a card issued by the issuing bank under a Card program of Mastercard or VISA or Rupay networks which shall function as a debit/credit card and used and registered by the Customer on the Paytm Platform.
   11. "Selected Purchase Date(s)" shall mean the date selected by the Customer at the time of setting/registration of the Instruction, by selecting the date on which the Instructions for purchase of the gold as per the details present in the Instruction, indicating the date on which the purchase of Gold as per the Instructions needs to be made. The Selected Purchase Date shall also be dependent on the periodicity with which the Instructions is registered to be implemented.
2. Gold Savings Plan Registration, Instruction Implementation and Related Process:
   
   1. The Customer shall login to the Paytm Platform and shall go to the inbuilt link relating to registration for the Gold Savings Plan. Upon visiting the link the Customer shall register the Instructions by putting-in the necessary details for setting up of the Instructions, including without limitation, (i) particulars of denomination of gold to be purchased on Selected Purchase Date by either selecting (a) the weight (in grams) (b) the monetary amount (in INR) for which the purchase of gold needs to be made; (ii) to register the Selected Purchase Date; (iii) the periodicity/intervals in which the purchase Instruction needs to be implemented; and (iv) to register a valid Card which shall be charged for implementing the Instructions for purchase of the Gold ("Customer Registered Card"), on the Paytm Platform ("Gold Savings Plan Registration"). One97 shall accordingly intimate the Customer regarding the success or failure of the Gold Savings Plan Registration.
   2. One97 shall notify the Customer of the upcoming Selected Purchase Date via SMS, email and push notifications to the registered mobile numbers and/or email addresses last registered with One97 records, two (2) day before the upcoming Selected Purchase Date and again post the successful implementation of the Instruction.
   3. The Customer can enable or disable the Instruction at any point of time by clicking the appropriate settings on Paytm Platform before the Selected Purchase Date.
   4. By registering the Instructions for the Gold Savings Plan the Customer hereby expressly agree and confirm to purchase the gold at the live purchase price of the Gold of 999.9 purity on all the Selected Purchase Date for the period till when the Instructions are not withdrawn or disabled. The Customer hereby expressly waive any right to dispute the live purchase price of the Gold of 999.9 purity appearing on Paytm Platform on the Selected Purchase Date(s).
   5. Live purchase price of Gold displayed on Paytm Platform is subject to change from time to time. The live purchase price of Gold and live sell-back price of Gold may vary and also may be different from that available in the open market and/or in any other retail outlet. At the time Customer makes a request for redemption / sell-back, the value of Gold / quantity of Gold to be redeemed / sold back will be displayed based on live sell-back price of Gold.
   6. Customer can offer to buy Gold worth Rs. 1.00 (Rupee One Only) and above incremental value thereof at the live purchase price of Gold of 999.9 purity displayed on the Paytm Platform.
   7. Payment for the purchase of the Gold as per the Instruction will be accepted only through Card registered and/or selected (as the case may be) by the Customer at the time of registration of the Instructions on the Paytm Platform. At the time of purchase / redemption / sale-back / transfer of Gold, the relevant taxes will be chargeable as applicable as per the Government regulations.
   8. Upon registration for the Gold Savings Plan, if the Customer already has an existing Gold Accumulation Plan Account (GAP), Gold will be credited in such account, otherwise a new GAP account will be created for such Customer. The Customer's GAP would be created in recipient Customer's name as per the Customer KYC details along with the registered mobile number to be provided to One97. In case, if KYC is required, the same shall be provided by the Customer having the GAP.
   9. Customer hereby expressly agree to provide his/her KYC documents to One97 and/or MMTC – PAMP to validate Paytm account and/or Customer's GAP, if, (a) the purchase quantity or purchase monetary value of the Gold is over and above an amount of INR 49,999/-; or (b) when the cumulative lifetime Gold purchases in the Customer's GAP crosses INR 49,999/-.
   10. At the time of redemption in physical deliverable product form, the Customer will be required to pay additional manufacturing and delivery charges and applicable taxes on the same. The redeemable product selected from the catalogue for delivery shall be subject to availability of stock with the MMTC-PAMP.
   11. For each confirmed purchase of Gold and/or purchase of Gold basis the Instructions as per the Gold Savings Plan by the Customer , MMTC-PAMP India will be the custodian of the metal, till (a) sell-back by the Customer, (b) redemption by the Customer, or (c) expiry of Custody Period. For the purpose of this clause, "Custody Period" shall mean a period of 5 years from each separate purchase of Gold by the Customer. The Gold purchased by the Customer or transferred to Customer's Gold account will be allocated and stored in a highly advanced and secured vault of MMTC-PAMP, with full insurance cover. If, Customer redeems his/her gold after the Custody Period, additional charges will be levied and Customer hereby agreed to bear the same and waives all its right to dispute the same in future for any reason whatsoever.
   12. Customer hereby agrees and confirms that while availing any of the services, including without limitation, buying of Gold and/or availing Gold Savings Plan available on the Platform, One97/MMTC-PAMP will not be responsible or will assume any liability, whatsoever, of any nature, in respect of any loss, cost, damage (direct or indirect), loss of profit, fee, liability, arising directly or indirectly to the Customer due to:
       1. lack of authorization for any transaction/s,
       2. exceeding the present limit mutually agreed by and between the Customer and relevant banks of the Customer,
       3. any payment issues arising out of the transaction,
       4. illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a Customer;
       5. temporarily discontinuation of invitation to offer; and / or
       6. decline of transaction for any reason(s) whatsoever.
   13. One97 and/or MMTC-PAMP may, at its sole and independent discretion, may prescribe maximum individual/cumulative limits for Customers to accumulate gold in Customer's GAP by any means including without limitation, accumulation by way of purchase of Gold, accumulation under the Gold Savings Plan or by way of transfer of Gold, through this scheme from time to time, and reserves the right to refuse to accept order/purchases exceeding such limit.
   14. At any point of time on any day One97 and/or MMTC-PAMP may temporarily discontinue the invitation to offer for any reason whatsoever.
   15. The Customer shall inform immediately, in any case no later than 30 days of any purchase of Gold by any means, including under this Gold Savings Plan, of any irregularities or discrepancies that may exist in his/her GAP, failing which it shall be deemed that there is no error or discrepancies in the GAP and One97. The Customer hereby agreed that the One97 and MMTC-PAMP shall be absolved automatically for any such error or discrepancies. All records maintained by MMTC-PAMP, in electronic or documentary form of the transaction for purchase of Gold by the Customer and such other details (including, but not limited to payments made or received) pursuant to the MMTC-PAMP Terms and Conditions and/or Gold Savings T&Cs, shall as against the Customer, be deemed to be conclusive evidence of transaction for purchase of Gold.
   16. The Customer understands and acknowledges that any purchase, redemption, sale-back or transfer from / to GAP, will be as per the Instructions or transactions initiated by the Customer, and the Customer agrees and confirms not to violate any applicable laws or regulations for the time being in force in or outside India. The Customer shall be solely responsible for complying with applicable laws in respect of purchase, redemption, , sale-back to and from the GAP, including without limitation, the Prevention of Money Laundering Act, 2002, the Prohibitions of Benami Property Transactions Act, 1998, Income Tax Act, 1961 etc. including amendment thereof. Customer also agrees and undertakes that he /she will not open any account in the name of any minor. One97 and/or MMTC-PAMP will not be liable in any manner in this regard.
   17. In the event of termination / expiry of MMTC-PAMP's arrangement with One97 or otherwise at any point of time, MMTC-PAMP reserves the right to migrate Customer's GAP to an alternative platform and continue with the said GAP on such alternative platform (as decided by MMTC-PAMP). MMTC-PAMP shall also be entitled to notify the Customer for redemption of the products within the time lines as specified in the notice sent by MMTC-PAMP in this regard.
   18. In the event any dispute arises out of or in connection with the Gold Savings T&Cs herein, including the validity hereof, the parties hereto shall endeavour to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.
   19. These Gold Savings T&Cs shall be governed by and interpreted and construed in accordance with the laws of India. The courts in New Delhi shall have exclusive jurisdiction in respect of any matters arising therefrom.
   20. Any failure or delay by One97 and/or MMTC-PAMP to enforce or exercise any provision of these Gold Savings T&Cs, or any related right, shall not constitute a waiver by One97 and/or MMTC-PAMP of that provision or right. The exercise of one or more of such rights by One97 and/or MMTC-PAMP hereunder, shall not be a waiver of, or preclude the exercise of, any rights or remedies available to One97 and/or MMTC-PAMP under these Gold Savings T&Cs or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of One97 and/or MMTC-PAMP.
   21. If performance under these Gold Savings T&Cs by One97 and/or MMTC-PAMP is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Paytm Platform, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the One97 and/or MMTC-PAMP, in such an event One97 and/or MMTC-PAMP shall in to be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the One97 and/or MMTC-PAMP of its obligations herein.
   22. The Customer hereby expressly represent and warrant to One97 and/or MMTC-PAMP that the Customer have sufficient experience and knowledge to make informed decisions to purchase/ redeem/ sale-back, the Gold and/or to register with Gold Savings Plan. The Customer hereby acknowledge that the Customer are making all of their own decisions in connection with purchases or redemption or sale-back and that the Customer have not relied on any information made available by One97 and/or MMTC-PAMP, and that One97 and/or MMTC-PAMP is not making any recommendation with respect to such purchases/redemption/sale-back of Gold and/or to register with Gold Savings Plan. No relationship other than seller-purchase, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between the Customer and One97/MMTC-PAMP.
   23. Customer hereby expressly acknowledge, confirm and agree that the purchase of Gold, including without limitation, purchase of Gold by way of registering under the Gold Savings Plan, have been designed to provide an efficient and dependable method for purchase of Gold. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based purchase of Gold. The Customer acknowledge that the purchase of Gold system is an electronic mechanical system and as such may be subject to failure beyond the control of One97 and/or MMTC-PAMP. Therefore, One97 and/or MMTC-PAMP shall not be responsible for errors, negligence, inability to execute the Instructions, delays in transmission, purchase of Gold, delivery of Gold, to breakdown or failure of transmission or communication facilities, or to any other cause beyond One97 and/or MMTC-PAMP's control or anticipation. The Customer acknowledge that pricing or typographical errors may occur, therefore, in an event wherein in an event that live purchase price of Gold is incorrect price or with incorrect information due to an error in pricing or any other inaccuracies, One97 and/or MMTC-PAMP reserves the right, at our sole discretion, to refuse or cancel or reject any transaction and/or Instruction for purchase of the Gold, including without limitation, purchase of the Gold under the Gold Savings Plan. Furthermore, One97 and/or MMTC-PAMP reserves the right to deny refuse or cancel or reject any refuse or cancel or reject any transaction and/or Instruction for purchase of the Gold, including without limitation, purchase of the Gold under the Gold Savings Plan, placed in case of market volatility and/ or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of Gold.
   24. Indemnity: The Customer hereby agrees to indemnify and keep One97 and/or MMTC-PAMP indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses, directly or indirectly, whatsoever ("Losses") which One97 and/or MMTC-PAMP or its employees, agents, workers or representative may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of: (i) the usage of the Paytm Platform by the Customer; (ii) by reason of One97 and/or MMTC-PAMP 's acting in good faith and taking or refusing to take or omitting to take action on the Customer's Instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Customer; (iii) breach or noncompliance of the Gold Savings T&Cs and relating to the GAP; and/or (iv) fraud or dishonesty relating to any transaction by the Customer. Without prejudice to the foregoing, One97 and/or MMTC-PAMP shall be under no liability whatsoever to the Customer in respect of any loss or damage arising directly or indirectly out of:
       1. Effecting transaction based on the Instructions received/registered by the Customer;
       2. The instruction of a Customer to transfer Gold from his / her GAP to another gold account;
       3. The exercise by One97 and/or MMTC-PAMP of its right to terminate / exercise the facility/services/exercise One97's/MMTC-PAMP's right and/or their obligations, agreed to be carried out in terms of the Gold Savings T&Cs on Paytm Platform;
       4. Any injury to the credit, character and reputation of the Customer due to use of any facility/ services on Paytm Platform, including without limitation, for registration under the Gold Savings Plan;
       5. Any loss of whatsoever nature, direct or indirect, including without limitation, loss of profit or perceived profit from purchase of Gold, under the Gold Savings Plan or otherwise;
       6. Any misstatement, misrepresentation, error or omission in any details disclosed by One97 and/or MMTC-PAMP, if receives any process, summons, order, injunction, execution distrait, levy lien, information or notice whichOne97 and/or MMTC-PAMP in good faith believes/ calls into question the Customer's ability, or the ability of someone purporting to be authorized by the Customer, to make the sale of Gold from the Customer's GAP and/or transfer of the Gold in the Customer's GAP, One97MMTC-PAMP may, at its option and without liability to the Customer or such other person, decline to allow the Customer to obtain any portion of his Gold/ product, or may handover such Gold/product over to an appropriate authority and take any other steps required by applicable law.
   25. Disclaimers and Limitation of Liability: Customer hereby expressly acknowledge, confirm and agree that One97 and/or MMTC-PAMP does not make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, as to the performance of its Gold/Redeemable Products with respect to future prices or any return on investment. One97 and/or MMTC-PAMP will not be liable for any Losses or damage caused by reliance on information obtained in any of our newsletters, literature, reports, e-mail correspondence, website, Paytm Platform and/or any other communication from One97 and/or MMTC-PAMP. One97 and/or MMTC-PAMP will not be liable to any Customer (including but not limited to any transferee) for any Losses caused by or relating to transfer/deposit of Gold to GAP of any other Customer. One97 and/or MMTC-PAMP explicitly urges to all its Customers to inspect the package for any damage or tamper before receiving or signing for receipt of the same. If the Customer, find any tampering, then the Customer shall not accept the parcel and return the same. One97 and/or MMTC-PAMP will not be liable for any Losses or damage caused, if the Customer accepts the parcel inspite of the same being damaged or tampered. The duty to verify the parcel for any damages or tampering is of the Customer and if the Customer accepts the parcel and later comes to know of any damage or tampering, One97 and/or MMTC-PAMP shall not be liable for any Losses or damage to Customer. If such loss is later reported and approved by logistics partner and Insurance Company, the limit of liability shall be restricted to the amount paid by the logistic partner for any such Losses or damage in transit as per their terms and conditions and the same shall be binding upon the Customer. The Customer hereby expressly acknowledges and agrees that One97 and/or MMTC-PAMP will not be liable to the Customer or to any other person, as a result of Customer's access or use of Gold/Redeemable Product for indirect, consequential, special, incidental, punitive, or exemplary damages, including without limitation, lost profits, lost savings and lost revenues (collectively, the "Excluded Damages"), whether or not characterized in negligence, tort, contract, or other theory of liability, even if One97 and/or MMTC-PAMP has been advised of the possibility of or could have foreseen any of the Excluded Damages, and irrespective of any failure of an essential purpose of a limited remedy. In no event will One97 and/or MMTC-PAMP or any of its directors, employees, agents' total liability to Customer under this arrangement or otherwise, shall in no event, for all damages, Losses, liabilities and causes of action under these Gold Savings T&Cs and/or any other facility/ services provided by One97 and/or MMTC-PAMP, collectively exceed the total amount paid by the Customer, if any, for access to that particular products or services. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
   26. The Customer hereby expressly declare that the Customer is an individual and is not required to take registration under Central Goods and Service Tax Act 2017, State Goods and Service Tax Act 2017, Integrated Goods and Service Tax Act 2017 and Union Territory Goods and Service Tax Act 2017.
   27. The Customer hereby expressly declare that any sale of Gold on Paytm Platform was previously owned by the Customer for personal use.
   28. The Customer hereby declare that the Customer is not an unregistered dealer of gold and/or silver or any other precious metal ornament or any related product.
   29. Customer hereby declare that, if the Customer would be found of any misrepresentation then the Customer would be solely responsible for all types the tax, interest and penalty due to the government at any given point of time
3. Rights and obligations:
   1. The Customer understands and agrees that:
      1. The above mentioned and agreed registration process shall have to be undertaken again in the event of any change in the Card details of the Customer.
      2. One97 and/or MMTC – PAMP shall endeavor to fetch the live purchase price of Gold, on a best effort basis and shall solely rely on the intimation by the MMTC – PAMP for purchase of Gold as per the Instruction on the Selected Purchase Date, without any reference to the Customer.
      3. No promo-code available on Paytm Platform would be auto applied while carrying out purchase of Gold as per the Instructions under the Gold Savings Plan.
      4. One97 uses 128 bit encryption by Verisign for security and follows PCI DSS (payment card industry data security standard) mandated by the card association networks and administered by the Payment Card Industry Security Standards Council. However One97 cannot, and does not, guarantee that the information in transit may not be altered or intercepted or accessed by others and decrypted. One97 and/or MMTC – PAMP, and its directors, employees shall not be liable or responsible, should any confidential or other information provided by or pertaining to the Customer (including credit card numbers, passwords, personal identification numbers, IDs, transaction details, etc.) be intercepted or altered and subsequently used by an unintended recipient.
   2. The Customer shall be responsible for the accuracy of the registration of the Instructions and shall be liable to One97 for any Losses arising on account of any error in the Instruction.
   3. The Customer shall be bound by registration of the Instruction settled by the Customer and if, One97 has acted upon the Instruction in good faith and in compliance with the mandate submitted by the Customer on Paytm Platform.
   4. The Customer hereby authorizes One97 to debit the Customer's Card, as per the Instructions registered by the Customer on Paytm Platform.
   5. The Customer shall ensure availability of funds/limits in Customer's Card for effecting the purchase of Gold as per the Instruction on the Selected Purchase Date. The Customer agrees that in the event there are insufficient funds/limits in the Customer's Card, One97 shall not effect the purchase of the Gold as per the Instruction on the Selected Purchase Date. The Customer shall be solely liable in this regard.
   6. The Customer understands and agrees that such amounts are paid towards the purchase of the Gold as per the Instruction on the Selected Purchase Date cannot be reversed by One97 and is irrevocable in nature when it is executed by One97.
   7. A duly authenticated record of the transaction for purchase of the Gold as per the Instructions shall be recorded in the statement of account available on Paytm Platform.
   8. One97 has the right to suspend the Gold Savings Plan at any-time at its sole and independent discretion and/or if it has reason to believe that the Customer's Instruction in respect of purchase of the Gold will lead to or expose to direct or indirect loss to One97 or may require a specific indemnity from the Customer before continuing to operate the Service.
4. Fees and Charges:
   1. One97 shall be charging such fees for the purchase of the Gold as per the Instructions of the Customer as may be indicated while setting up of the Instructions. Notwithstanding this, One97 reserves the discretion to modify the charges at any point of time. All the fees and charges applicable for availing Gold Savings Plan shall be as per the rates fixed by One97 at its sole discretion which shall be informed to the Customer by hosting the details of the fees and charges on the Paytm Platform, from time to time and/ or through any other mode or channel of communication as One97 may deem fit.
   2. Any government charges, duty or debits, or tax payable as a result of purchase of the Gold as per the Gold Savings Plan shall be the Customer's responsibility and if imposed on One97, One97 shall have the right to debit such charges, duty or tax against the Customer's account/Customer's Card.
5. Termination:The Customer can visit the profile or GAP on Paytm Platform any time and can disable the Gold Savings Plan. One97 may withdraw or terminate the Gold Savings Plan at any point of time without assigning any reasons whatsoever. One97 may suspend or terminate the Gold Savings Plan without prior notice if the Customer has breached any of Gold Savings T&Cs.
6. Miscellaneous:One97 shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account/wallet/GAP of the Customer, to the extent of all outstanding dues, whatsoever, arising as a result of this arrangement under the Gold Savings Plan extended to and/or used by the Customer.

(Purchase of Jewellery Using Digital Gold Balance, Other Payment Instruments or a Combination of Both)

These terms and conditions govern the jewellery discovery, checkout and digital gold redemption facility made available to users of the Paytm Platform in partnership with CaratLane Trading Private Limited. Please read them carefully before using the Facility. By using the Facility, you confirm that you have read, understood and accepted these terms and conditions.

1.1 These terms and conditions (the “Jewellery Terms”) constitute a legally binding agreement between you and One 97 Communications Limited, a company incorporated under the (Indian) Companies Act, 1956, having its registered office at First Floor, Devika Tower, Nehru Place, New Delhi – 110019, India and its principal place of business at SkymarkOne, Plot No. H–10, Sector–98, Noida, District Gautam Budh Nagar, Uttar Pradesh 201304 (“Paytm”, “we”, “us” or “our”), and govern your access to and use of the Facility.

1.2 The Jewellery Terms are supplemental to, and shall be read together with, the following documents, each of which is incorporated herein by reference:

1. (a) the general terms and conditions of use of the Paytm Platform (the “Platform Terms”);
2. (b) the terms and conditions governing the purchase, holding and sale of Digital Gold on the Paytm Platform (the “Digital Gold Terms”);
3. (c) the privacy policy published on the Paytm Platform (the “Privacy Policy”); and
4. (d) the terms of sale, product terms, warranty terms, cancellation policy and return policy of CaratLane (collectively, the “CaratLane Terms”), which apply to the Products and to the contract of sale between you and CaratLane.

1.3 In the event of any conflict or inconsistency between the documents referred to in Clause 1.2 and these Jewellery Terms, the following order of precedence shall apply:

1. (a) in respect of the Products, order acceptance, manufacturing, dispatch, delivery, quality, purity, hallmarking, warranty, exchange and return eligibility — the CaratLane Terms shall prevail;
2. (b) in respect of the purchase, holding, custody and sale of Digital Gold — the Digital Gold Terms shall prevail; and
3. (c) in respect of the Checkout Page, the application of the Digital Gold Balance towards the Selling Price, payment execution, refund routing and refund money movement — these Jewellery Terms shall prevail.

1.4 You accept the Jewellery Terms when you first access the CaratLane Storefront through the Paytm Platform or when you initiate a payment on the Checkout Page in respect of a Product, whichever is earlier. If you do not agree to the Jewellery Terms, you shall not use the Facility.

1.5 These Jewellery Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and do not require any physical or digital signature.

1.6 Headings are inserted for convenience only and do not affect the interpretation of these Jewellery Terms. References to a clause are references to a clause of these Jewellery Terms.

In these Jewellery Terms, unless the context otherwise requires, the following capitalised terms shall have the meanings set out below:

2.1 “Applicable Law” means any statute, law, regulation, rule, ordinance, notification, circular, direction, order, judgment or guideline having the force of law in India, as in force from time to time.

2.2 “Buyer”, “you” or “your” means a user of the Paytm Platform who accesses the CaratLane Storefront or purchases, or attempts to purchase, a Product through the Facility.

2.3 “CaratLane” means CaratLane Trading Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Olympia Cyberspace, 6th Floor (Level 9), 21/22, Alandur Road, Arulayiammanpet, 2nd Street, Guindy Industrial Estate, Chennai – 600 032, and its corporate office at 10th Floor, Ackruti Star, MIDC Central Road, Andheri (East), Mumbai – 400 093.

2.4 “CaratLane Storefront” means CaratLane’s own online catalogue, product pages, shopping cart and order-fulfilment systems, made accessible to you within the Paytm Platform.

2.5 “Checkout Page” means the payment interface owned and operated by Paytm, distinct from the CaratLane Storefront, on which you may elect to apply the Digital Gold Balance and/or other Payment Instruments towards the Selling Price of the Products in your cart on the CaratLane Storefront.

2.6 “Digital Gold” means the digital gold purchased, held and sold by you in your Digital Gold account maintained with ZariVault, the custody of which is handled through MMTC–PAMP and the purchase and sale of which is executed through the Paytm Platform.

2.7 “Digital Gold Balance” means the quantum of Digital Gold, expressed in grams, standing to your credit in your Digital Gold account at the relevant time.

2.8 “Facility” means, collectively, (a) the routing of a Buyer from the Paytm Platform to the CaratLane Storefront through single sign-on, (b) the Checkout Page, (c) the application of the Digital Gold Balance and/or other Payment Instruments towards the Selling Price of a Product, and (d) the processing of refunds in respect of such payments.

2.9 “Gold Sale Proceeds” means the Indian Rupee proceeds realised from the sale of your Digital Gold, executed by ZariVault pursuant to your instruction as processed and forwarded by Paytm, and applied towards a Redemption Transaction.

2.10 “Gold Weight Difference” or “GWD” means the difference between the price of a Product at the time your Order is confirmed and the price of that Product on the basis of its actual gold weight determined by CaratLane at the time of dispatch, arising because the Products are manufactured to order.

2.11 “MMTC–PAMP” means MMTC–PAMP India Private Limited, the bullion counterparty of ZariVault.

2.12 “Order” means an order placed by you for the purchase of one or more Products from CaratLane through the Facility, identified by a unique order number.

2.13 “Payment Instrument” means any payment method, other than the Digital Gold Balance, enabled for you on the Paytm Platform, including unified payments interface, debit cards, credit cards, net banking and wallet, as available at the relevant time.

2.14 “Paytm Platform” means the website www.paytm.com, the Paytm mobile application and the Checkout Page, collectively.

2.15 “Product” means the jewellery and allied products, including studded and non-studded gold, silver and platinum jewellery, listed for sale by CaratLane on the CaratLane Storefront.

2.16 “Redemption Transaction” means a transaction in which you apply the Gold Sale Proceeds, wholly or in part, towards payment of the Selling Price of a Product.

2.17 “Selling Price” means the final price of a Product in Indian Rupees, after any discount offered, payable by you for the purchase of that Product through the Facility, and includes goods and services tax and other applicable taxes, and any shipping or handling charges, as displayed on the Checkout Page.

2.18 “Split Payment” means a payment in which the Selling Price of a Product is discharged partly through Gold Sale Proceeds and partly through one or more other Payment Instruments.

2.19 “ZariVault” means ZariVault (OPC) Private Limited, the entity with which your Digital Gold account is maintained and which alone undertakes the custody and execution of the purchase and sale of your Digital Gold.

This Clause 3 is important. Please read it carefully, as it determines whom you may hold responsible for what.

3.1 CaratLane is the seller of record in respect of every Product. The contract for the sale and purchase of a Product is a bipartite contract between you and CaratLane. Paytm is not the seller, manufacturer, importer or distributor of any Product, and Paytm holds no right, title or interest in any Product.

3.2 Paytm’s role under the Facility is limited to:

1. (a) authenticating you and routing you from the Paytm Platform to the CaratLane Storefront through single sign-on;
2. (b) operating the Checkout Page and presenting your payment options, including the Digital Gold redemption option;
3. (c) processing your instruction to sell Digital Gold and forwarding the same to ZariVault, in Paytm’s capacity as hosting partner and technology service provider to ZariVault;
4. (d) collecting the Selling Price from you on behalf of CaratLane, solely in the capacity of an intermediary within the meaning of the Information Technology Act, 2000 and the rules thereunder; and
5. (e) processing the movement of refund monies back to you in the manner set out in Clause 12.

3.3 Your Digital Gold is held in your Digital Gold account with ZariVault. The custody of the underlying gold is handled through MMTC–PAMP. Paytm acts as the hosting partner and technology service provider to ZariVault and processes and relays your purchase, holding and sale instructions. ZariVault alone undertakes the custody and the execution of the sale of your Digital Gold.

3.4 The payment facility made available to you is neither a banking service nor a financial service. It is a facilitation of an automated online electronic payment system using the existing authorised banking infrastructure, card payment gateway networks and, in the case of a Redemption Transaction, ZariVault’s existing arrangement with MMTC–PAMP. Paytm does not act as a trustee and does not act in a fiduciary capacity in respect of any transaction under the Facility.

3.5 Neither Paytm nor CaratLane is the agent, partner or representative of the other. Neither party gives any representation, warranty or guarantee on behalf of the other.

3.6 The identity, legal name, principal geographic address, customer care contact details and grievance officer details of CaratLane, being the seller, are displayed on the CaratLane Storefront and in Clause 14 in accordance with the Consumer Protection (E‑Commerce) Rules, 2020.

4.1 To use the Facility, you shall:

1. (a) have completed 18 (eighteen) years of age and be competent to contract under the (Indian) Contract Act, 1872;
2. (b) be a resident of India and provide a delivery address within India that is serviceable by CaratLane;
3. (c) hold an active Paytm account in good standing, which is not suspended, frozen or under investigation; and
4. (d) accept the Platform Terms, the Privacy Policy and the CaratLane Terms.

4.2 To pay for a Product wholly or partly through Gold Sale Proceeds, you shall additionally:

1. (a) hold an active Digital Gold account with ZariVault and have accepted the Digital Gold Terms;
2. (b) hold a Digital Gold Balance whose live sell value is sufficient for the quantum you wish to apply; and
3. (c) ensure that your Digital Gold Balance is not frozen, encumbered, pledged, subject to a lien or the subject of a pending dispute or regulatory direction.

4.3 Where the value of a Product or an Order exceeds INR 2,00,000 (Indian Rupees Two Lakh only), you shall furnish your permanent account number in accordance with Rule 114B of the Income‑tax Rules, 1962, and shall complete any additional verification required by CaratLane or Paytm under Applicable Law. An Order may be declined or held in abeyance until such information is furnished.

4.4 You shall use the Facility for your own bona fide personal consumption and not for resale, commercial exploitation, bulk procurement or any purpose that is speculative, fraudulent or contrary to Applicable Law.

4.5 Paytm may decline access to the Facility to any person who is subject to any prohibition under Applicable Law, or whose account has been flagged for suspected fraud, abuse, money laundering or breach of the Platform Terms.

5.1 Entry. You may access the Facility from the gold section of the Paytm Platform. The Facility is offered within the Paytm Platform and does not require you to download any separate application.

5.2 Single sign-on. On accessing the Facility, you are taken to the CaratLane Storefront in an already authenticated state, without any separate registration, login or one-time password with CaratLane. You expressly consent to Paytm sharing the identity and contact information necessary to effect such authentication with CaratLane, as further described in Clause 16.

5.3 Browsing and cart. You may browse CaratLane’s catalogue, view product pages and add one or more Products to your cart on the CaratLane Storefront. The catalogue, product images, product descriptions, specifications, pricing, availability, inventory and cart are owned, operated and controlled solely by CaratLane. CaratLane is solely responsible for ensuring that such information is accurate, complete, not misleading and updated in real time.

5.4 Proceed to pay. When you elect to proceed to payment from your cart on the CaratLane Storefront, the Checkout Page is presented to you by Paytm.

5.5 Checkout Page. On the Checkout Page you are shown the Selling Price payable, and, if you hold a Digital Gold Balance, that balance at its live sell value together with a toggle enabling you to apply the Digital Gold Balance, wholly or in part, towards the Selling Price. You may alternatively or additionally elect to pay through any other Payment Instrument.

5.6 Pre-confirmation disclosure. Before you confirm payment, the Checkout Page shall display to you (a) the number of grams of Digital Gold proposed to be sold, (b) the applicable rate at which such sale is quoted, and (c) the resulting money value proposed to be applied towards the Selling Price. You shall not be treated as having instructed any sale of Digital Gold until you have confirmed payment after being shown these particulars.

5.7 Order confirmation. On successful completion of payment, you are returned to CaratLane’s own order confirmation screen on the CaratLane Storefront. Paytm shares the payment confirmation status with CaratLane instantly to enable CaratLane to process your Order.

5.8 Fulfilment communications. All communications relating to manufacturing, dispatch, tracking, delivery, invoicing and after-sales service in respect of a Product are issued by CaratLane.

5.9 Availability. Paytm and CaratLane shall each use reasonable commercial efforts to maintain the availability of their respective systems. The Facility is nevertheless dependent on internet connectivity, banking systems, payment networks and third-party systems, and is provided on an as-available basis. Scheduled maintenance may result in the temporary unavailability of the Facility.

6.1 The price of each Product is determined and displayed solely by CaratLane. The Selling Price displayed on the Checkout Page is the final amount payable by you and is inclusive of goods and services tax and other applicable taxes, and of any shipping, handling or insurance charges shown to you.

6.2 Product prices are linked to prevailing gold, silver, platinum and stone prices and to making, wastage and design charges, and may therefore change without notice. The price applicable to your purchase is the Selling Price displayed on the Checkout Page at the time you confirm payment, subject only to Clause 11 (Gold Weight Difference).

6.3 CaratLane, being the seller of the Product, shall raise the tax invoice on you in respect of the Product and shall discharge goods and services tax and all other applicable taxes on the Selling Price. Paytm shall not raise any invoice on you in respect of a Product.

6.4 CaratLane is solely responsible for compliance with all Applicable Law in relation to the Products, including the Bureau of Indian Standards hallmarking requirements and hallmark unique identification marking for gold jewellery, purity and caratage declarations, the Legal Metrology Act, 2009 and the rules thereunder, and all mandatory pre-sale declarations.

6.5 Any tax collected at source, tax deducted at source or other statutory levy required to be collected or deducted in relation to your purchase shall be collected or deducted in accordance with Applicable Law and reflected in the amount payable by, or refundable to, you.

7.1 You may pay the Selling Price in any of the following ways:

1. (a) wholly through Gold Sale Proceeds, where the live sell value of the Digital Gold Balance you elect to apply is equal to or greater than the Selling Price;
2. (b) wholly through one or more other Payment Instruments, in which case no Digital Gold is sold and no Digital Gold Balance is affected; or
3. (c) through a Split Payment, where the Gold Sale Proceeds are applied first and the residual amount is discharged through another Payment Instrument.

7.2 Where you elect a Split Payment, both the Gold Sale Proceeds leg and the Payment Instrument leg shall succeed for the payment to be treated as complete. The consequences of the failure of one leg are set out in Clause 10.

7.3 The proportion in which the Selling Price of each Product is discharged as between Gold Sale Proceeds and other Payment Instruments (the “Recorded Split”) shall be recorded by Paytm at item level at the time of purchase. The Recorded Split determines the manner in which any refund in respect of that Product is routed back to you under Clause 12, and shall be final and binding for that purpose.

7.4 Paytm does not extend, and the Facility does not constitute, any credit facility. The availability of instalment, deferred payment or pay-later options, if any, is governed by the terms of the relevant Payment Instrument and such options are not available in respect of the Gold Sale Proceeds leg.

7.5 Paytm shall receive the entire Selling Price, whether through Gold Sale Proceeds, another Payment Instrument, or a combination of both, and shall settle the same to CaratLane. You shall have no obligation to make any payment directly to CaratLane in respect of an Order placed through the Facility.

This Clause 8 records the most important consequences of choosing to pay with your Digital Gold Balance. Please read it before you switch the gold toggle on.

8.1 Your instruction. When you switch on the Digital Gold toggle on the Checkout Page and confirm payment, you thereby instruct the sale of the specified quantum of your Digital Gold. Paytm processes that instruction and forwards it to ZariVault in its capacity as hosting partner and technology service provider to ZariVault.

8.2 Execution. ZariVault alone executes the sale of your Digital Gold on its own arrangement with MMTC–PAMP. Neither Paytm nor CaratLane executes the sale, and CaratLane has no role in, and no liability for, the execution of such sale.

8.3 The sale is irrevocable. Once you confirm payment, the sale of the specified quantum of Digital Gold is final, irrevocable and cannot be cancelled, reversed, unwound or converted back into Digital Gold, whether by you, Paytm, CaratLane or ZariVault, including where the Order is subsequently cancelled or the Product is subsequently returned. The grams so sold stand permanently debited from your Digital Gold Balance.

8.4 Proceeds are not credited to you. The Gold Sale Proceeds are not credited to your Paytm account, wallet or bank account. They are applied directly towards the Selling Price and form part of the consideration paid to CaratLane for the Product.

8.5 Rate protection. The money value shown to you on the Checkout Page prior to your confirmation is the value that shall be applied towards the Selling Price. If the rate at which your Digital Gold is actually sold on execution differs from the rate quoted to you on the Checkout Page, whether on account of processing delay or otherwise, you shall neither pay any additional amount nor be entitled to any differential on that account, and the Selling Price offered by CaratLane shall not be affected.

8.6 Grams and rounding. The number of grams to be sold is computed on the live sell rate quoted at the time of the disclosure under Clause 5.6. Grams are computed and displayed up to [4 (four)] decimal places and any rounding is applied in your favour to the extent technically feasible.

8.7 Your tax position. The sale of Digital Gold may have tax consequences for you, including in relation to capital gains. You are solely responsible for determining, reporting and discharging your own tax liabilities arising from the sale of your Digital Gold and from your purchase of the Product. Neither Paytm nor CaratLane nor ZariVault provides tax, investment or legal advice, and nothing in the Facility or these Jewellery Terms shall be construed as such advice.

8.8 No re-credit in grams. Any refund in respect of a Product paid for wholly or partly through Gold Sale Proceeds shall be made to you in Indian Rupees and shall not be re-credited to you as Digital Gold in grams. The consequences of this are set out in Clause 12.

8.9 Nature of Digital Gold. Digital Gold is not a deposit, security, mutual fund unit or capital-market instrument, and is not an assured-return product. The value of Digital Gold fluctuates with market prices and may fall as well as rise. The application of your Digital Gold Balance towards the purchase of a Product is a consumption decision and not an investment decision.

8.10 Unavailability of the toggle. The Digital Gold toggle may not be available where you do not hold a Digital Gold account, where your Digital Gold Balance is nil, insufficient, frozen or encumbered, where the underlying gold sale rails are unavailable, or where such availability is restricted by Applicable Law or by ZariVault.

The following illustrations are indicative only and are provided to explain the mechanics of the Facility. The figures used are hypothetical.

10.1 Failure of one leg of a Split Payment. Where one leg of a Split Payment succeeds and the other fails, the successful leg shall be automatically reversed before the Order is closed, and you shall not be charged partially for that Order. Where the reversed leg is the Gold Sale Proceeds leg, the reversal shall be effected as a payment of the corresponding amount in Indian Rupees in accordance with Clause 12.7, and not as a re-credit of grams. You shall be notified of the reversal.

10.2 Payment in processing state. Where a payment is in a processing state, it is neither a completed payment nor a failed payment. CaratLane shall not dispatch the Product until payment is confirmed. You shall be notified once the payment status is resolved, and where the payment ultimately fails, any amount debited shall be refunded in accordance with Clause 12.

10.3 No duplicate charge. Where you re-initiate checkout for the same cart, or where the Paytm Platform is closed and reopened during checkout, the same Order shall be returned to you and you shall not be charged twice. In the unlikely event of a duplicate debit, the duplicate amount shall be refunded in accordance with Clause 12 upon such debit being identified, whether by you or by Paytm.

10.4 Failure after execution of the gold sale. Where the sale of your Digital Gold has been executed but the Order does not get confirmed for any reason, the Gold Sale Proceeds shall be refunded to you in Indian Rupees in accordance with Clause 12.7. For the avoidance of doubt, and consistent with Clause 8.3, the grams sold shall not be re-credited to your Digital Gold account.

10.5 Reporting a payment discrepancy. You shall report any unauthorised, duplicate, failed or disputed payment under the Facility to Paytm within [30 (thirty)] days of the relevant transaction, through the channels set out in Clause 14, so as to enable timely investigation.

11.1 Acceptance of your Order. Your Order constitutes an offer to purchase the Product from CaratLane. CaratLane may accept or decline your Order, including on grounds of unavailability of stock, a manifest pricing or listing error, a non-serviceable delivery location, or failure of verification requirements. Where an Order is declined, the amount paid shall be refunded to you in accordance with Clause 12.

11.2 Manufactured to order. Several Products are manufactured after the confirmation of an Order. Indicative manufacturing, dispatch and delivery timelines are those displayed by CaratLane on the CaratLane Storefront and in the Order confirmation.

11.3 Delivery, risk and title. Delivery is effected by CaratLane or its logistics partners. Title to, and risk in, a Product passes to you in accordance with the CaratLane Terms. Paytm has no role in, and assumes no responsibility for, dispatch, transit, delivery, delay, loss in transit or non-delivery of a Product.

Gold Weight Difference

11.4 Since a Product is manufactured to order, the actual gold weight of the finished Product at the time of dispatch may differ from the weight on the basis of which the Selling Price was computed at the time of your Order. The resulting difference in price is the Gold Weight Difference.

11.5 The Gold Weight Difference shall be dealt with as follows:

1. (a) where the price computed on the actual gold weight is higher than the Selling Price already paid by you, no further amount shall be payable by you and CaratLane shall absorb the difference; and
2. (b) where the price computed on the actual gold weight is lower than the Selling Price already paid by you, CaratLane shall refund the Gold Weight Difference amount directly to you.

11.6 A refund of the Gold Weight Difference under Clause 11.5(b) is made by CaratLane and not through the Facility. Paytm has no role in the computation, communication, quantum, mode or timing of a Gold Weight Difference refund, and all queries in relation to a Gold Weight Difference shall be raised with CaratLane. CaratLane shall communicate the Gold Weight Difference, if any, to you at or before dispatch.

11.7 Where you have already received a Gold Weight Difference refund in respect of a Product and you subsequently return or cancel that Product, the amount refundable to you under Clause 12 shall be reduced by the Gold Weight Difference amount already received by you, so that you are placed in the position of having borne no net cost. The manner of computing such reduction, including the apportionment of the Gold Weight Difference in a Split Payment, is set out in Clause 12.8.

Eligibility and process

12.1 The eligibility for, and the window, conditions, packaging requirements, documentation and process of, any cancellation, return or exchange of a Product are governed solely by the CaratLane Terms. Paytm neither determines nor approves return or cancellation eligibility.

12.2 A cancellation or return shall be initiated by you from the orders section of the CaratLane Storefront and shall be reviewed and approved by CaratLane in accordance with the CaratLane Terms. On approval, CaratLane triggers the refund towards Paytm, and Paytm thereupon effects the movement of the refund monies back to you.

12.3 Certain Products, including personalised, engraved, custom-sized or made-to-measure Products, may be non-returnable or non-cancellable in accordance with the CaratLane Terms. The applicable position is displayed on the relevant product page.

12.4 Returns and cancellations under the Facility are on a full-item basis. A partial refund of a part of the value of a single Product, including a refund of making charges alone, is not contemplated, save for (a) a Gold Weight Difference refund under Clause 11.5(b), and (b) any partial adjustment that CaratLane may expressly agree in respect of a specific Order. Where an Order comprises more than one Product, you may cancel or return one or more Products individually, subject to the CaratLane Terms.

Timing of refunds

12.5 Paytm shall process the refund immediately upon a return being approved, or an Order being cancelled, by CaratLane, and shall not withhold the refund pending its own settlement cycle with CaratLane. The time taken for the money to reach you thereafter depends on the refund route, as set out below.

How your refund reaches you

12.6 Every refund follows the route by which you paid, in the Recorded Split in which you paid:

12.7 Initiation of the money leg. Where any part of a refund is attributable to Gold Sale Proceeds, the credit of that amount to your bank account or unified payments interface handle requires you to initiate the payout from the Paytm Platform, in the same manner as a withdrawal of sale proceeds under the Digital Gold Terms. Paytm shall notify you when such an amount becomes available and shall make the initiation option available to you on the Paytm Platform. You shall initiate the payout within [90 (ninety)] days of such notification. Paytm shall send you reminders at reasonable intervals and shall not appropriate any unclaimed amount to itself; any amount that remains uninitiated beyond such period shall be dealt with in accordance with Applicable Law and the Digital Gold Terms.

12.8 Refund where a Gold Weight Difference has been received. Where you have received a Gold Weight Difference refund from CaratLane and you thereafter return or cancel the Product, the amount refundable under the Facility shall be the Selling Price paid by you less the Gold Weight Difference amount already received by you. In the case of a Split Payment, the Gold Weight Difference amount shall be apportioned between the Gold Sale Proceeds leg and the Payment Instrument leg in the Recorded Split for that Product, and each leg shall be refunded net of its apportioned share.

Illustrations

The following illustrations assume a Product purchased for a Selling Price of INR 10,000 (Indian Rupees Ten Thousand only), and, in the case of a Split Payment, a Recorded Split of INR 6,000 through Gold Sale Proceeds and INR 4,000 through a Payment Instrument.

General

12.9 A refund shall be credited only to the original Payment Instrument or to a bank account or unified payments interface handle held in your own name and verified on the Paytm Platform. Paytm shall not be liable for any delay or failure attributable to your bank, your card issuer, the unified payments interface infrastructure or to incorrect or incomplete details furnished by you.

12.10 Where you have availed any discount, cashback, coupon or promotional benefit in respect of a Product, the refund shall be computed on the amount actually paid by you and the corresponding benefit shall be reversed or forfeited in accordance with the terms of the relevant offer.

12.11 No interest is payable on any amount refundable under this Clause 12, save as required under Applicable Law.

12.12 You shall not initiate a chargeback in respect of a transaction for which a refund has already been processed, or in respect of a Product that has been delivered and accepted. Misuse of the chargeback mechanism may result in suspension of your access to the Facility and in recovery of the amount, without prejudice to any other remedy.

12.13 Nothing in this Clause 12 limits or excludes any right or remedy available to you as a consumer under the Consumer Protection Act, 2019 or any other Applicable Law.

13.1 Paytm and CaratLane may each, at its own cost, run promotions, discounts, cashback campaigns and offers in relation to the Facility. Each such offer is governed by its own terms and conditions, which shall be displayed to you at the relevant time.

13.2 Cashback, where offered, is credited within the timeline stated in the applicable offer terms, and may be subject to the Product being delivered and the return window having expired.

13.3 No offer creates any entitlement to any future offer. Paytm and CaratLane may each modify or withdraw any offer prospectively, without affecting any Order already confirmed.

14.1 Support responsibilities are allocated as follows:

14.2 You may contact Paytm through the help and support section of the Paytm Platform, and CaratLane through the customer care channels displayed on the CaratLane Storefront.

14.3 The details of the grievance officer of Paytm, appointed under the Consumer Protection (E‑Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, are as follows: [Name], [Designation], [Address], [Email], [Telephone]. The details of the grievance officer of CaratLane are displayed on the CaratLane Storefront and are as follows: [Name], [Designation], [Address], [Email], [Telephone].

14.4 A grievance shall be acknowledged within 48 (forty-eight) hours of its receipt and shall be redressed within 1 (one) month of its receipt, or within such shorter period as may be prescribed under Applicable Law.

14.5 A grievance relating to the processing of personal data may additionally be raised with the data protection officer or the grievance officer designated under the Privacy Policy, and thereafter with the Data Protection Board of India in accordance with the Digital Personal Data Protection Act, 2023.

15.1 You shall:

1. (a) furnish accurate, complete and current information, including your delivery address, contact details, bank details and permanent account number where required;
2. (b) safeguard the credentials of your Paytm account and not permit any third party to use your account or your Digital Gold Balance;
3. (c) not use the Facility for any unlawful purpose, including money laundering, tax evasion, financing of terrorism, benami transactions or circumvention of any restriction under Applicable Law;
4. (d) not attempt to interfere with, reverse engineer, probe, scrape or circumvent the Paytm Platform, the Checkout Page or the CaratLane Storefront, or to exploit any error, defect or pricing anomaly therein; and
5. (e) not use the Facility to make purchases for resale, or in a manner intended to abuse any offer, cashback, coupon or return policy.

15.2 You acknowledge that the routing of your Digital Gold Balance towards the purchase of a Product is an action taken by you, on your own assessment, and that you shall not be entitled to any relief on the ground that the gold rate moved favourably after the sale of your Digital Gold.

16.1 Paytm processes your personal data in accordance with the Privacy Policy and the Digital Personal Data Protection Act, 2023. This Clause 16 supplements, and does not replace, the Privacy Policy.

16.2 For the purposes of the Facility, and with your consent, the following categories of personal data are shared:

1. (a) with CaratLane — your name, registered mobile number, email address, delivery address, order details and payment confirmation status, to enable authentication, order fulfilment, delivery, invoicing, after-sales service and the processing of returns and Gold Weight Difference refunds;
2. (b) with ZariVault and, as required, MMTC–PAMP — the particulars of your Digital Gold account and of the sale instruction, to enable execution of the sale of your Digital Gold; and
3. (c) with banks, card networks, payment aggregators and the unified payments interface infrastructure — such data as is necessary to effect the collection of payment and the movement of refunds.

16.3 Each recipient shall process such personal data solely for the purposes set out in Clause 16.2, in accordance with Applicable Law, and shall implement reasonable security safeguards to protect such data.

16.4 You have the right to access and to seek correction, completion, updating and erasure of your personal data, the right to nominate another individual to exercise your rights, and the right of grievance redressal, in each case in the manner and to the extent provided under the Digital Personal Data Protection Act, 2023 and the Privacy Policy.

16.5 You may withdraw your consent to the processing of your personal data for the purposes of the Facility at any time. Withdrawal of consent shall operate prospectively and shall not affect the lawfulness of processing carried out prior to such withdrawal, or the processing necessary to complete a confirmed Order, to effect a refund, to discharge a statutory obligation or to defend a legal claim. Withdrawal of consent may result in your being unable to use the Facility.

16.6 Data relating to a transaction shall be retained for such period as is required under Applicable Law, including the Income‑tax Act, 1961, the goods and services tax legislation, the Companies Act, 2013 and the Information Technology Act, 2000, and thereafter erased in accordance with the Privacy Policy.

17.1 The Paytm Platform, the Checkout Page and all trade marks, logos, brand names, designs and content of Paytm are the exclusive property of Paytm or its licensors. The CaratLane Storefront and all trade marks, logos, brand names, designs, product images and content of CaratLane are the exclusive property of CaratLane or its licensors.

17.2 Nothing in these Jewellery Terms grants you any right, title, interest or licence in or to any intellectual property of Paytm, CaratLane, ZariVault or MMTC–PAMP. You shall not copy, reproduce, adapt, distribute or use any such intellectual property without the prior written consent of the owner.

18.1 The Facility is made available on an as-is and as-available basis. Paytm does not warrant that the Facility shall be uninterrupted, error-free or free of delay, or that any defect shall be immediately rectified.

18.2 Paytm gives no representation, warranty or guarantee, express or implied, in respect of any Product, including as to its quality, purity, fineness, caratage, weight, authenticity, workmanship, fitness for purpose, merchantability, valuation, resale value or buy-back value. All such representations, warranties and guarantees, if any, are given by CaratLane alone.

18.3 Nothing in the Facility, the Paytm Platform or these Jewellery Terms constitutes investment advice, tax advice, legal advice or a recommendation to buy, hold or sell gold or any Product. The decision to apply your Digital Gold Balance towards the purchase of a Product is yours alone.

18.4 Neither the exchange rate of gold, nor the resale value or the buy-back value of any Product, is guaranteed by Paytm. Making charges, wastage charges, stone value and taxes are ordinarily not recoverable on resale or exchange of jewellery, and you should satisfy yourself of the same before making a purchase.

19.1 To the greatest extent permissible under Applicable Law, Paytm shall not be liable for any indirect, incidental, special, punitive, exemplary or consequential loss or damage, or for any loss of profit, business, revenue, opportunity or goodwill, arising out of or in connection with the Facility.

19.2 Paytm’s liability, if any, shall be limited to matters falling within its scope of responsibility under Clause 3.2, namely the Checkout Page, the processing of your instruction for the sale of Digital Gold, the collection of payment and the movement of refund monies, and shall in no event exceed the amount of the disputed transaction in respect of which such liability arises.

19.3 CaratLane shall be solely responsible and liable in respect of the Products, including non-fulfilment, delay, defect, deficiency in service, quality, purity, warranty, return eligibility, the Gold Weight Difference and the tax invoice for the Product. ZariVault shall be solely responsible in respect of the custody of, and the execution of the sale of, your Digital Gold.

19.4 Nothing in these Jewellery Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud, for gross negligence, for wilful misconduct, or under the Consumer Protection Act, 2019.

20.1 Paytm may suspend, restrict or withdraw your access to the Facility, in whole or in part, on reasonable prior notice to you, where such action is necessary (a) to comply with Applicable Law or a direction of a governmental or regulatory authority, (b) for scheduled or emergency maintenance, or (c) on account of your breach of these Jewellery Terms or the Platform Terms.

20.2 Where immediate action is reasonably necessary to prevent an ongoing fraud, an illegality or a security incident, Paytm may act forthwith and shall notify you promptly thereafter.

20.3 Paytm may discontinue the Facility, or the availability of the Digital Gold redemption option within the Facility, at any time on reasonable prior notice. Such discontinuance shall not affect any Order already confirmed, or your rights in respect of a cancellation, return or refund relating to such Order.

Neither Paytm nor CaratLane shall be liable for any failure or delay in the performance of its obligations in relation to the Facility to the extent such failure or delay results from causes beyond its reasonable control, including acts of God, war, riot, terrorist activity, civil disturbance, strike, fire, flood, earthquake, epidemic, transportation embargo, failure of banking, payment or telecommunication systems, failure of the bullion market, or any act, order or direction of a governmental or regulatory authority. The affected obligations shall be suspended for the duration of the relevant event, and any amount due to you shall be refunded in accordance with Clause 12 as soon as reasonably practicable.

22.1 These Jewellery Terms shall be governed by, and construed in accordance with, the laws of India.

22.2 Subject to Clause 22.3, the courts at New Delhi, India shall have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Jewellery Terms or the Facility.

22.3 Nothing in Clause 22.2 prejudices your right, as a consumer, to approach the consumer commission having jurisdiction under the Consumer Protection Act, 2019, or any other forum available to you under Applicable Law.

22.4 A dispute in relation to a Product, including its quality, delivery, warranty or return, lies against CaratLane. A dispute in relation to the custody or the sale of Digital Gold lies against ZariVault. A dispute in relation to the Checkout Page, payment execution or refund money movement lies against Paytm.

23.1 Paytm may amend these Jewellery Terms from time to time, including to reflect a change in Applicable Law, in the Facility or in the arrangement with CaratLane or ZariVault. The amended Jewellery Terms shall be published on the Paytm Platform with effect from the date stated therein.

23.2 Where an amendment is material and adverse to you, Paytm shall give you reasonable prior notice through the Paytm Platform or by email or short message service. Your continued use of the Facility after the effective date of an amendment constitutes your acceptance of the amended Jewellery Terms.

23.3 An amendment shall operate prospectively and shall not affect any Order confirmed before its effective date.

24.1 Severability. If any provision of these Jewellery Terms is or becomes illegal, invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

24.2 Waiver. No failure or delay by Paytm in exercising any right under these Jewellery Terms shall operate as a waiver of that right.

24.3 Assignment. You shall not assign or transfer your rights or obligations under these Jewellery Terms. Paytm may assign its rights and obligations to any of its subsidiaries, affiliates or associates having equivalent operational capability, on notice to you.

24.4 Survival. The provisions of Clauses 8.3, 8.7, 12, 16, 17, 18, 19, 22 and this Clause 24, and any other provision which by its nature is intended to survive, shall survive the completion of a transaction and the withdrawal or discontinuance of the Facility.

24.5 Entire terms. These Jewellery Terms, together with the documents referred to in Clause 1.2, constitute the entire terms applicable to your use of the Facility and supersede all prior understandings in relation thereto.

24.6 Language. These Jewellery Terms are executed in the English language. Any translation is provided for convenience only, and in the event of any inconsistency the English version shall prevail.

• Customer/user can donate to selected shrines/place of worship/NGO/trust through Paytm Platform using a number of payment methods such as Paytm wallet/credit/ debit cards/internet banking.
• While availing donation services from Paytm Platform the Customer/user expressly agrees and affirms that:
  • This contribution is made from my own funds, and funds are not being provided to me by another person or entity for the purpose of making this contribution.
  • I am at least eighteen years of age.
  • I am making this contribution with my own personal card/funds and not with a corporate or business card/funds or any card/funds issued to another person.
• Any donation amount transferred erroneously or for any other reason by the Customer to any shrine/place of worship/NGO/trust shall not be refunded to the Customer by One97 in any circumstances.
• One97 reserves the right to modify or discontinue, temporarily or permanently the donation facility with or without notice at any time.
• Customer/user agrees to act in a responsible and legal manner when using the One97 Platform. Customer/user shall comply with all applicable laws, rules and regulations and undertake not to use One97 Platform for any unlawful purpose or in a manner which is likely to cause harm or offense to any other user, shrines, place of worship, NGO, trust and/or One97.
• One97's website/mobile application contains links to other websites, Customer/user agrees that when they click on any of such links for making donations, he/she will be entering another website for which One97/Paytm has no responsibility. We encourage/advise you to read and agree the privacy statements on all such websites as their policies/terms & conditions may be different from One97/Paytm, prior to making any donations.
• One97 disclaims any accountability, legal, losses/damages or else, that might arise because of the act, omission or otherwise of any Customer/user on its website/mobile application, or caused by the same. Customer/user expressly admits that One97 is only a "payment facilitator & intermediary" for making donations, and as such, stands indemnified from any accountability that might arise because of the same. Customer/user moreover acknowledges that visiting/using One97 website/mobile application is an implicit reception/confirmation of this disclaimer on their part.
• Customer/user hereby expressly agrees to abide by all the terms and conditions applicable to Paytm Wallet Services provided in the applicable terms & conditions section of the One97 website/mobile application.
• Customer agrees and confirm that One97 shall not have any responsibility/liability in case tax exemption is denied to the Customer/user by any tax authority due to whatsoever reasons and Customer/user shall not raise any dispute/claim against One97. In such an event Customer/users shall approach the respective shrines/place of worship/NGO/trust for any query/claim.

1. 1. In these Terms, references to "You/you/Your", or "Customer" shall mean the counterparty who transacts using the Paytm "Platform", being a natural person, buying Gold, redeeming Gold in the form of redeemable products, selling back Gold to MMTC-PAMP. "Platform" shall mean, and include, the platforms (website, mobile apps, others) of One97 Communications, that the Customer accesses for the transactions, including all contents, services and technology offered through the Platform. "Service Providers" mean independent third party service providers, and references to the "Seller", "MMTC-PAMP", "we", "us" and "our" shall mean MMTC-PAMP India Private Limited. . "Transfer" refers to a facility to transfer Gold from a gold account to the gold account of another Customer(s).
2. 2. We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Platform and shall be deemed to be notified to the Customer accordingly. Notwithstanding anything contrary, Customer shall be responsible for regularly reviewing the Terms, including amendments thereto as may be posted on the Platform and shall be deemed to have accepted the amended Terms by continuing the use of Platform
3. 3. You can offer to buy Gold worth Rs. 2.00 (Rupee two Only) and above incremental value thereof at the live purchase price of Gold of 995 purity displayed on the Platform.
4. 4. At the time of redemption, the Customer can select redeemable product for redemption from catalogue of redeemable products. These redeemable products will be hosted on the Platform. The list of redeemable products may be altered, changed and amended by MMTC-PAMP from time to time at its sole discretion.
5. 5. At the time of redemption in physical deliverable product form, the Customer will pay additional manufacturing and delivery charges and applicable taxes on the same. The redeemable product selected from the catalogue for delivery shall be subject to availability of stock. For each confirmed purchase of Gold by the Customer , MMTC-PAMP India will be the custodian of the metal, till (a) sell-back by the Customer, (b) redemption by the Customer,. The Gold purchased by You or transferred to Your Gold account will be allocated and stored in a highly advanced and secured vault of MMTC-PAMP, with full insurance cover.The Customer will have the option of redeeming and asking for physical delivery of the full or part of the accumulated gold holding, in the form of redeemable products starting from 1 (One) gm and above. The residual fractional gold remaining, upon redemption / Transfer by You of the entire gold holding, can be sold back by You to us at the live sell-back price of gold of 995 24K purity and the corresponding amount against the residual fractional gold sold by You will be credited in Your Paytm Gold Account instantly.
6. 6. The Customer cannot buy and redeem Gold on the same day.
7. 7. After You have purchased Gold, One97 shall act as your agent/attorney and have the Gold in its constructive possession until You redeem or sell-back the Gold, only to ensure that Your instructions and transactions are carried out and appropriately communicated to MMTC-PAMP in a swift, effective and safe manner. The title in the Gold shall vest with You. In case You choose to redeem the Gold, One97 shall be responsible for delivery of the redeemed products to you through its Service Providers. You need to pay the applicable making and delivery charges through any of the payment instruments made available on the Platform in order to redeem the redeemable product of Your choice.
8. 8. Once the redemption has been initiated by You, and payment towards the same has been received, Your Gold account balance will be appropriately adjusted.
9. 9. Live purchase price of Gold will be displayed on the Platform and is subject to change from time to time. At the time You make request for redemption / sell-back, the value of Gold / quantity of Gold to be redeemed / sold back will be displayed based on live sell-back price of Gold. The live purchase price of Gold and live sell-back price of Gold may vary and also may be different from that available in the open market and/or in any other retail outlet. Your offer may be rejected irrespective of whether an item has been earmarked/wish listed by a Customer. In such an event if You still wish to offer to purchase Gold or sell-back residual fractional Gold, You may make another offer at the changed price. OCL / Paytm disclaims any and all claims and/or liabilities arising from such non acceptance of offer or revision in prices.
10. 10. While availing any of the payment method/s available on the Platform,One97 will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the Customer due to:
    • Lack of authorization for any transaction/s,
    • Exceeding the preset limit mutually agreed by and between the Customer and relevant banks of the Customer,
    • Any payment issues arising out of the transaction,
    • Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a Customer;
    • Temporarily discontinuation of invitation to offer; and / or
    • Decline of transaction for any reason(s) whatsoever.
11. 11. OCL may, at its discretion, prescribe maximum individual/cumulative limits for Customers to accumulate gold or transfer Gold through this scheme from time to time, and reserves the right to refuse to accept order exceeding such limit.
12. 12. At any point of time on any day MMTC-PAMP may temporarily discontinue the invitation to offer for any reason whatsoever. One97 shall not be responsible or liable for any losses or damages of any nature to you in this regard.
13. 13. MMTC-PAMP will, at its discretion, close down gold account of Customers, if (a) they are inactive accounts,(for six months) (b) their Custody Period has expired and / or (c) if MMTC-PAMP decides to discontinue the scheme. In such an event, Customers will be required to redeem and / or sell-back their gold holdings. In the event the Customer chooses not to respond, then (i) in case of expiry of Custody Period, MMTC-PAMP reserves the right to repurchase the gold holding of the Customer at the then prevalent live sell-back price, after deducting applicable charges and taxes, (ii) in case of Inactive GAP account, MMTC-PAMP reserves the right to repurchase the gold holding of the Customer, on the expiry of Custody Period, at the then prevalent live sell-back price, (iii) in case of discontinuation of scheme by MMTC-PAMP, MMTC-PAMP reserves the right to repurchase the gold holding of the Customer, on the expiry of Custody Period, at the then prevalent live sell-back price For the purpose of this Clause 'Inactive Account' shall mean an account in which there has not been any transaction for a period of 6 (six) months or more.
14. 14. The Customer will not be entitled to make an offer if the zip code of delivery address is outside serviceable areas. At time of redemption, the Customer will be required to provide full delivery address.
15. 15. All redeemable products selected for delivery by Customer for redemption, shall be delivered within India as per instructions of the Customer through One97's logistics partners. All deliveries where applicable shall be made on a best efforts basis, and while One97 will endeavor to deliver the Products on the dates intimated. One97 expressly disclaims any claims or liabilities arising from any delay in this regard.
16. 16. The logistics partner of One97 will make a maximum of three attempts to deliver Your order. After three attempts, redeemable product will be delivered back to MMTC-PAMP and the Customer will need to put the fresh request for the redemption.
17. 17. OCL shall not be liable / responsible, in any manner whatsoever, for any loss / liability arising out of or relating to any technical failure / issue in Platform and / or acts / omission not attributable to OCL.
18. 18. Notwithstanding anything contrary contained herein, the service, the interface and API work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical , typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure event , government / regulatory actions, orders, notifications etc. and / or and acts and omissions of third parties etc. affecting or impacting the service, the interface or the API work, its information and data, or such communications. Customer acknowledges and agrees that OCL is not responsible or liable whatsoever for delays, failures, or other loss due to, caused by or resulting from any such problems, in whole or in part. If Your gold account is over credited or wrongfully credited / debited, then OCL has right to reverse / cancel without notice or require cancellation / reversal of such transaction at its sole discretion and debit / credit the gold to / from Your gold account, as the case may be. OCL shall not be liable for any wrong transfer of Gold by You to another account (including but not limited to transfer to a different user / customer etc.) and the gold grams shall not be reversed to you in case of an erroneous transfer and / or in case the transferee has already transacted the Gold transferred.
19. 19. Upon One97 confirming the purchase, redemption, sale-back of Gold in his / her Gold account by Customer, the order / request of Customer to purchase / redemption / sale-back / transfer, as the case may be, shall be binding on the Customer and cannot be cancelled.
20. 20. The Customer shall inform immediately, in any case no later than [30] days of the transaction, of any irregularities or discrepancies that may exist in his/her gold account, failing which it shall be deemed that there is no error or discrepancies in the account. All records maintained by MMTC-PAMP, in electronic or documentary form of the instructions of the Customer and such other details (including, but not limited to payments made or received) pursuant to the Terms, shall as against the Customer, be deemed to be conclusive evidence of such instructions.
21. 21. The Customer understands and acknowledges that any purchase, redemption, sale-back or transfer from / to gold account will be on instructions received from the Customer, and the Customer will not violate any applicable laws or regulations for the time being in force in or outside India. The Customer shall be responsible for complying with applicable laws in respect of purchase, redemption, , sale-back to and from the gold account including but not limited to the Prevention of Money Laundering Act, 2002, the Prohibitions of Benami Property Transactions Act, 1998, Income Tax Act, 1961 etc including amendment thereof. Customer also agrees and undertakes that he /she will not open any account in the name of any minor. One97 or its partners shall not be liable in any manner in this regard.
22. 22. The Customer feedbacks pertaining to products shall be deemed to be non-confidential and non-compensatory in nature. One97 reserves the right, at its sole discretion to use such information for its internal purposes.
23. 23. In the event of termination / expiry of MMTC-PAMP's arrangement with One97 / Paytm or otherwise at any point of time, One97 may decide to migrate Your Gold account to an alternative platform and continue with Gold account on such alternative platform (as decided by One97). One97 shall also be entitled to notify the Customer for redemption of the products within the time lines as specified in the notice sent by MMTC-PAMP in this regard.
24. 24. These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The courts in New Delhi shall have exclusive jurisdiction in respect of any matters arising therefrom.
25. 25. In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavor to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.
26. 26. Waiver: Any failure or delay by One97 to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by One97 of that provision or right. The exercise of one or more of a One97's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to One97 under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of One97.
27. 27. Force Majeure: If performance under these Terms by One97 is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Platform, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of One97 and could not have been prevented by reasonable precautions then One97 shall in to be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by One97 of its obligations herein.
28. 28. Absence of relationship: You represent and warrant to One97 that You have sufficient experience and knowledge to make informed decisions to purchase/ redeem/ / sale-back Gold/Redeemable Products. You acknowledge that You are making all of Your own decisions in connection with purchases or redemption or sale-back and that You have not relied on any information made available by One97, and that One97 is not making any recommendation with respect to such purchases/redemption/sale-back/ of Gold/Redeemable Products. No relationship other than seller-purchase, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between You and One97.
29. 29. Electronic Order Risks: Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. You acknowledge that the order entry system is an electronic mechanical system and as such may be subject to failure beyond the control of One97. Therefore, One97 shall not be responsible for errors, negligence, inability to execute orders, delays in transmission, delivery or execution of order due to breakdown or failure of transmission or communication facilities, or to any other cause beyond One97's control or anticipation. You acknowledge that pricing or typographical errors may occur and that therefore, in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, One97 reserves the right, at our sole discretion, to refuse or cancel or reject any orders placed for the products. Furthermore, One97 reserves the right to deny refuse or cancel or reject any orders placed in case of market volatility and/ or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of product/Gold.
30. 30. Customer responsibility for taxes, tariffs and duties: You acknowledge that You are solely responsible for all taxes, tariffs and duties that may be incurred as a result of purchase/redemption/ of Gold/Redeemable Products. One97 will only collect taxes, tariffs and duties on transactions to the extent explicitly required by law. It is Your responsibility to be aware and properly address any taxes, tariffs and duties to which You may be subject by any local, state and/ or federal governments. If You have any questions about taxes, tariffs and duties, You should consult a tax or other professional about Your unique circumstances. One97 does not represent to provide advice or recommendations about Your specific taxes, tariffs and duties and any statements made by us are only for the purpose of raising issues for You to discuss with Your tax or other professional.
31. 31. Indemnification: Customer hereby agrees to indemnify and keep One97 indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses, directly or indirectly, whatsoever ('Losses') which One97 or its employees, agents, workers or representative may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of:
    • the usage of the Platform by the Customer;
    • by reason of One97's acting in good faith and taking or refusing to take or omitting to take action on the Customer's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Customer;
    • breach or noncompliance of the Terms and relating to the gold account; and/or
    • fraud or dishonesty relating to any transaction by the Customer.
    Without prejudice to the foregoing, Paytm shall be under no liability whatsoever to the Customer in respect of any loss or damage arising directly or indirectly out of:
    • Effecting transaction based on instructions received from Customers,
    • The instruction of a Customer to transfer Gold from his / her gold account to another gold account,
    • The exercise by One97's partners, including MMTC-PAMP, of its right to terminate / exercise the facility/services provided on the Platform,
    • Any injury to the credit, character and reputation of the Customer due to use of facility/ services on the Platform,
    • Any misstatement, misrepresentation, error or omission in any details disclosed by One97 if it receives any process, summons, order, injunction, execution distrait, levy lien, information or notice which One97 in good faith believes/ calls into question the Customer's ability, or the ability of someone purporting to be authorised by the Customer, to make the transfer, One97 may, at its option and without liability to the Customer or such other person, decline to allow the Customer to obtain any portion of his gold/ product, or may handover such gold/product over to an appropriate authority and take any other steps required by applicable law.
32. 32. Disclaimers and limits of liability: One97 does not make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, as to the performance of its Gold/Redeemable Products with respect to future prices or any return on investment. One97 and its partners, including MMTC-PAMP, will not be liable to any Customer (including but not limited to Transferee) for any Losses caused by or relating to transfer/deposit of Gold to gold account of any other Customer. One97 explicitly urges to all its Customers to inspect the package for any damage or tamper before receiving or signing for receipt. If You find any tampering, do not accept the parcel and return the same. One97 and its partners, including MMTC-PAMP, will not be liable for any loss or damage caused if the Customer accepts the parcel in spite of it being damaged or tampered. The duty to verify the parcel for any damages or tampering is of the Customer and if the Customer accepts the parcel and later comes to know of any damage or tampering, One97 and its partners, including MMTC-PAMP, shall not be liable for any loss or damage to Customer. If such loss is later reported and approved by logistics partner and Insurance Company, the limit of liability shall be restricted to the amount paid by the logistics partner for such loss or damage in transit as per their terms and conditions and the same shall be binding upon the Customer.
33. 33. You acknowledge that One97 will not be liable to You or any other person as a result of Your access or use of Gold/Redeemable Product for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract, or other theory of liability. In no event will One97 or any of its directors, employees total liability to You for all damages, losses, liabilities and causes of action under these Terms and the facility/ services provided by One97 collectively exceed total amount paid by You, if any, for access to that particular products or services. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
34. 34. You declare that You are an individual not having registration and neither required to take registration under Central Goods and Service Tax Act 2017, State Goods and Service Tax Act 2017, Integrated Goods and Service Tax Act 2017 and Union Territory Goods and Service Tax Act 2017.
35. 35. You declare that gold You are selling was previously owned by You for personal use.
36. 36. You declare that You are not an unregistered dealer of gold and silver or any other precious metal ornament or any related product.
37. 37. If found of any misrepresentation then You would be solely responsible for all types the tax, interest and penalty due to the government at any given point of time.
38. 38. If any dispute, controversy or claim arises under this Agreement or in relation to any Paytm Service or the Paytm Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, Paytm may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter the Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be New Delhi and the language of this arbitration shall be English. Either You or One97 may seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi necessary to protect the rights or the property belonging to You or One97 (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor One97 may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between You and One97. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.
39. 39. Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against One97 must be resolved by a court having jurisdiction in New Delhi, India. You agree to submit to the personal jurisdiction of the courts located within New Delhi, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

These Terms and Conditions ("Terms") govern the offer, sale, holding, redemption, and related activities involving 24 karat (995 fineness) gold ("Gold") provided by ZariVault (OPC) Private Limited ("ZariVault"), a company incorporated under the Companies Act, 2013, having its registered office at Shop No.-29, Blk-C-98, Sec-41, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301. These Terms constitute a legally binding agreement between ZariVault and the Customer ("You", "Your", or "User") accessing or transacting in Gold through the Paytm Platform, owned and operated by One97 Communications Limited ("OCL"). The digital as well as physical Gold corresponding to the orders placed by You on ZariVault using the Paytm Platform is sourced, refined, and vaulted by MMTC–PAMP India Private Limited ("MMTC–PAMP").

1. Purpose and Applicability

These Terms define the rights, obligations, and procedures applicable to all purchases, holdings, sales, redemptions, and deliveries of Gold made through the ZariVault interface hosted on the Paytm Platform. By registering for or transacting in Gold, You acknowledge having read, understood, and agreed to abide by these Terms, as may be amended or updated from time to time and published on the Paytm Platform.

2. Parties and Definitions

• (a) "ZariVault" means ZariVault (OPC) Private Limited, acting as the seller of Gold to Users via the Paytm Platform.
• (b) "MMTC–PAMP" means MMTC–PAMP India Private Limited, supplier and vaulting partner for physical Gold backing Users' digital holdings.
• (c) "OCL" or "Paytm Platform" means One97 Communications Limited, and web based platform or mobile application thereof, which provides the hosting and payment interface for Digital Gold for conducting transactions through ZariVault.
• (d) "User", "You / Your" or "Customer" means any individual adult resident of India, who may purchase, hold, redeem, or sell back Digital Gold through ZariVault using Paytm Platform.
• (e) "Digital Gold" means the metal gold held in digital form available for purchase, sale back and redemption through ZariVault using the Paytm Platform.
• (f) "Digital Gold Account" means the electronic record maintained by ZariVault as displayed on the Paytm Platform indicating the quantum of Digital Gold transacted and owned by the Customer.
• (g) "Redeemable Product" means physical coins or bars of Gold manufactured by MMTC–PAMP available for redemption by the Customer through ZariVault using Paytm Platform.
• (h) "Business Day" means any day on which banks in India are open for business, excluding Sundays and public holidays.
• (i) "Services" means transactions including but not limited to purchase, sale, redemption of Digital Gold made available to the Customers by ZariVault through the Paytm Platform.

3. Eligibility, Account Setup, and KYC

• (a) The Services are available only to individuals aged eighteen (18) years or above, competent to contract under Indian law, and resident in India.
• (b) You must register on the Paytm Platform, complete Know Your Customer (KYC) verification as prescribed under applicable law, and maintain an active account linked to a valid mobile number and bank account.
• (c) Users must ensure accuracy of all information provided. ZariVault and/or OCL shall not be responsible for losses arising from incorrect details or unauthorized use.
• (d) ZariVault and/or OCL may suspend or terminate Your access for non-compliance, suspected fraud, or breach of these Terms.

4. Nature and Scope of the Service

• (a) ZariVault acts as the agent/attorney of as well as direct seller of Digital Gold to the Customer procured from MMTC-PAMP. All transactions executed by the Customer for the Services are subject to live purchase / sell / redemption prices provided by MMTC-PAMP only as displayed on the Paytm Platform by ZariVault. Upon successful payment, ownership and title to the purchased quantity of Digital Gold immediately vests in the Customer. However, unless redeemed, corresponding quantity of physical Gold shall be moved to a vault owned or maintained by MMTC-PAMP for and on behalf of the Customer on instructions of ZariVault.
• (b) MMTC–PAMP provides sourcing, refining, storage, and vaulting of equivalent physical Gold of relevant fineness held in custody on behalf of Users.
• (c) OCL facilitates the hosting and execution of transactions made by the Customers through the Paytm Platform for Digital Gold. OCL is not a party to the sale or purchase of Digital Gold or responsible for the same in any manner.
• (d) The Services are for personal investment and purchase/sell purposes of Digital Gold by the Customer only. Commercial resale or speculative trading by the Customer is prohibited.

5. Purchase of Gold

• (a) You can purchase Digital Gold (24k of 995 fineness) for any amount not less than the minimum value and at the live price displayed on the Paytm Platform through ZariVault only.
• (b) The live price reflects the current market rate determined by ZariVault and MMTC–PAMP based on prevailing bullion rates and applicable duties.
• (c) Once the payment is made by the Customer, the transaction becomes final after receipt of confirmation in this regard from MMTC-PAMP, and fractional grams of Gold (up to 0.0001 gram precision) are credited and displayed as balance in Your Digital Gold Account.
• (d) The purchase receipt and details will be available in the Customer's transaction history on the Paytm Platform.
• (e) Minimum Purchase Value of Gold is Rs. 10 only.

6. Ownership, Title, and Custody

• (a) Upon confirmation of a transaction, the Customer obtains ownership of the quantity of Digital Gold purchased, which is stored in custody with MMTC–PAMP on behalf of ZariVault.
• (b) ZariVault through MMTC-PAMP shall ensure that corresponding physical Gold is maintained at all times in a secure, insured, and audited vault.

7. Sale-back and Redemption

• 1. Customers may sell back part or all of their Digital Gold holdings to MMTC-PAMP through ZariVault at the live sell price displayed on the Paytm Platform. Upon sale-back or redemption, corresponding quantity of Digital Gold shall be removed and reduced from the vault maintained by MMTC-PAMP.
• 2. Sale proceeds will be transferred to the Customer's registered bank account within one (1) Business Day.
• 3. Customers may redeem Gold into physical coins or bars by placing a redemption request to ZariVault through the Paytm Platform. Redemption shall be processed by ZariVault through MMTC–PAMP and delivered to the Customer's registered address.
• 4. Applicable making, delivery, Purity Upgradation amount and other charges, as applicable, shall be payable by the Customer at the time of redemption.
• 5. Delivery timelines may vary depending on the delivery location and logistics partner.
• 6. Minimum Sell value of Gold is Rs.5 only.
• 7. Physical Redemption of Gold & Purity Upgradation:
  • a. You will have the option of redeeming and asking for physical delivery of the full or part of the accumulated gold holding, in the form of redeemable products that are featured in MMTC-PAMP's redemption catalogue displayed on the Paytm Platform through ZariVault. You acknowledge and agree that upon exercising the option for physical redemption of Digital Gold owned, the gold delivered shall be exclusively in the form of 24 K gold of 999.9 fineness, in accordance with the applicable standards.
  • b. The gold held in Your Digital Gold Account is maintained at a purity of 999.5 fineness. In the event You opt for physical redemption of Your Gold, You may be required to pay an additional amount ("Purity Upgradation Amount") to account for the difference in purity between the Digital Gold in your Digital Gold Account and the Redeemable Product delivered to You. The Purity Upgradation Amount will be calculated based on the prevailing market rate at the time You place a redemption request. The applicable amount will be communicated to You in advance, and Your explicit confirmation will be required before the physical redemption request is processed.
  • c. ZariVault reserves the right to revise the methodology for calculating the Purity Upgradation Amount from time to time, in accordance with applicable laws, regulations, and market practices. Any such changes will be communicated to You through OCL's official channels or the Paytm platform.
  • d. If you do not accept or pay the applicable Purity Upgradation Amount, Your physical redemption request may be cancelled or not processed, without any liability on ZariVault or OCL.

8. Pricing, Payment, and Charges

• (a) All prices for buying or selling Digital Gold are dynamic and fluctuate due to factors pertaining to international bullion markets.
• (b) Payments may be made using approved methods as available on the Paytm Platform.
• (c) ZariVault reserves the right to levy reasonable service, convenience, or transaction fees as disclosed on the Paytm Platform.
• (d) Taxes including GST shall apply as per prevailing law.

9. Risk Disclosure and Disclaimers

• (a) Investment in Digital Gold is subject to price fluctuation risks, inherent to global and domestic bullion markets. Past performance is not indicative of any future returns or profit / loss to the Customers. The Customers acknowledge that Digital Gold prices may change at any time, and You bear full responsibility for investment decisions in regard to the same.
• (b) OCL and/or ZariVault shall not be liable for losses arising from market volatility or regulatory changes affecting Digital Gold operations. ZariVault and OCL shall not be responsible for the returns, losses, appreciations, depreciation, etc. expected or arising from purchase, sale-back, redemption of Digital Gold by the Customers through ZariVault using Paytm Platform in any manner whatsoever.
• (c) OCL and/or ZariVault do not provide investment advice or guarantees regarding any profits or appreciation in Gold value.
• (d) Digital Gold is not regulated by SEBI or RBI as a financial product. Purchase and sale of physical Gold in digital form by the User is as per personal discretion and risk assessment only.

10. Returns, Refunds, and Replacement

• (a) Once Digital Gold is purchased, sold back or redeemed, transactions are non-cancellable and non-refundable.
• (b) In case of defective or damaged Redeemable Products, You may request a replacement with MMTC-PAMP within seven (7) days of delivery.
• (c) All returns are subject to verification by MMTC–PAMP, and replacements shall be processed at its discretion.
• (d) Refunds, where applicable, shall be credited to the Customer's original payment method only.
• (e) In case of an approved refund, appropriate amount of Digital Gold shall be credited to the Customer's Digital Gold Account held with ZariVault.

11. Taxes and Legal Compliance

• (a) All transactions are subject to Goods and Services Tax (GST) and any other statutory levies.
• (b) Users are responsible for disclosing gains or income from sale or redemption of Gold in accordance with the Income Tax Act, 1961.
• (c) OCL and ZariVault complies with the applicable laws and may report transactions as required by authorities in compliance with applicable laws.
• (d) Customers shall not use the Paytm Platform in violation of any applicable law.

12. Data Protection and Privacy

• (a) Personal and transactional data collected from Customers shall be used solely for facilitating transactions and ensuring compliance.
• (b) Customer data may be shared by ZariVault with MMTC–PAMP and OCL strictly on a need-to-know basis.
• (c) ZariVault and/or OCL implements reasonable security measures to protect data from unauthorized access, in accordance with the Information Technology Act, 2000 or any other applicable law as amended from time to time.

13. Representations and Warranties

• (a) You represent that You are transacting on Your own behalf and that funds used for purchases are from legitimate sources only.
• (b) ZariVault shall ensure that Digital Gold offered to the Customers meets purity and quality standards as certified by MMTC–PAMP.
• (c) You hereby expressly agree that all Gold purchased by You from ZariVault through the Paytm Platform that was sourced from MMTC-PAMP and held in Your Digital Gold Account, shall now be managed by ZariVault as your agent / attorney / representative, etc. for placement and execution of all orders / directions pertaining to buy/purchase, sell / sale back, redemption as well as generation and issuance of invoice(s) of Gold from Your Digital Gold Account through the Platform only. Such appointment and authorization of ZariVault by You shall be irrevocable and unalienable.

14. Limitation of Liability and Indemnity

• (a) ZariVault and/or OCL shall not be liable for indirect, incidental, or consequential losses arising to Customers from using of the Paytm Platform for availing Services related to Digital Gold.
• (b) Customers agree to indemnify, defend and hold harmless ZariVault, MMTC–PAMP, and OCL against any claims, damages, or liabilities arising from breach of these Terms or misuse of the Services by the Customer.

15. Force Majeure

ZariVault and/or OCL shall not be liable for delays or failure to perform due to events beyond its control including natural disasters, network failures, strikes, war, or government restrictions.

16. Termination and Account Closure

• (a) ZariVault and/or OCL may suspend or terminate Your access to Your Digital Gold Account for violation of these Terms or other legal requirements.
• (b) Upon termination of Your access, You may sell back or redeem any remaining Digital Gold balance subject to applicable deductions.
• (c) Dormant Digital Gold Accounts may attract penalty(ies) levied by ZariVault and be closed after reasonable notice followed by settlement of balances.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.

18. Customer Grievance Redressal Mechanism

• (a) ZariVault maintains a three-tier grievance redressal mechanism:
  • (i) Tier 1 – Customer Support: Users may raise issues via email to [email protected] or through the Paytm helpdesk. Complaints are acknowledged within 48 hours.
  • (ii) Tier 2 – Grievance Officer: If unresolved within 15 working days, Users may escalate to [email protected].
  • (iii) Tier 3 – Nodal Officer: Escalations beyond 30 days may be addressed in writing to the Nodal Officer, ZariVault (OPC) Private Limited, at its registered office.
• (b) All complaints shall be handled in compliance with RBI and MeitY guidelines.

19. Miscellaneous

• (a) These Terms constitute the entire understanding and agreement between ZariVault and the Customer.
• (b) If any provision is found invalid, remaining provisions shall continue in effect.
• (c) ZariVault may amend these Terms periodically. Continued use of the Services by You constitutes acceptance of such changes.
• (d) Notices may be sent to You via email or posted on the Paytm Platform.

By continuing to access or use the Paytm Platform for transacting in Digital Gold brought to You by ZariVault through MMTC-PAMP, You acknowledge that You have read, understood, and undertake to be bound by these Terms and Conditions.

These "terms" and "Conditions of Use" ("Terms") constitute an electronic record within the meaning of the applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Terms shall be in addition to and not in derogation to any other terms as stipulated from time to time. By transacting on the Platform, you are agreeing to and accept these Terms and Conditions.

1. In these Terms, references to "you", "your" or "Customer" shall mean the counterparty who transacts using the Partner Platform, being a natural person, buying Silver from MMTC-PAMP, redeeming Silver in the form of Redeemable products sold by MMTC-PAMP, transfer by Customer(s) to other Customer(s), selling back Silver to MMTC-PAMP "Partner Platform" shall mean, and include, the platforms (website, mobile apps, others) owned and operated MMTC-PAMP ("Partner"), that the Customer accesses for the transactions, including all contents, services and technology offered through the Partner Platform. "Service Providers" mean independent third-party service providers. References to the "Seller", "MMTC-PAMP", "we", "us" and "our" shall mean MMTC-PAMP India Private Limited, the entity that will sell Silver. "Transfer" refers to a facility to transfer / Silver from Silver account of one Customer to Silver account of another Customer(s). "Redeemable Product" means silver coins and silver bars.

2. Capacity to enter into these Terms. The Customer represents and warrants that:

a. the Customer is of legal age and is under no legal disability or incapacity as per applicable laws, to enter into, these Terms and the transactions contemplated by it, and perform its obligations; and

b. the Customer is not insolvent.

3. The Customer represents and warrants that these Terms constitute a legal, valid and binding obligation of the Customer and that all orders to be placed and transactions to be conducted under these Terms are lawful;

4. In executing and giving effect to these Terms, the Customer does not and will not infringe any provision of any other document or agreement to which the Customer is a party, nor any law or judgment / order binding upon it;

5. MMTC–PAMP collectively, reserves the right to change these Terms at any time. Such changes will be effective when posted on the Partner Platform and shall be deemed to be notified to the Customer accordingly. You waive any right to receive specific notice of each such change. Notwithstanding anything contrary, Customer shall be responsible for regularly reviewing the Terms, including amendments thereto as may be posted on the Partner Platform and shall be deemed to have accepted the amended Terms by continuing the use of Partner Platform.

6. MMTC-PAMP shall be entitled to collect, store, use and share relevant information and documents provided by the Customer on the Partner Platform for KYC purposes and; other purposes as permissible under applicable laws, however, in case of usage of information for other purposes, MMTC-PAMP shall intimate the same to the Customer about such usage of their data provided on the Partner Platform. Further, as and when required by MMTC-PAMP the Customer will be required to provide additional documents for fulfilling the KYC requirements. You authorize MMTC-PAMP to make such enquiries as it may feel necessary to satisfy itself about the validity of your identity. You undertake to update us in case of change of your existing information including but not limited to your address, phone number, mobile number, email ID etc. or verification documents provided by you.

7. We reserve the right to deactivate your Silver account, in the event you fail to provide KYC documents / information to MMTC-PAMP / Partner within required timelines. The / Silver account may be activated only upon submission of relevant documents. The Customer shall ensure that all information supplied to MMTC-PAMP / Partner by the Customer is, or at the time it is supplied will be, accurate in all material respects and the Customer will not omit or withhold any information which would make such information inaccurate in any material respect. You shall be responsible for the correctness of information provided by you to MMTC-PAMP / Partner from time to time. MMTC-PAMP/Partner will not be responsible for the incorrectness of KYC documents / information provided by you. If at any time MMTC-PAMP finds that the KYC documents are incorrect or authenticity of such KYC is doubtful, MMTC-PAMP may, at its sole option, deactivate or close your Silver account. If you have reasons to believe that there is an error in the information furnished to MMTC-PAMP / Partner, you shall immediately advise MMTC-PAMP and Partner in writing and forthwith provide correct / updated information. The Customer authorizes MMTC-PAMP to pass on / deliver all such information and documents to any third person.

8. MMTC-PAMP reserve the right to indefinitely suspend or terminate or block access to any Silver account on the Partner Platform, with or without notice to you, in the event the KYC documents / information are found to be incorrect or authenticity of the documents / information is found to be doubtful. You hereby undertake to indemnify and keep indemnified MMTC-PAMP/Partner against any and all losses, claims, liabilities, costs etc. which arise out of or relating to your failure to identify yourself and validate your account promptly and / or due to incorrect KYC documents / information.

9. You can offer to buy Silver worth Rs. 20.00 (Rupee One Only) and above incremental value thereof at the live purchase price o Silver of 999.9 purity displayed on the Partner Platform. Where errors have occurred in the pricing of transactions displayed by Partner-on-Partner Platform to the Customer, MMTC-PAMP, reserves the right to not be bound by such a quote or transaction. Due to delayed transmission between the Customer and Partner, the price offered on Partner Platform may have changed before an order from the Customer is received by Partner. MMTC-PAMP reserves the right to cancel or reverse the transaction whether before or after transaction confirmation. MMTC-PAMP further reserves the right to credit / debit Silver balance in your Silver account on account of cancellation or reversal of any transaction(s).

10. Payment will be accepted only through payment options made available on the MMTC-PAMP Payment Gateway. At the time of purchase / redemption / sale-back / Transfer of Silver , the relevant taxes will be chargeable as applicable as per the Government regulations. MMTC-PAMP will not be responsible for any wrong / erroneous credit / debit from Customer's bank account / wallet and / or services provided by the payment solution engaged in case of misinformation or wrong information from Partner. Partner will not be responsible for any wrong / erroneous credit / debit from Customer's bank account / wallet and / or services provided by the payment solution engaged in case of misinformation or wrong information from the Customer. Before making any offer for purchase of Silver, you understand and acknowledge that Issuance of Invoice at the time of Purchase of Silver, only records making of an offer by you for purchase of the quantity of Silver stated therein and does not create any right, title or interest in the quantity of the Silver stated therein and/or against MMTC-PAMP. The right, title and interest in the quantity Silver stated in the invoice will only accrue upon acceptance of such offer by MMTC-PAMP and upon actual receipt of sale consideration by MMTC-PAMP.

11. At the time of redemption, the Customer can select redeemable product for redemption from catalogue of redeemable products. These redeemable products will be hosted on the Partner Platform. The list of redeemable products may be altered, changed and amended by MMTC-PAMP from time to time at its sole discretion.

12. At the time of redemption in physical deliverable product form, the Customer will pay additional manufacturing and delivery charges and applicable taxes on the same. The redeemable product selected from the catalogue for delivery shall be subject to availability of stock with the MMTC-PAMP. MMTC-PAMP shall be responsible for the delivery of the product(s) to the Customer and the Partner shall not be liable for the same in any manner whatsoever.

13. For each confirmed purchase of Silver by the Customer, MMTC-PAMP will be the custodian of the Silver, till such Silver is lying in your Silver account subject to terms herein. The Silver purchased by you will be allocated and stored in a highly advanced and secured vault of MMTC-PAMP, with full insurance cover.

14. The Customer will have the option of redeeming and asking for physical delivery of the full or part of the accumulated Silver holding, in the form of redeemable products starting from 1 (One) gm and above. The residual fractional Silver remaining, upon redemption by you of the entire Silver holding, can be sold back by you to us at the live sell-back price of Silver of 999.9 purity and the corresponding amount against the residual fractional Silver sold by you will be credited to your designated bank account.

15. Once the redemption has been initiated by you and payment received then your Silver grams will be debited accordingly from your Silver account.

16. MMTC-PAMP may also, from time to time in future, offer / permit the Customer to sell-back its Silver to MMTC-PAMP at prevailing live sell-back price of / Silver of 999.9 purity, during the offer period as may be announced / permitted by MMTC-PAMP. The money against the Silver sold by a Customer would be credited to the Customer's bank account as per the details provided by the Customer.

17. Live purchase price of Silver will be displayed on the Partner Platform and is subject to change from time to time. At the time you make request for redemption / sell-back, the value of Silver / quantity of Silver to be redeemed / sold back will be displayed based on live sell-back price of Silver. The live purchase price of Silver and live sell-back price of Silver may vary and also may be different from that available in the open market and / or in any other retail outlet. Your offer may be rejected due to any issue with the transaction and money paid by you, if any, will be refunded. In such an event if you still wish to offer to purchase Silver or sell-back residual fractional Silver, you may make another offer at the changed price. MMTC-PAMP and Partner disclaims any and all claims and / or liabilities arising from such non-acceptance of offer or revision in prices.

18. While availing any of the payment method(s) available on the Partner Platform, MMTC-PAMP and the Partner will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the Customer due to:

a. Lack of authorization for any transaction(s);

b. Exceeding the preset limit prescribed by MMTC-PAMP;

c. Illegitimacy of the payment methods (credit / debit card frauds etc.) being used by a Customer;

d. Temporary discontinuation of invitation to offer or offer to sell back;

e. Any unauthorized, inaccurate or fraudulent transactions and / or for any chargeback transactions; and / or,

f. Decline of transaction for any reason(s) whatsoever.

19. MMTC-PAMP may, at its discretion, prescribe maximum individual / cumulative limits for Customer(s) to accumulate Silver, purchase Silver, redemption of Customer redeemable Silver, Transfer or sell back of / Silver time to time and reserves the right to refuse to accept order exceeding such limit.

20. MMTC-PAMP may, at its discretion, close down, suspend and / or migrate the Silver account of Customer(s), if (a) the Custody Period has expired; and / or (b) (c) any other reason(s) as may be determined by MMTC-PAMP. In such event(s) the Customer can redeem the Silver accumulated by him/her in his/her Silver account, and take delivery of the redeemable products and sell back to MMTC-PAMP the residual fractional Silver lying in his / her Silver account at the live sell-back price of Silver. Further, if the open sale back window is made available by MMTC-PAMP, then the Customer may sell back the product in his/her Silver account in whole or in part. The redemption and sell back by the Customer shall be as per terms prescribed by MMTC-PAMP's in the notice given for exercising the right to close, under this clause. For the purpose of this clause, 'Custody Period' shall mean a period of 5 years from the date of last purchase / receipt of Silver in the Silver account of the Customer. We will notify you well in advance, once your free Custody Period is about to end. The storage (custody) shall be without charge during the Custody Period. However, after the expiry of the Custody Period, and provided the Customer(s) fails, neglects or chooses not to redeem and / or sell-back, as applicable, their Silver holdings within the time prescribed, then MMTC-PAMP will be entitled to levy on Customer(s), custody charges on an annual basis at the rate of 0.5% (zero-point five percent) of the average value of the Silver balance of the Customer held in the custody of MMTC-PAMP for a given year or INR 10 (Indian Rupees Ten), whichever is higher. Relevant taxes will also be chargeable on the custody charges as applicable as per the Government regulations. The custody charges will be deducted from the Silver balance of the Customer as per frequency determined by MMTC-PAMP. In the event that MMTC-PAMP does not exercise its' discretion to close down Silver account of Customer(s) in terms of this clause, Customer(s) can continue their Silver account by paying the custody charges as provided above.

21. The Customer will not be entitled to make an offer for delivery if the zip code of delivery address is outside serviceable areas. At time of redemption the Customer will be required to provide full delivery address. In the event the Customer(s) chooses the delivery address outside the serviceable areas or if the delivery address subsequently becomes unserviceable, then on being notified, Customer may sale-back the Silver during the open sale back window as per Terms herein;

22. All redeemable products selected for delivery by Customer for redemption, shall be delivered within India as per instructions of the Customer through our logistics partners. All deliveries where applicable shall be made on a best-efforts basis, and while MMTC-PAMP will endeavour to deliver the products on the dates intimated, MMTC-PAMP disclaims any claims or liabilities arising from any delay in this regard. The Partner shall not be involved in the delivery of the product to the Customer and shall not be held accountable for it in any manner whatsoever.

23. Delivery by the logistics partners designated by MMTC-PAMP from time to time shall be completed only after verification through an OTP (One-Time Password) sent to the registered mobile number or such other verification / authentication system that may be adopted by MMTC-PAMP from time to time for delivery of Silver. In case the Customer wishes to change the mobile number or address provided, a formal request shall be raised for the same via Partner Platform. The logistics partner of MMTC-PAMP will make a maximum of three attempts to deliver your order. After three attempts Silver coin will be delivered back to MMTC-PAMP and Customer will need to put the fresh request for the redemption.

24. In case Customer doesn't get the delivery due to any reasons attributed to MMTC-PAMP or its delivery partner then the Customer will get the refund of making and delivery charges.

25. In case delivery doesn't happen due to unavailability of the Customer or any other reason attributed to the Customer then, MMTC-PAMP shall not be liable for refund of making and delivery charges.

26. Any Customer disputes, grievances, complaints, queries or issues with respect to the transaction including with respect to the quality and merchantability, shall be directed to the Partner by the Customer and will be subject to the Terms herein and addressed as per the grievance redressal policies.

27. MMTC-PAMP shall not be liable to directly entertain any such disputes, grievances, complaints, queries or issues.

28. MMTC-PAMP and Partner Platform shall not be liable / responsible, in any manner whatsoever, for any loss / liability arising out of or relating to any technical failure / issue in Partner Platform and / or acts / omission. MMTC-PAMP shall not be liable / responsible, in any manner whatsoever, for any loss / liability arising out of or relating to any technical failure /and / or acts / omission attributable to Partner and/or Retailers, agents, employees, subcontractors, distributors etc appointed/engaged by the Partner.

29. Notwithstanding anything contrary contained herein, the Customer acknowledges that from time to time, and for any reason, the service, the interface and API work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical , typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, (ii) other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure event, government / regulatory actions, orders, notifications etc. and / or and acts and omissions of third parties etc. affecting or impacting the service, the interface or the API work, its information and data, or such communications. Customer acknowledges and agrees that MMTC PAMP and the Partner are not responsible or liable whatsoever for delays, failures, or other loss due to, caused by or resulting from any such problems, in whole or in part. If your Silver account is over credited or wrongfully credited / debited, then MMTC PAMP has right to reverse / cancel without notice or require cancellation / reversal of such transaction at its sole discretion and debit / credit the Silver account, as the case may be.

30. Upon MMTC-PAMP confirming the purchase, redemption, sale-back of / Silver in his / her Silver account by Customer, the order / request of Customer to purchase / redemption / sale-back / Transfer of Silver, as the case may be, shall be binding on the Customer and cannot be cancelled.

31. The Customer shall inform immediately, in any case no later than 30 days of the transaction, of any irregularities or discrepancies that may exist in his / her Silver account, failing which it shall be deemed that there is no error or discrepancies in the account. All records maintained by MMTC-PAMP / Partner, in electronic or documentary form of the instructions of the Customer and such other details (including, but not limited to payments made or received) pursuant to the Terms, shall as against the Customer, be deemed to be conclusive evidence of such instructions.

32. The Customer understands and acknowledges that any purchase, suspension of sale of products, redemption, Transfer or sale-back from / to Silver / Silver account / Transfer of Silver will be on instructions received by the Customer, and the Customer will not violate any applicable laws or regulations for the time being in force in or outside India. The Customer shall be solely responsible for complying with applicable laws in respect of purchase, suspension of sale of products, redemption, Transfer or sale-back to and from the Silver / Silver account, Transfer of Silver including but not limited to the Prevention of Money Laundering Act, 2002, the Prohibitions of Benami Property Transactions Act, 1998, Income Tax Act, 1961 etc. including amendment thereof. Customer also agrees and undertakes that he / she will not open any account in the name of any minor. MMTC-PAMP will not be liable in any manner in this regard.

33. The Customer feedbacks pertaining to products shall be deemed to be non-confidential and non-compensatory in nature. MMTC-PAMP reserves the right, at its sole discretion to use such information and such use shall be entirely unrestricted. The Customer hereby irrevocably authorizes MMTC-PAMP to disclose, exchange, share or part with all the information relating to the Customer's details and payment history information and undertakes not to hold MMTC-PAMP and / or its affiliates and other group companies and their agents liable for use of the aforesaid information. Partner shall not be held accountable for the actions undertaken by MMTC-PAMP regarding the usage of information provided by the Customer.

34. In the event of termination / expiry of MMTC-PAMP's arrangement with Partner, the Customer will be notified and the Customer will have the option to either: (i) continue with its Silver / Silver account with MMTC PAMP; or (ii) discontinue with its Silver / Silver account with MMTC-PAMP. If Customer chooses to continue with the Silver account of the Customer, their Silver account will be migrated in the manner notified by MMTC-PAMP to the Customer and Customer agrees to provide such support and information as may be required for the purpose of transition / migration. If Customer chooses to discontinue with the Silver account of the Customer, then the Customer shall have the option to redeem the entire product in his Silver account and take delivery of redeemable product and sell-back residual fractional Silver at the live sell-back price of Silver. In case of open sale back window, may sell-back the entire product in his/her Silver account, at the then prevailing live sell-back price of Silver. In addition, MMTC-PAMP may notify the Customer on other available similar options / plans on the Partner Platform, and the Customer, may choose to avail of any of such options provided by MMTC-PAMP by following simple steps notified in that regard. If the Customer fails to redeem the product in the Silver account within the prescribed time, MMTC-PAMP will be entitled to charge custody charges as per clause 20 of these Terms. MMTC-PAMP and Partner will not be liable for any loss, claim, demand, liability etc. arising on account of termination / expiry of MMTC-PAMP's arrangement with Partner.

35. MMTC-PAMP will not, at any time, and under any obligation, be required to transfer physical / Silver of Customers in its custody to any other person / platform.

36. These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The courts in New Delhi shall have exclusive jurisdiction in respect of any matters arising therefrom.

37. In the event any dispute arises out of or in connection with the Terms herein vis-à-vis the Customer, including the validity hereof, the parties hereto shall endeavour to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.

38. Data Privacy: The MMTC-PAMP Privacy Policy, as available on the website [www.mmtcpamp.com/privacy-policy] may be amended, supplemented and / or substituted from time to time, and shall apply to all personal data and / or sensitive personal data or information that you provide to MMTC-PAMP or that MMTC-PAMP has obtained from any other sources or that arises from your relationship with MMTC-PAMP. You hereby consent to MMTC-PAMP's collection, transfer, storage, use, disclosure and processing of your personal data and / or sensitive personal data or information in accordance with these Terms and the Agreement. Any information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force. You warrant that the personal data and / or sensitive personal data or information that you provide to MMTC-PAMP is true, accurate and complete. Any consent you give in relation to personal data and / or sensitive personal data or information, shall survive your death, incapacity, bankruptcy or insolvency, as the case may be.

39. Phishing: In the event that you receive an email falsely claiming to be from MMTC-PAMP or another group entity, or requesting personal data and / or sensitive personal data or information ("Phishing"), you agree that you will not provide any information or data in response and you will contact Partner's Customer Service team without delay. MMTC-PAMP agrees that it will never ask you to provide your password over email or telephone. Should you receive an email or telephone call which you suspect is Phishing or you are unsure about, you agree that you will report the phishing email or spoof site without delay in order to protect yourself and fellow Customers. You understand that you should not click any links from unusual emails or download any attachments in order to access your Silver Account.

40. Fraudulent Activity: If MMTC-PAMP suspects that fraudulent activity has taken place within your Silver / Silver account, in order to protect you, you understand that we may temporarily freeze your Silver / Silver account to prevent any further or continuing unauthorized activity.

41. Usage and Proprietary Rights: You agree that any information or data relating to MMTC-PAMP and/or the Partner, which is being processed or created in connection with the content or operation of the Platform and/or transactionis confidential and proprietary to MMTC-PAMP and/or Partner, and that you will refrain from disclosing such information to any third party except where required by Applicable Law.

42. Customer representations and warranties:

a. The Customer is bound by the applicable laws, applicable operating rules, customs, usages and practices.

b. the Customer is not insolvent,

c. MMTC-PAMP relies on representations and warranties made by the Customer. These representations and warranties and those contained elsewhere in these Terms, survive the entering into of these Terms The Customer warrants and agrees that any person who is in possession of any password is authorized by the Customer, and the Customer acknowledges that they will be responsible for any actions on their account associated with the use of its password. The Customer agrees to notify MMTC-PAMP immediately should the Customer become aware of any unauthorized use, loss or theft of the Customer's, username, password or account numbers; or inaccurate information with respect to the content of statements including, cash balances, open positions or transaction history.

43. Risk Disclosures: The Customer represents and warrants to MMTC-PAMP that:

a. they have received, read, understood and accepted the risk disclosures provided herein in relation to the products contained herein;

b. the Customer has read these Terms and understands that, UNLESS SPECIFICALLY AGREED WITH MMTC-PAMP AND UNLESS A STATEMENT OF ADVICE HAS BEEN PROVIDED, MMTC-PAMP has only provided general advice, and the Customer has considered its objectives and financial situation and has obtained appropriate independent advice prior to entering into these Terms The Customer further acknowledges that the Partner Platform is merely a technical platform facilitating the transaction as contemplated herein, and nothing contained herein or on the Partner Platform shall be considered as an advice or recommendation of any kind. Partner shall not be liable for any loss or damage caused to the Customer in this regard.

44. Customer acknowledgements: The Customer acknowledges to MMTC-PAMP that:

a. He / she will not receive interest or other earnings on the / Silver held in the Silver / Silver account. The use of the Platform and any services of MMTC-PAMP does not constitute a trading of, or an exchange in, securities, investment contracts, or any document, instrument, or writing commonly known as a "security", at law or otherwise;

b. Anything MMTC-PAMP is permitted to do in accordance with these Terms may be done in its absolute discretion, and any opinion or view required to be formed by MMTC-PAMP may be formed in its absolute discretion;

c. The Customer's failure to observe any of the undertakings or representations may result in civil or criminal liability, as well as termination of the use of the MMTC-PAMP services;

d. The Customer is responsible for maintaining adequate security and control of passwords and any other codes that you use to access the services of MMTC-PAMP The Customer agrees to accept full responsibility for the use of the Partner Platform, for any orders transmitted through the Partner Platform and for all communications and the accuracy of all information sent via the Partner Platform using the Customer's name, password or any other personal identification means implemented to identify the Customer. MMTC-PAMP will not be responsible for any loss or claim arising out of our relying on instructions provided to us using your Password.

e. You agree to exercise safe security practices when accessing and conducting electronic transactions. This includes signing out and closing any online electronic transaction services once all transactions have been completed regardless of your method of accessing the Partner Platform.

f. You understand and acknowledge that Issuance of Invoice at the time of Purchase of / Silver, only records making of an offer by you for purchase of the quantity of / Silver stated therein and does not create any right, title or interest in the quantity of the Silver stated therein and/or against MMTC-PAMP. The right, title and interest in the quantity of / Silver stated in the invoice will only accrue upon acceptance of such offer by MMTC-PAMP and upon actual receipt of sale consideration by MMTC-PAMP.

g. You understand and acknowledge that MMTC-PAMP has NOT given any right or authority to either PARTNER or any of its Retailers, agents, employees, subcontractors, distributors etc. to make any representation or assurance to you on behalf of MMTC-PAMP or any other authority to act as an agent of MMTC-PAMP. MMTC-PAMP is separate and independent entity from PARTNER and has no relationship of any nature whatsoever with the Retailers, agents, employees, subcontractors, distributors etc appointed/engaged by the PARTNER.

45. Restricted Activities: You agree that you will not:

a. Breach this Agreement or any other agreement or policy that you have agreed to with MMTC-PAMP;

b. Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protection, unfair competition, anti-discrimination, anti-bribery and anti-corruption, or false or misleading advertising);

c. Act in a manner that is defamatory, trade libelous, threatening, or harassing;

d. Provide false, inaccurate, or misleading information;

e. Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;

f. Conduct your business or use the MMTC-PAMP services in a manner that results in, or may result in, complaints, disputes, claims, reversals, chargebacks, fees, penalties, and other liability to Partner, other users, third parties, or you;

g. Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; facilitate any viruses, Trojan horses, worms, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or information; use an anonymizing proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our Website without our prior written permission; or use any device, software, or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with the Platform or the MMTC-PAMP services;

46. Waiver: Any failure or delay by MMTC-PAMP and/or Partner to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by MMTC-PAMP and/or Partner of that provision or right. The exercise of one or more of MMTC-PAMP's and/or Partner's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to MMTC-PAMP or Partner under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of MMTC-PAMP or Partner, as applicable.

47. Force Majeure: If performance under these Terms by MMTC-PAMP and/or Partner is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Partner Platform, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the MMTC-PAMP and/or Partner and could not have been prevented by reasonable precautions then MMTC-PAMP and/or Partner shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the MMTC-PAMP and/or Partner of its obligations herein.

48. Absence of relationship: You represent and warrant to MMTC-PAMP and/or Partner that you have sufficient experience and knowledge to make informed decisions to purchase / redeem / sale-back Silver / redeemable products / Transfer of Silver You acknowledge that you are making all of your own decisions in connection with purchases or redemption or sale-back and that you have not relied on any information made available by MMTC-PAMP, and that MMTC-PAMP and/or Partner is not making any recommendation with respect to such purchases / redemption /sale-back of Silver / redeemable products / Transfer of / Silver. No relationship other than seller-purchaser, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between you and MMTC-PAMP and/orPartner. No relationship other than service provider- service recipient including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between you and Partner.

49. Electronic Order Risks: Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet Service Providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. You acknowledge that the order entry system is an electronic mechanical system and as such may be subject to failure beyond the control of MMTC-PAMP and/or Partner. Therefore, MMTC-PAMP and/or Partner shall not be responsible for errors, negligence, inability to execute orders, delays in transmission, delivery or execution of order due to breakdown or failure of transmission or communication facilities, or to any other cause beyond MMTC-PAMP's and/or Partner's control or anticipation. You acknowledge that pricing or typographical errors may occur and that therefore, in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, MMTC-PAMP reserves the right, at our sole discretion, to refuse or cancel or reject any orders placed for the products. Furthermore, MMTC-PAMP reserves the right to deny refuse or cancel or reject any orders placed in case of market volatility and / or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of product / Silver.

50. Customer responsibility for taxes, tariffs and duties: You acknowledge that you are solely responsible for all taxes, tariffs and duties that may be incurred as a result of purchase / redemption of Silver / redeemable products. MMTC-PAMP will only collect taxes, tariffs and duties on transactions to the extent explicitly required by law. It is your responsibility to be aware and properly address any taxes, tariffs and duties to which you may be subject by any local, state and / or federal governments. If you have any questions about taxes, tariffs and duties, you should consult a tax or other professional about your unique circumstances. MMTC-PAMP does not represent to provide advice or recommendations about your specific taxes, tariffs and duties and any statements made by us are only for the purpose of raising issues for you to discuss with your tax or other professional.

51. Indemnification: Customer hereby agrees to indemnify and keep MMTC-PAMP and/or Partner indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses, directly or indirectly, whatsoever ('Losses') which MMTC-PAMP and/or Partner or its respective employees, agents, workers or representative may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of: (i) the usage of the Partner Platform by the Customer; (ii) by reason of MMTC-PAMP 's acting in good faith and taking or refusing to take or omitting to take action on the Customer's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Customer; (iii) breach or noncompliance of the Terms and relating to the Silver / Silver account; and / or (iv) fraud or dishonesty relating to any transaction by the Customer. Without prejudice to the foregoing, MMTC-PAMP and Partner shall be under no liability whatsoever to the Customer in respect of any loss or damage arising directly or indirectly out of:

a) Effecting transaction based on instructions received from Customers;

b) The instruction of a customer to Transfer Silver from his / her Silver / Silver account to another Silver account;

c) The exercise by MMTC-PAMP of its right to terminate / exercise the facility / services provided on the Partner Platform;

d) Any injury to the credit, character and reputation of the Customer due to use of facility / services on the Partner Platform;

e) Any misstatement, misrepresentation, error or omission in any details disclosed by MMTC-PAMP if receives any process, summons, order, injunction, execution distrait, levy lien, information or notice which MMTC-PAMP in good faith believes / calls into question the Customer's ability, or the ability of someone purporting to be authorized by the Customer, to make the transfer, MMTC-PAMP may, at its option and without liability to the Customer or such other person, decline to allow the Customer to obtain any portion of Silver / Redeemable product, or may handover such / Silver / Redeemable product over to an appropriate authority and take any other steps required by applicable law.

f) For any breach of contract / terms / conditions agreed between Customer(s) and Partner Platform and / or between Partner Platform and any third party.

52. Disclaimers and limits of liability:

a. The Customer declares it has read, understood and accepted all of the terms and conditions outlined in these Terms.. The Customer acknowledges and declares that any information regarding the Redeemable Product including but not limited to the information displayed on the Partner Platform, in these Terms, etc., shall not be construed as any advice or recommendation given or views expressed to the Customer, by MMTC-PAMP.

b. MMTC-PAMP does not make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, including but not limited to the performance of its / Silver / Redeemable products with respect to future prices or any return on investment; all warranties of merchantability and fitness for a particular purpose as well as warranties regarding the accuracy, correctness, or completeness of the information, data, content, materials or the services associated with operation ofthe Platform, or the service, or the safety, reliability, title, timeliness, completeness, title, merchantability, conformity or fitness for a particular purpose of the information, data, content, materials or the services associated with the operation of the service. MMTC-PAMP makes no representation, warranty or guarantee that the MMTC-PAMP Platform or its information, data, content, materials, or services is free of infection from any viruses, worms, trojan horses, trap doors, back doors, time bombs, cancel bots or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, application, interface, content, data or financial / personal information.

c. Partner Platform andthe MMTC-PAMP service includingpricing, data, and availability are subject at any time and from time to time to human, mechanical, typographic or other errors, oversights, mistakes, limitations, delays, service interruptions, (i) including, without limitation, as may be due in whole or in part to, related to or arising out of MMTC-PAMP's computer hardware and software / platform, telecommunication and operating systems, databases, or business processes and procedures, (ii) as well as other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure events as well as government, regulatory and acts and omissions of third parties affecting or impacting Platformor MMTC-PAMP Services, its information and data, or such communications and MMTC-PAMP and/or Partner shall not be liable for any damages, liabilities, claims, demands, etc. for any loss caused to or suffered by the Customer and Partner and/or MMTC-PAMP disclaims any liability arising due to the same.

d. MMTC-PAMP will not be liable for any Loss or damage caused by reliance on information obtained in any of our newsletters, literature, reports, e-mail correspondence, website, or any other communication from MMTC-PAMP. MMTC-PAMP will not be liable to any Customer (including but not limited to transferee) for any Losses caused by or relating to Transfer / deposit of Silver account of any other Customer.

e. MMTC-PAMP explicitly urges to all its Customers to inspect the package for any damage or tamper before receiving or signing for receipt. If you find any tampering, do not accept the parcel and return the same. MMTC-PAMP will not be liable for any loss or damage caused if the Customer accepts the parcel in spite of it being damaged or tampered. The duty to verify the parcel for any damages or tampering is of the Customer and if the Customer accepts the parcel and later comes to know of any damage or tampering, MMTC-PAMP shall not be liable for any loss or damage to Customer. If such loss is later reported and approved by logistics partner and Insurance Company, the limit of liability shall be restricted to the amount paid by the logistic partner for such loss or damage in transit as per their terms and conditions and the same shall be binding upon the Customer.

f. The Customer understands and acknowledges that MMTC-PAMP and/or Partner, or any of its respective directors, employees, agents, shall not be liable for any damages, liabilities, claims, demands, etc. by Customer(s) or any loss caused to or suffered by the Customer, for any reason whatsoever. Causes of action under these Terms and the facility / services provided by MMTC-PAMP save and except loss caused to the Customer due to quality or merchantability of product or redeemed product sold by MMTC-PAMP. In any case, the liability shall not collectively exceed total amount paid by you, if any, for the particular transaction in question. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

g. No claim of whatsoever nature arising out of or relating to the use of the Partner Platform and/or any action/omission by Partner, or any of its Retailers, agents, employees, subcontractors, distributors etc. shall lie against MMTC-PAMP.

53. You acknowledge that MMTC-PAMP will not be liable to you or any other person as a result of your access or use of Silver / redeemable product for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract, or other theory of liability, even if MMTC-PAMP has been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose of a limited remedy. You declare that you are an individual not having registration and neither required to take registration under Central Goods and Service Tax Act 2017, State Goods and Service Tax Act 2017, Integrated Goods and Service Tax Act 2017 and Union Territory Goods and Service Tax Act 2017.

54. You declare that you are not an unregistered dealer of Silver or any other precious metal ornament or any related product.

54. If found of any misrepresentation then you will be solely responsible for all applicable taxes, interest and penalty due to the government at any given point of time.

55. The Customer agrees that they shall peruse and comply with the terms of use as available on the Partner Platform as notified by them from time to time; and the Customer shall be governed by those terms in addition to the terms as contained herein.

These terms and conditions (“Terms”) govern the Paytm Gold Coins Program (“Program”) made available by One97 Communications Limited (“OCL”, “Company”, “we”, “us”, or “our”) to eligible users of the Paytm mobile application (“App”). By participating in the Program, you agree to be bound by these Terms, which shall be read in conjunction with the Paytm Gold Terms and Conditions and the general Terms of Service of the App. In the event of any conflict, these Terms shall prevail to the extent of the inconsistency in relation to the Program.

1.1 In these Terms, unless the context otherwise requires, the following expressions shall have the meanings set out below:

(a) “App” means the Paytm mobile application owned and operated by OCL, as updated from time to time.

(b) “Digital Gold” means 99.5% pure (24K) digital gold, stored in insured vaults managed by MMTC-PAMP India Private Limited, which a User may acquire by redeeming Gold Coins through the App.

(c) “Eligible Transaction” has the meaning ascribed to it in Clause 4.1.

(d) “Gold Coins” means the digital reward units issued by OCL to Users under this Program upon completion of Eligible Transactions, with a redemption value of INR 0.01 (One Paisa) worth of Digital Gold per Gold Coin [i.e. 100 (One Hundred) Gold Coins = INR 1 (Indian Rupee One) worth of Digital Gold].

(e) “Minimum Redemption Threshold” means 1,500 (One Thousand Five Hundred) Gold Coins, being the minimum balance required before a User may convert Gold Coins into Digital Gold till 24th July, 2026. However, from 25th July, 2026, the Minimum Redemption Threshold shall be 1,000 (One Thousand) Gold Coins only. Notwithstanding, from 23rd September, 2026, the Minimum Redemption Threshold shall be 500 (Five Hundred) Gold Coins only.

(f) “New User” means a User, who has not made any prior transactions or payments on or using the App.

(g) “Program” means the Paytm Gold Coins Program operated by OCL under these Terms.

(h) “Reactivated User” means a User who returns to the App and conducts transactions or payments after a period of inactivity of 1 month or more (For e.g., a User active in May who did not transact in June, but transacted in July).

(i) “Repeat User” means a User who has been using the App to make month-on-month transactions and payments on an active basis.

(j) “Scratch Card” means the digital reward voucher issued to a User following an Eligible Transaction, which the User must claim to receive Gold Coins.

(k) “Scratch Card Validity Period” means the period of 3 (three) days from the date of issuance of a Scratch Card, during which the Repeat User may claim it. For New Users and Reactivated Users, Scratch Card Validity Period shall be valid for 5 days.

(l) “User” means an individual who is at least 18 (eighteen) years of age and holds a registered account on the App.

(m) “User Account” means the registered account maintained by a User on the App.

2.1 Participation in the Program is available exclusively to Users who:

(a) are at least 18 (eighteen) years of age;

(b) hold a valid and active User Account on the App; and

(c) are residents of India.

2.2 OCL reserves the right to verify a User’s eligibility at any time and to suspend or terminate a User’s participation in the Program if the User is found to be ineligible.

2.3 No opt-in or registration is required. Eligible Users shall automatically earn Gold Coins upon completing Eligible Transactions, subject to these Terms.

3.1 Under the Program, OCL shall issue Gold Coins to Users upon each successful completion of an Eligible Transaction. Gold Coins may be accumulated in a User Account and, upon reaching the Minimum Redemption Threshold, converted into Digital Gold at the specific action request by the Users on the App only.

3.2 Gold Coins do not constitute legal tender, currency, or a financial instrument. They have no monetary value outside the Program and may only be used for the purposes expressly set out in these Terms.

4.1 Subject to Clause 4.2, the following transactions completed successfully through the App shall constitute “Eligible Transactions” for the purposes of the Program:

(a) peer-to-peer UPI money transfers;

(b) QR code-based Scan and Pay payments to merchants;

(c) utility bill payments, including electricity, water, gas, internet, and postpaid mobile bills;

(d) prepaid mobile, DTH, and metro card recharges;

(e) online shopping and e-commerce checkout payments using the App or Paytm payment gateway; and

(f) travel and entertainment bookings, including flights, trains, and movie tickets, made through the App.

4.2 All transactions undertaken by User till 10th June 2026 shall be capped at grant of 1% of transaction value as Gold Coins, rounded down to lowest integer with a minimum of 1 Gold coin only per transaction conducted by the Users. The Users shall be allowed to earn a maximum of 6000 Gold Coins per day with an upper limit of 50,000 Gold Coins that may be earned per month by every individual User.

4.3 The following transactions are expressly excluded from the Program and shall not entitle a User to earn Gold Coins:

(a) failed, declined, reversed, or refunded transactions;

(b) wallet-to-wallet transfers within the App;

(c) transactions conducted though credit cards or internet banking;

(d) EMI (equated monthly instalment) transactions;

(e) international or cross-border payments; and

(f) automatic / recurring / e-mandates processed through any mode including but not limited to UPI.

4.4 Gold Coins shall be earned uniformly across all eligible payment instruments on a sweepstake and randomized assignment run by our internal automated systems. OCL does not offer a differential or enhanced coin rate based on the payment instrument used.

4.5 Upon completion of an Eligible Transaction, a Scratch Card shall be issued to the User on the payment confirmation screen. The number of Gold Coins contained in each Scratch Card shall be variable and may range from 1 (One) to 10,000 (Ten Thousand) Gold Coins per Scratch Card. There shall be no minimum Gold Coin guaranteed on or against any Scratch Card after 10th June, 2026.

4.6 Higher-value Eligible Transactions may result in a greater probability of receiving a higher number of Gold Coins per Scratch Card; however, OCL makes no representation or warranty as to the number of Gold Coins a User shall earn on any particular transaction.

5.1 A Scratch Card issued following an Eligible Transaction must be claimed by the User within the Scratch Card Validity Period counted from the date of issuance.

5.2 If a User is unable to claim a Scratch Card on the payment confirmation screen, the User may access all unclaimed Scratch Cards by navigating to the “Cashback and Offers” section of the App.

5.3 Any Scratch Card that is not claimed within the Scratch Card Validity Period shall automatically expire and the associated Gold Coins reward shall be permanently forfeited. OCL shall have no obligation to reinstate or reissue an expired Scratch Card.

5.4 Scratch Cards are personal to the User to whom they are issued and are non-transferable.

6.1 Gold Coins shall be valid for a period of 6 (six) months from the date of issuance. Gold Coins that are not redeemed within this period shall expire within the first week of the month succeeding / next month after completion of the aforesaid 6 (six) month period.

6.2 OCL shall not be obligated to extend the validity of Gold Coins or to compensate a User for any Gold Coins that have expired in accordance with Clause 6.1.

6.3 OCL may, at its sole discretion and without obligation, notify Users of upcoming expiry of Gold Coins through the App or by other means.

7.1 A User may redeem accumulated Gold Coins for Digital Gold only after the User’s Gold Coin balance reaches the Minimum Redemption Threshold of 500 (Five Hundred) Gold Coins. There shall be no upper cap or limit on the daily or monthly limits for Users to gain or earn Gold Coins.

7.2 Upon redemption, Gold Coins shall be converted into Digital Gold at the rate of 100 (One Hundred) Gold Coins = INR 1 (Indian Rupees One) worth of Digital Gold, calculated at the prevailing live market rate for gold at the time of redemption and displayed live on the Paytm App on a continuous and recurring basis.

7.3 The Digital Gold acquired through redemption shall be stored in insured vaults managed by MMTC-PAMP India Private Limited and shall be subject to the terms and conditions applicable to the Paytm Gold product.

7.4 Following redemption, the User may, at their discretion:

(a) sell the Digital Gold on the App at prevailing live market rates; or

(b) hold the Digital Gold as a long-term investment within the Paytm Gold platform.

7.5 Gold Coins have no redemption or exchange value outside of the Program and may not be redeemed for cash, credit, or any other benefit not expressly stated in these Terms.

8.1 Gold Coins are personal to the User Account to which they are credited. Gold Coins cannot be transferred, gifted, sold, assigned, or otherwise dealt with by the User in favour of any third party.

8.2 Any attempt to transfer, sell, or otherwise deal with Gold Coins in a manner not permitted under these Terms shall render the relevant Gold Coins void, and OCL shall be entitled to cancel and forfeit such Gold Coins without notice or compensation.

9.1 OCL reserves the right to modify, suspend, or discontinue the Program, or any aspect thereof, at any time by providing prior notice to Users through the App or such other means as OCL may determine appropriate. The notice period applicable to any such modification or discontinuation shall be as communicated by OCL at the relevant time.

9.2 Modifications may include, without limitation, changes to:

(a) the list of Eligible Transactions;

(b) the Gold Coin earning rate or Scratch Card coin range;

(c) the Minimum Redemption Threshold;

(d) the Scratch Card Validity Period or Gold Coin validity period; and

(e) the redemption conversion rate.

9.3 Continued participation in the Program after the effective date of any modification shall constitute the User’s acceptance of the modified Terms.

9.4 Upon discontinuation of the Program, OCL shall endeavour to provide Users with a reasonable opportunity to redeem their accumulated Gold Coins prior to discontinuation, subject to Users having met the Minimum Redemption Threshold.

10.1 OCL reserves the right to investigate any User Account for suspected fraud, misuse, abuse, or manipulation of the Program, including but not limited to:

(a) use of automated systems, bots, or scripts to generate Eligible Transactions;

(b) artificial inflation of transaction volumes for the purpose of earning Gold Coins; or

(c) any other conduct that OCL reasonably determines to be contrary to the spirit of the Program.

10.2 Where OCL determines, in its sole discretion, that a User has engaged in fraudulent or abusive conduct, OCL shall be entitled to:

(a) cancel and forfeit all Gold Coins credited to the User’s account;

(b) suspend or permanently terminate the User’s participation in the Program; and / or

(c) suspend or terminate the User’s User Account in accordance with the general Terms of Service of the App.

10.3 OCL’s determination in matters of fraud or misuse shall be final and binding, subject to applicable law.

11.1 OCL shall not be liable to any User for:

(a) any failure to issue a Scratch Card or Gold Coins due to technical errors, network failures, or circumstances beyond OCL’s reasonable control;

(b) the expiry of any Scratch Card or Gold Coins due to a User’s failure to claim or redeem within the applicable validity period;

(c) any loss arising from fluctuations in the live market rate of gold at the time of redemption; or

(d) any indirect, consequential, incidental, or special loss arising from participation in or reliance on the Program.

11.2 To the maximum extent permitted by applicable law, OCL’s aggregate liability to any User in connection with the Program shall not exceed the value of Gold Coins credited to and outstanding in the User’s account at the relevant time.

12.1 The User shall be solely responsible for all applicable taxes, duties, levies, or charges arising from participation in the Program, including the earning, holding, or redemption of Gold Coins into Digital Gold.

12.2 OCL shall not be responsible for any tax implications arising to a User as a result of participation in the Program. Users are advised to seek independent tax advice where necessary.

13.1 OCL shall process personal data of Users in connection with the Program in accordance with its Privacy Policy, as available on the App and the Paytm website, and in compliance with the Digital Personal Data Protection Act, 2023 and applicable rules thereunder.

14.1 These Terms shall be governed by and construed in accordance with the laws of India.

14.2 Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

14.3 The arbitration shall be conducted by a sole arbitrator to be appointed by mutual agreement of the parties. In the absence of agreement, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996, as amended till date.

14.4 The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.

14.5 Pending resolution of any dispute, the User shall continue to be bound by these Terms.

15.1 These Terms, read together with the Paytm Gold Terms and Conditions and the general Terms of Service of the App, constitute the entire agreement between OCL and the User in respect of the Program.

15.2 If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or arbitral tribunal of competent jurisdiction, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

15.3 OCL’s failure to enforce any provision of these Terms at any time shall not constitute a waiver of OCL’s right to enforce such provision at a later date.

15.4 OCL may assign or transfer its rights and obligations under these Terms to any affiliate or successor entity without notice to the User. The User may not assign or transfer any rights or obligations under these Terms without OCL’s prior written consent.

15.5 For any queries or grievances relating to the Program, Users may contact OCL through the support section of the App or at the contact details published on the Paytm website.