
ãAIãšå 颿¥å®ã培åºåæïŒãNTTããŒã¿ã»ã¢ã€ã®å å®ãåã¡åãäŒæ¥ç ç©¶ïŒçµ¶å¯Ÿé¿ããã¹ãNGåç3éž
NTTããŒã¿ã»ã¢ã€ã¯ãNTTããŒã¿ã°ã«ãŒãã«ãããäžæ žäŒæ¥ãšããŠãäžå€®åºçã»èªæ²»äœã»ç¬ç«è¡æ¿æ³äººã»å»çé¢é£æ©é¢ãªã©ãå ¬å ±ã»ç€ŸäŒåºç€ã»å»çåéãã«ç¹åããã·ã¹ãã ã€ã³ãã°ã¬ãŒã·ã§ã³ãå±éããã¹ãã·ã£ãªã¹ãéå£ã§ããåœã®æ ¹å¹¹ãæ¯ããè¡æ¿ã·ã¹ãã ãåœæ°ç掻ã«çŽçµããå»çDXãæ ã£ãŠããããã颿¥ã§ã¯å ¬å ±é åã«å¯Ÿããé«ãäœ¿åœæãšãå°éæ§ãæçŽã«ç£šãç¶ããå§¿å¢ãåãããŸããæ¡çšããŒãžãäººè²¡è²ææ¹éãç¶¿å¯ã«ãªãµãŒãããçŸå Žã§æ±ãããããããã§ãã·ã§ãã«åãææ¡ããŠé¢æ¥ã«èšã¿ãŸãããã
â . ãNTTããŒã¿ã»ã¢ã€ãã®äŒæ¥ç ç©¶ã®éèŠãã€ã³ã3éž
â ãNTTããŒã¿ã»ã¢ã€ããæ±ãã人財åã¯äœã
NTTããŒã¿ã»ã¢ã€ãæ±ããŠããã®ã¯ãã客æ§ãšå ±ã«ç€ŸäŒèª²é¡ã解決ãè±ããªæªæ¥ãå®çŸããããããã§ãã·ã§ãã«äººè²¡ãã§ããå瀟ã§ã¯ç¬èªã«6段éïŒã¢ãœã·ãšã€ãããããªã³ã·ãã«ãŸã§ïŒã®ããããã§ãã·ã§ãã«ç€Ÿå è³æ Œèªå®å¶åºŠããèšããŠãããé«åºŠãªå°éæ§ãšå€å察å¿åãå Œãåããæè¡è ã®è²æã«æ³šåããŠããŸãããŸããè¥æåãã®åäœå¶ãCDPããŒã·ãã¯ç ä¿®ããªã©ããããã§ãã·ã§ãã«ã¹ãã«ãšãããžã¡ã³ãã¹ãã«ã®äž¡è»žã§èªåŸçã«åŠã³ç¶ããææ¬²ãæ±ããããŸãã
â¡ãNTTããŒã¿ã»ã¢ã€ãããªãã第äžå¿æãªã®ã
芪äŒç€Ÿã®NTTããŒã¿ãã°ããŒãã«ãå€§èŠæš¡æ¡ä»¶ãçµ±æ¬ããã®ã«å¯ŸããNTTããŒã¿ã»ã¢ã€ã¯ãå ¬å ±ã»è¡æ¿ã»å»çåéã«æ·±ãç¹åããäžæµã®èŠä»¶å®çŸ©ããéçºã»å°å ¥ã»ä¿å®ãŸã§ãäžæ°é貫ã§ããåãçŸå Žåãã«åŒ·ã¿ããããŸããå®å ¬åºã®è€éãªæ³å¶åºŠãè¡æ¿å®åãå»çæ©é¢ã®å°éæ¥åãçç¥ããŠãããããããå¶åºŠæ¹æ£ãè¡æ¿DXã«å³å¿ã§ããç¹ãä»ç€Ÿãšã®æ±ºå®çãªå·®å¥åãã€ã³ãã§ããå¿æåæ©ã§ã¯ãå ¬å ±ã»å»çãšããç¹å®ã®ãã¡ã€ã³ã«ãããŠãèªãã®æã§çŽæ¥ã·ã¹ãã ãåµãäžããããšããæ ç±ãåé¢ã«åºãããšãæå¹ã§ãã
⢠ãNTTããŒã¿ã»ã¢ã€ãã«ã€ããŠäœãçè§£ããŠããã
çŸåšãããžã¿ã«åºäž»å°ã®ã¬ãã¡ã³ãã¯ã©ãŠããžã®ç§»è¡ãèªæ²»äœæ å ±ã·ã¹ãã ã®æšæºåãå»çåéã«ãããããŒã¿å©æŽ»çšãªã©ãå ¬å ±é åã¯æŽå²çãªè»¢ææãè¿ããŠããŸããNTTããŒã¿ã»ã¢ã€ã¯ããããåœã®éèŠæœçã«çŽæ¥é¢ãããåãªãã·ã¹ãã ã®åèšéçºã§ã¯ãªããå¶åºŠãæ¿çãICTãµãŒãã¹ãšããŠå ·çŸåãã圹å²ãæ ã£ãŠããŸããä»åŸã®äºæ¥å±éãææ°ååãææ¡ããè¡æ¿ãå»çã®çŸå Žãæ±ããããžã¿ã«åã®èª²é¡ã«ã©ãè²¢ç®ã§ããããèªããããã«æºåããŸãããã
â ¡. ãNTTããŒã¿ã»ã¢ã€ãã®é¢æ¥ã§ãããã¡ãªNGåç
NGåçäºäŸâ ïŒãã¡ã³ç®ç·ã«ãšã©ãŸãåç
就掻çã®NGåçïŒ ãNTTããŒã¿ã°ã«ãŒããšãã倧æäŒæ¥ã°ã«ãŒãã®äžå¡ã§ãããå®å ¬åºã®ä»äºãæ±ã£ãŠããŠçµå¶ãéåžžã«å®å®ããŠããç¹ã«æ¹ãããŠå¿æããŸãããã
ð¡ 颿¥å®ã®èŠç¹ïŒ å®å®æ§ã芪äŒç€Ÿã°ã«ãŒãã®ãã©ã³ãåã«äŸåããåçã¯ã責任æãæã£ãŠå°é£ãªè¡æ¿ã»å»çã·ã¹ãã ã«åãåãå§¿å¢ãæããããã颿¥å®ã«åŒ·ãäžå®ãäžããŸãããè¡æ¿ãå»çãšããçµ¶å¯Ÿã«æ¢ããããšãèš±ãããªã瀟äŒåºç€ãæ¯ããèªãã®æã§å ¬å ±ãµãŒãã¹ã®å©äŸ¿æ§ãé«ããããšãã匷ã責任æãæã£ãŠè²¢ç®ãããããšãæ¥åãžã®èªããšäœ¿åœæã軞ã«äŒããããšãèèŠã§ãã
NGåçäºäŸâ¡ïŒè¡šé¢çãªå¿æåæ©
就掻çã®NGåçïŒ ã倧åŠã§åŠãã ITã®ç¥èãæŽ»ãããŠã瀟äŒã®åœ¹ã«ç«ã€ã·ã¹ãã ãšã³ãžãã¢ã«ãªããããšèããŠåŸ¡ç€Ÿãå¿æããŸãããã
ð¡ 颿¥å®ã®èŠç¹ïŒ ã瀟äŒã®åœ¹ã«ç«ã€SEã«ãªãããããšãã衚çŸã¯æœè±¡çã§ãå ¬å ±ã»å»çåéã«ç¹åããŠããNTTããŒã¿ã»ã¢ã€ããããŠéžãã å¿ ç¶æ§ãäŒãããŸããããäžå€®åºçãèªæ²»äœãå»çæ©é¢ãæ±ããæ¥å課é¡ã«æ·±ãå ¥ã蟌ã¿ãçŸå Žç®ç·ã§äœ¿ããããè¡æ¿ãµãŒãã¹ãå»çDXãå®çŸããå°éæ§ã磚ãããããªã©ãåç€Ÿåºæã®äºæ¥ãã£ãŒã«ããšèªåã®ãã£ãªã¢ããžã§ã³ãçµã³ã€ããŠè¿°ã¹ãå¿ èŠããããŸãã
NGåçäºäŸâ¢ïŒäŒæ¥ç ç©¶ã®äžè¶³
就掻çã®NGåçïŒ ãåœãèªæ²»äœã®æç€ºéãã«ä»æ§æžéãã®ã·ã¹ãã ãçé¢ç®ã«ããã°ã©ãã³ã°ããŠããããã§ããã
ð¡ 颿¥å®ã®èŠç¹ïŒ æç€ºåŸ ã¡ã®åèšåãšã³ãžãã¢ãå¿æããŠããããã«èãããNTTããŒã¿ã»ã¢ã€ãç®æãããããã§ãã·ã§ãã«äººè²¡ïŒäžæµããã®äŒç»ã»ææ¡ã»ãããžã§ã¯ããããžã¡ã³ããæ ã人財ïŒãã®çæ³åãšä¹é¢ããŠããŸãããç¬èªã®è³æ Œèªå®å¶åºŠãCDPç ä¿®ãéããŠé«åºŠãªå°éæ§ãé«ããåãªã仿§éãã®éçºã«ãšã©ãŸãããæ¥åã®æ¬è³ªãèŠæ®ããã·ã¹ãã ææ¡ãã§ãããšã³ãžãã¢ãžãšæé·ãããããšææ¬²ã瀺ããŸãããã