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Riello IDG 1600 not reporting battery chargeΒ #2943

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@dragmammut

Hi!

I use Riello IDG 1600 on my unraid server and it's not reporting battery charge.

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Can anybody help please?

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  1. desertwitch commented on May 7, 2025

    @desertwitch
    Contributor

    In Unraid's NUT Settings, please first stop NUT, then set these settings as shown below:

    Image

    Image

    Then start NUT and wait for a bit, after which you can download the logfile and attach it to this issue.

    It is important to download the log file (clicking the download icon) and not copy it out of the log viewer (clicking the book icon), as the log viewer truncates any parts that are exceeding 200 lines (which a lot of debug lines will probably exceed).

    You can afterwards revert the above changed settings back to their original states/defaults. πŸ˜‰

  2. added
    RielloRiello UPS devices (serial, usb), usually with a variant of Qx protocol
    unraidIntegration of NUT into unraid OS
    Incorrect or missing readingsOn some devices driver-reported values are systemically off (e.g. x10, x0.1, const+Value, etc.)
    impacts-release-2.8.3Issues reported against NUT release 2.8.3 (maybe vanilla or with minor packaging tweaks)
    on May 7, 2025
  3. added this to the 2.8.4 milestone on May 7, 2025
  4. dragmammut commented on May 7, 2025

    @dragmammut
    Author

    nut.log

    I read to add localcalculation flag, how do I do that?

    EDIT: I figured it out!

    Image

    Thanks for the help!

  5. desertwitch commented on May 7, 2025

    @desertwitch
    Contributor

    nut.log

    I read to add localcalculation flag, how do I do that?

    EDIT: I figured it out!

    Image

    Thanks for the help!

    If you could, could you still post the correct driver log please (and not the monitor log) - see my screenshot above.
    This would help us maybe identify something that we can change in the driver to have an actual (not guessed) reading.

  6. dragmammut commented on May 7, 2025

    @dragmammut
    Author

    Image

    I would,ve already but I can't find USB Driver DEbug level setting. ?

  7. desertwitch commented on May 8, 2025

    @desertwitch
    Contributor

    Ah, since you're in manual configuration mode, please add to the ups.conf (where you added localcalculation):

    debug_min 6

    Then follow the instructions above to get the log file for us, thank you! 😎

  8. dragmammut commented on May 8, 2025

    @dragmammut
    Author

    nut.log

    here you go

  9. modified the milestones: 2.8.4, 2.8.5 on Jul 29, 2025
  10. modified the milestones: 2.8.5, 2.8.6 on Feb 12, 2026
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    Incorrect or missing readingsOn some devices driver-reported values are systemically off (e.g. x10, x0.1, const+Value, etc.)RielloRiello UPS devices (serial, usb), usually with a variant of Qx protocolUSBimpacts-release-2.8.3Issues reported against NUT release 2.8.3 (maybe vanilla or with minor packaging tweaks)unraidIntegration of NUT into unraid OS

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