
æ±åŽã°ãªã³ïœå°±æŽ»é¢æ¥æ³å®åç50éžâ¶28åç
æ±åŽã°ãªã³ã¯1922幎ã®åµæ¥ä»¥æ¥ããåµãã»æ¥œããã»ãããããããããšãã粟ç¥ã®ããšãåœæ°ã®äœäœåäžãç®æãã嵿¥è ã»æ±åŽå©äžã®ç±ãæ³ãããå§ãŸããŸãããåµç«100åšå¹Žãè¿ããçŸåšãå瀟ã¯ããããããªæ¯æ¥ãããããªäººçããšããæç¢ºãªããŒãã¹ãæ²ããåãªãèåã»é£åã¡ãŒã«ãŒã®æ ãè¶ ããäžçäžã®ç掻è ã®å¿ãšäœã®å¥åº·ã«å¯ãæ·»ããå¥åº·ã€ãããŒã·ã§ã³äŒæ¥ããžãšå匷ãå€é©ãéããŠããŸãã
28åã®æ¡çšã«ãããŠã颿¥å®ãæã泚èŠããŠããã®ã¯ãåã«ã°ãªã³ã®ãèåã奜ãããšããæ¶è²»è ç奜æã§ã¯ãããŸãããæ±åŽã°ãªã³ãæ²ãã人çè³æ¬ã®5ã€ã®èŠçŽ ââããªãŒããŒã·ãããã€ã³ããã顧客å¿åããã°ããŒã¹ãã€ã³ãã»ããããå€å察å¿åããã°ããŒãã«ãã€ã³ãã»ããããæ·±ãäœçŸããå°é£ãªåžå Žç°å¢ãäºæ¥èª²é¡ã«å¯ŸããŠãèªåŸçã«èåïŒèªãèãäž»äœçã«è¡åïŒã§ãããã©ãããå³ããåãããŸãã
æ¬èšäºã§ã¯ãæ±åŽã°ãªã³ã®å®éã®éžèãå®å šåçŸããèªå·±åæããçµå¶æŠç¥ã瀟äŒèª²é¡ãé質åã«è³ããŸã§ãå³éžãã50ã®è³ªåã«å¯Ÿãããå å®ã¬ãã«ã®æš¡ç¯åçãã培åºçã«ç¶²çŸ ããŸãããæ¬çªã®é¢æ¥çŽåãŸã§äœåºŠãèªã¿èŸŒã¿ãèªåèªèº«ã®çµéšãšæ±åŽã°ãªã³ã®ç®æãæªæ¥ãšãçµã³ã€ããçŸ éç€ãšããŠæŽ»çšããŠãã ããã
â . èªå·±åæã»äººç©å
Q1. èªå·±ç޹ä»ãšãåŠçæä»£ã«æãåãæ³šãã ããšïŒã¬ã¯ãã«ïŒã®æŠèŠãç°¡æœã«æããŠãã ããã
âïž æš¡ç¯åçïŒ ãã倧åŠããåŠéšã®ãããããšç³ããŸããå€§åŠæä»£ã¯ãé£ãéãã人ã ã®å¿èº«ã®ãããããã®åäžãã«é¢å¿ãæã¡ãå°æ»ã®é£åæ é€åŠã®ç ç©¶ã«å ãã倧åŠå ¬èªã®é£è²ãã©ã³ãã£ã¢ãµãŒã¯ã«ã®ä»£è¡šãšããŠæŽ»åããŠãŸãããŸããã ç¹ã«åãæ³šãã ã®ã¯ãã³ããçŠä»¥éã«å¯Ÿé¢äº€æµãæžå°ããå€é£ãæ é€ãã©ã³ã¹ã®ä¹±ããæ·±å»åããŠããå°åã®å°åŠçã察象ãšãããäœéšåé£è²ã¯ãŒã¯ã·ã§ãããã®ç«ã¡äžãã§ããåœåã¯åå è ãéãŸããèŠæŠããŸããããä¿è·è ãžã®äžå¯§ãªãã¢ãªã³ã°ãéããŠãæçã®æéãããåã©ãã®éèå«ãããšããæ©ã¿ãç¹å®ãã芪åã§æ¥œããäºæã䜿ã£ãŠåŠã¹ãããã°ã©ã ãžãšå·æ°ããŸããããã®çµæãå幎éã§å»¶ã¹300åãè¶ ãã芪åã«åå ããã ããæºè¶³åºŠ95ïŒ ãéæããããšãã§ããŸããã æ¬æ¥ã¯ãç§ãå¹ã£ãŠããã顧客ã®çã®ããŒãºãæãèµ·ããã嵿工倫ãéããŠå·»ã蟌ãè¡ååãããäŒãã§ããã°ãšæããŸããã©ãããããããé¡ãããããŸãã
ð¡ 颿¥å®ã®èŠç¹ïŒ èªå·±ç޹ä»ã¯ãæåã®1åã§äººç©åã®èŒªéãæŽããããã®å Žã§ããæ±åŽã°ãªã³ãéèŠããã顧客å¿åããšã嵿工倫ïŒåµæ¥ã®ç²Ÿç¥ïŒãã®çé±ããåŠççæŽ»ã®ãšããœãŒããéããŠèªç¶ã«äŒãã£ãŠããŸããèªæ ¢è©±ã«çµå§ãããã課é¡èªèâ顧客èŠç¹ã§ã®ã¢ãããŒãâå®éçææãã端çã«æŽçãããŠãããéåžžã«å¥œå°è±¡ã§ããæšæ¶ã衚æ ãå«ããæããååããªãšãã«ã®ãŒãçºä¿¡ã§ããŠãããã©ãããéèŠãªè©äŸ¡ãã€ã³ãã«ãªããŸãã
Q2. åšå²ãšååããŠå°é£ãªç®æšãéæããçµéšã«ã€ããŠæããŠãã ããã
âïž æš¡ç¯åçïŒ å€§åŠç¥å®è¡å§å¡äŒã«ãããŠã飲飿𡿬åºã®è¡ç管ç責任è ããã³äŒç»çµ±æ¬ãšããŠãå幎æ¯1.5åãšãªãæ¥å Žè 5äžäººèŠæš¡ã®å®å šãªéå¶ãå®éããçµéšã§ãã åœæã¯éå¬èŠæš¡ã®æ¡å€§ã«äŒŽãã調ççŸå Žã§ã®è¡çäºæ ãªã¹ã¯ã極ããŠæžå¿µãããŠããŸãããããããåºåºããçŽ40å£äœã«å¯ŸããŠå³æ Œãªè¡çã«ãŒã«ãäžæ¹çã«ééãããšããããæç¶ããç ©éã§æºåãé²ãŸãªãããšãã匷ãåçºãåããŸããã ããã§ç§ã¯ãäžæ¹çãªç®¡çã§ã¯ãªããååããŒãããŒããšããŠã®ä¿¡é Œé¢ä¿æ§ç¯ãäžå¯æ¬ ã ãšèããåå£äœã®ãªãŒããŒãšåå¥ã®å¯Ÿè©±ã®å ŽãèšããŸãããåºåºè åŽã®è² æ ã軜æžãããããã¹ããŒããã©ã³ãã1åã§å®äºããè¡çãã§ãã¯ãã©ãŒã ãèªãèšèšã»å°å ¥ããåºåŒµè¡çã¬ã¯ãã£ãŒãå šå£äœã«å®æœããŸããã çžæã®ç«å Žã«å¯ãæ·»ããªããå®å šç¢ºä¿ãšããå ±éç®çãç²ã匷ãå ±æãç¶ããçµæãå š40å£äœãèªäž»çã«è¡ç管çã培åºããåœæ¥ã¯é£äžæ¯ã»äºæ ãŒããéæããããšãã§ããŸããã
ð¡ 颿¥å®ã®èŠç¹ïŒ æ±åŽã°ãªã³ã§ã¯ãéšçœ²ãè¶ãã飿ºãå€éšããŒãããŒãšã®ååãäžå¯æ¬ ã§ããæš¡ç¯åçã§ã¯ãæ£è«ãæŒãéãã®ã§ã¯ãªããçžæã®èª²é¡ãçè§£ããäžã§ãèªãä»çµã¿ïŒåµæå·¥å€«ïŒãæç€ºããŠè§£æ±ºããããšããé«ãã³ã©ãã¬ãŒã·ã§ã³èœåã瀺ãããŠããŸããèªãã®åœ¹å²ãšè¡åãå¿ççéå£ãã©ãä¹ãè¶ããã®ããå ·äœçã«èªãããŠãããçµç¹ã§åãçºæ®ã§ããåçŸæ§ãé«ãè©äŸ¡ã§ããŸãã
Q3. ããªãã®æå€§ã®ã匷ã¿ãã¯äœã§ããããããæ±åŽã°ãªã³ã§ã©ã掻ãããŸããã
âïž æš¡ç¯åçïŒ ç§ã®æå€§ã®åŒ·ã¿ã¯ããæ¬è³ªçãªèª²é¡ãèŠæ¥µããéçãèšããã«ç²ã匷ã解決çã圢ã«ããã°ããŒã¹ãã€ã³ãã»ãããã§ãã é·æã€ã³ã¿ãŒã³å ã®WebããŒã±ãã£ã³ã°äŒæ¥ã«ãããŠãæ°èŠé¡§å®¢ç²åŸã®é æã¡ãšãã課é¡ã«çŽé¢ããéãæ¢åæœçã®å»¶é·ã§ã¯ãªãããŠãŒã¶ãŒã®é¢è±ããŒã¿ã培åºçã«åæããŸããããã®çµæãååã®é åãäŒããåã«è³Œå ¥ããã»ã¹ã®è€éãã§æ«æããŠãããšããæ ¹æ¬åå ãçºèŠããŸãããåäŸã®ãªãUIæ¹ä¿®ã®ææ¡ã§ãã£ããã瀟å ã§ã®åæåœ¢æã«ã¯æéãèŠããŸãããããããã¿ã€ããèªãäœæããŠABãã¹ãã®æå¹æ§ãæ°å€ã§èšŒæããæçµçã«æçŽçãå幎æ¯140ïŒ ãžãšåŒãäžããŸããã ãã®åŒ·ã¿ã¯ãæ±åŽã°ãªã³ãæšé²ããã顧客起ç¹ã§ã®æ°ããªäŸ¡å€åµé ãµã€ã¯ã«ãã«ãããŠãæ¢ææŠå¿µã«ãšãããããã客æ§ã®æœåšããŒãºãæºããæ°ååããµãŒãã¹ãç²ã匷ãå ·çŸåããå Žé¢ã§å¿ ãæŽ»ããããšç¢ºä¿¡ããŠããŸãã
ð¡ 颿¥å®ã®èŠç¹ïŒ èªç€Ÿã®æ±ãã人財åã§ãããã°ããŒã¹ãã€ã³ãã»ããããã䟡å€åµé ãµã€ã¯ã«ããšããããŒã¯ãŒããšèªèº«ã®åŒ·ã¿ããã£ãããšæ¥ç¶ãããŠããŸããåãªããç²ã匷ããã§ã¯ãªãããããŒã¿ã«åºã¥ã仮説æ€èšŒããèªããããã¿ã€ããäœã£ãŠäººãåããèååãã䌎ã£ãŠããç¹ã説åŸåãçãã§ããŸããå ¥ç€ŸåŸã«ã©ã®ãããªä»äºã®å Žé¢ã§è²¢ç®ã§ãããã®ã€ã¡ãŒãžã颿¥å®åŽã«æç¢ºã«äŒãããŸãã
Q4. ãèªèº«ã®ã匱ã¿ãçæããã©ã®ããã«èªèãããããè£ãããã«äœãæèããŠããŸããã
âïž æš¡ç¯åçïŒ ç§ã®åŒ±ã¿ã¯ãã責任æã®åŒ·ãããã«ãäœã§ãèªåã§æ±ã蟌ãã§å®çµãããããšããŠããŸãç¹ãã§ãã ãµãŒã¯ã«ã®åºå ±ãããžã§ã¯ããçããéããã¶ã€ã³å¶äœããSNSéçšãé²æç®¡çãŸã§ãäžäººã§æ ãããšããçµæãæ¥åãéŒè¿«ããããŒã ã¡ã³ããŒãžã®å ±æãæç€ºãé ããŠå šäœã®é²è¡ãé å»¶ãããŠããŸã倱æãçµéšããŸããã ãã®éãå 茩ãããäžäººã§ããåãããšã責任æã§ã¯ãªããããŒã ã®ææãæå€§åããããšãæ¬åœã®è²¬ä»»æã ããšå©èšãããã ãããããšãããããŸããã 以éã¯ãæ¥åã®åææ®µéã§å šäœã®å·¥çšãå¯èŠåããåã¡ã³ããŒã®åŒ·ã¿ãèå³ã«å¿ããŠäž»äœçã«ã¿ã¹ã¯ãä»»ããããšã培åºããŠããŸãããŸããé²æç¶æ³ããªãŒãã³ã«å ±æããæ©æã«ã¢ã©ãŒããåºãä»çµã¿ãæŽããããšã§ãåšå²ãé Œããªãããã倧ããªææãäžããä»äºã®é²ãæ¹ãå®è·µããŠããŸãã
ð¡ 颿¥å®ã®èŠç¹ïŒ åãªãæ¬ ç¹ã®åçœã«ãšã©ãŸããã倱æããã©ã®ãããªå çãçµãŠè¡åå€å®¹ã«è³ã£ãããæçã§ããæ±åŽã°ãªã³ã®æ¡çšã¡ãã»ãŒãžã«ããäžäººã§ã¯éæã§ããªãããšã«ããšãã«åãçµã¿ãèžã¿èŸŒãã 倧ããªææŠãã§ãã人財ããšããèšèããããŸããç¬ãåããã«ãªããä»è ã®åãåããŠçžä¹å¹æãçã¿åºããããçŽ çŽãªè¬èããšåŠç¿èœåãããããèŠãŠããŸãã
Q5. ãããŸã§ã«çµéšããæå€§ã®æ«æã¯äœã§ããããããã©ã®ããã«ä¹ãè¶ããŸãããã
âïž æš¡ç¯åçïŒ é«æ ¡æä»£ãäž»å°ãåããŠããéžäžç«¶æéšã«ãããŠãã€ã³ã¿ãŒãã€åºå Žãç®åã«ããç倧äŒçŽåã«ç²åŽéªšæãè² ããéžæãšããŠã®éãçµ¶ãããããšã§ãã åœæã¯èªæŽèªæ£ã«ãªããããŒã ã®ç·Žç¿ã«ãé¡ãåºããªãæ¥ã ãç¶ããŸãããããããèªåäžåšã®ç·Žç¿å Žã§å¿ æ»ã«èµ°ãåŸèŒ©ãã¡ã®å§¿ãèŠããšãããèµ°ããªããŠããäž»å°ãšããŠããŒã ã®ç®æšéæã®ããã«ã§ããããšã¯ç¡æ°ã«ããããšæ°ã¥ããŸããã ããããç§ã¯ãµããŒã圹ã«åŸ¹ããããšã決æããåéžæã®èµ°è¡ãã©ãŒã ãæ¯ç·Žç¿ããšã«åç»ã§æ®åœ±ã»åæããŠåå¥ã®ã¢ããã€ã¹ã·ãŒããäœæããããçžææ ¡ã®ã©ããã¿ã€ã ãç¶¿å¯ã«ããŒã¿åããŠã¬ãŒã¹å±éãäºæž¬ããããšãè£æ¹ãšããŠã®åœ¹å²ã培åºããŸããã çµæãšããŠã4Ã400mãªã¬ãŒã§ããŒã ã¯èŠäºã«ã€ã³ã¿ãŒãã€åºå ŽãæãããŸããããã®çµéšãããããããªãéå¢ã«ãããŠãç®çãèŠå€±ãããèªåã眮ãããç°å¢ã®äžã§æå€§éã®äŸ¡å€ãçºæ®ãããªãŒããŒã·ãããã€ã³ãããåŠã³ãŸããã
ð¡ 颿¥å®ã®èŠç¹ïŒ æ«æã®å€§ãããã®ãã®ãããããéå¢ã«çœ®ãããéãã©ã®ãããªæèããã»ã¹ã§ç«ã¡çŽããè¡åãåãæ¿ãããããšããã¬ãžãªãšã³ã¹ïŒç²Ÿç¥çå埩åïŒãè©äŸ¡ããŠããŸããèªåã®ææ ã«æººãããããŒã ã®ç®çã«ç«ã¡è¿ã£ãŠç®èº«çãªè²¢ç®ãæããããšããœãŒãã¯ãæ±åŽã°ãªã³ã®ã嵿¥ã®ç²Ÿç¥ãæ ãæã«ãç®çãéæãããŸã§èªåŸçã«èåãããå§¿å¢ãšå®å šã«åèŽããŠããŸãã
Q6. èªãäž»äœçã«ãèåãããæ°ãã䟡å€ãå€é©ãçã¿åºãããšããœãŒããæããŠãã ããã
âïž æš¡ç¯åçïŒ ã«ãã§ã§ã®ã¢ã«ãã€ãã«ãããŠãããŒããã¹åæžãšæ°èŠé¡§å®¢å±€ã®éæãäž¡ç«ãããããªã¡ã€ã¯ã¹ã€ãŒããã®ææ¡ã»å°å ¥ãäž»å°ããçµéšã§ãã åºèã§ã¯æ¯æ¥ãæ¶è²»æéã¯åé¡ãªããã®ã®èŠãç®ã®åŽ©ãçã§å»æ£ãããçŒãèåãæç©ãäžå®éçºçããŠããã匷ãå顿èãæããŠããŸãããåã«å»æ£ãæžããã ãã§ãªããã客æ§ã«ãšã£ãŠé åçãªäŸ¡å€ãžè»¢æã§ããªãããšèããåºé·ã«æãåãã廿£äºå®ã®é£æã掻çšãããåºèéå®ããã§ãã®ã¡ãã¥ãŒéçºã«çæããŸããã è¥å¹Žå±€ã奜ããã¬ã³ãã®çãä»ããç ç©¶ãã詊äœãéããŠå䟡èšç®ãè¡çåºæºãã¯ãªã¢ããææ¡æžãäœæããŸãããåºèSNSã§éçºã¹ããŒãªãŒãçºä¿¡ãããšããã倿¹ã®ã¢ã€ãã«ã¿ã€ã ã«ãããæ¥åºåæ©ãšãªããããŒããã¹ãæéçŽ30ïŒ åæžãããšåæã«ãåºèã®å£²äžé«ãåå¹Žåææ¯ã§8ïŒ å¢å ãããããšãã§ããŸããã
ð¡ 颿¥å®ã®èŠç¹ïŒ æç€ºãåŸ ã€ã®ã§ã¯ãªããçŸå Žã®èª²é¡ãçºèŠããŠèªãèããè¡åãããèåãã®å¥œäŸã§ãã瀟äŒèª²é¡ïŒããŒããã¹ïŒãšããžãã¹äŸ¡å€ïŒå£²äžã»é客ïŒã®äž¡ç«ãå³ãèŠç¹ã¯ããŸãã«æ±åŽã°ãªã³ãæšé²ãããµã¹ããããªãã£çµå¶ãäºæ¥ãéãã瀟äŒè²¢ç®ã®ç²Ÿç¥ãšçŽçµããŠããŸããã¢ã€ãã¢ãè¡åã«ç§»ããåçããªãã¬ãŒã·ã§ã³ãŸã§èæ ®ããŠããéããæšé²åãé«ãè©äŸ¡ãããŸãã
Q7. 倿§ãªäŸ¡å€èгãæèŠã察ç«ããéãã©ã®ããã«åæåœ¢æãå³ã£ãŠããŸããã
âïž æš¡ç¯åçïŒ ãŒãããŒã«ã«ãããç£åŠé£æºãããžã§ã¯ãã§ãååã³ã³ã»ãããå·¡ã£ãŠãæ°èŠæ§ã»å¥æãã远æ±ãããã¡ã³ããŒããšãå®çŸå¯èœæ§ãã³ã¹ããéèŠãããã¡ã³ããŒãã®éã§æèŠãäºåããéã«å¯Ÿè©±ã®ãã¡ã·ãªããŒã·ã§ã³ãè¡ã£ãçµéšããããŸãã 察ç«ã®åå ã¯ãåæ¹ãããããžã§ã¯ããæåããããããšããåãç®çãæã¡ãªããããã¿ãŒã²ãã顧客ã«å¯Ÿããåæèªèããºã¬ãŠããããšã«ãããšèŠç«ãŠãŸãããããã§ãæºäžã®è°è«ãäžåºŠæ¢ããæ³å®ã¿ãŒã²ããå±€ã§ããåäžä»£20åãžã®ããã¹ã€ã³ã¿ãã¥ãŒãå šå¡ã§å®æœããããšãææ¡ããŸããã çã®å£°ã«è§Šããããšã§ãã奿ãã§ã¯ãªããæ¥åžžã®ã¡ãã£ãšããã¹ãã¬ã¹ãè§£æ¶ããå®çšæ§ã®äžã«ããæ°ããããæ±ããããŠãããšããå ±éèªèãçãŸããŸãããã©ã¡ããã®æèŠãæ¡çšããã®ã§ã¯ãªãã顧客èŠç¹ãšããå ±éé ã«ç«ã¡è¿ãããšã§ãæ°èŠæ§ãšæ¡ç®æ§ãäž¡ç«ãããçŽåŸæã®é«ãæçµææ¡ãäœãäžããããšãã§ããŸããã
ð¡ 颿¥å®ã®èŠç¹ïŒ ãã€ããŒã·ãã£ïŒã€ã³ã¯ã«ãŒãžã§ã³ãé²ãæ±åŽã°ãªã³ã§ã¯ãæèŠã®çžéãæè¿ãã€ã€ã建èšçãªçå°ç¹ãèŠåºãåãåãããŸããåçã§ã¯ãã察ç«ãææ è«ã«ããã第äžè ïŒé¡§å®¢ïŒã®ããŒã¿ã»äºå®ã«ç«ã¡æ»ãããšããæ¥µããŠããžãã¹ã©ã€ã¯ãã€æ¬è³ªçãªã¢ãããŒãããšãããŠããã客芳çãªèª¿æŽåãšé«ãæç床ãæããããŸãã
Q8. ã¹ãã¬ã¹ããã¬ãã·ã£ãŒãæããéãã©ã®ããã«å¿ã®å¹³ç©ãä¿ã¡ãã³ã³ãããŒã«ããŠããŸããã
âïž æš¡ç¯åçïŒ ç§ã®ã¹ãã¬ã¹è§£æ¶æ³ã¯ããé©åºŠãªéåãšè³ªã®é«ãç¡ç ããããŠèŠªãã人ãšã®å¯Ÿè©±ã«ãã客芳èŠãã§ãã åŠçæä»£ãç ç©¶ã®ç· ãåããšå°±è·æŽ»åãéãªã倧ããªãã¬ãã·ã£ãŒãæããææããããŸããããã®éãæèãå ã å·¡ãã«ãªãå¹çãèœã¡ãŠããããšã«æ°ã¥ããæ¯æ30åã®ã©ã³ãã³ã°ãæ¥èª²ã«åãå ¥ããŸãããäœãåããããšã§ã»ãããã³ãåæ³ãããé ã®äžããªã»ããããããšãšãã«ãç¡ç ã®è³ªãåäžããéäžåãç¶æã§ããããã«ãªããŸããã ãŸãã課é¡ã«çŽé¢ããŠèŠéãçããªã£ããšãã¯ãä¿¡é Œã§ããå人ã«ç¶æ³ãèšèªåããŠè©±ãããã«ããŠããŸããèšèã«ããããšã§èªåèªèº«ã®ææ ãšèª²é¡ã客芳çã«åãé¢ãããšãã§ãããä»ãèªåãã³ã³ãããŒã«ã§ããè¡åã¯äœãªã®ããã«æèãéäžãããããšãã§ããŸããå¿ãšäœã®å¥åº·ãä»äºã®ããã©ãŒãã³ã¹ã®åå°ã§ãããšå®æããŠããŸãã
ð¡ 颿¥å®ã®èŠç¹ïŒ ããããããªæ¯æ¥ãããããªäººçããæ²ããæ±åŽã°ãªã³ã ãããããåè£è èªèº«ãèªãã®å¿èº«ã®ãŠã§ã«ããŒã€ã³ã°ãã»ã«ãã³ã³ãããŒã«ã§ããŠãããã¯æ¥µããŠéèŠã§ããåçãå ·äœçã§ãããã¹ãã¬ã¹ã®åå ãæ§é åããŠå¯ŸåŠããå§¿å¢ãèŠãããããå³ããããžãã¹ç°å¢äžã§ãå®å®ããŠããã©ãŒãã³ã¹ãçºæ®ã§ãã人財ã ãšç¢ºä¿¡ã§ããŸãã
â ¡. å¿æåæ©ã»äŒæ¥çè§£
Q9. æ°ããé£åã¡ãŒã«ãŒã®äžã§ããªãæ±åŽã°ãªã³ã第äžå¿æãšããã®ã§ããã
âïž æš¡ç¯åçïŒ åãªããç©ºè ¹ãæºããé£åãããäžæçãªå¿«æ¥œãæäŸããèåãã®æ ãè¶ ãã嵿¥ä»¥æ¥äžè²«ããŠããããããšå¥åº·ãã®äž¡ç«ã«ãã ãããçæŽ»è ã®ç涯ã«ããããããããªäººçã«å¯äžããããšããããŒãã¹ã«å¿ããå ±é³ŽããŠããããã§ãã é£åã¡ãŒã«ãŒã®å€ããå¥åº·å¿åãæ²ããŠããŸãããæ±åŽã°ãªã³ã¯1922幎ã®åµæ¥ååã§ãããæ é€èåã°ãªã³ããããè¿å¹Žã®ãã¢ãŒã¢ã³ã广ããSUNAOããBifiXãã«è³ããŸã§ãåžžã«æä»£ã®äžæ©å ãè¡ãå¥åº·äŸ¡å€ããå§åçãªãããããããšã楜ããããšå ±ã«å±ããŠããããŸããã ç§èªèº«ãéå»ã®äœèª¿äžè¯ã®çµéšããé£ãšå¥åº·ã®å€§åããçæãããæ¯æ¥ã®é£ç¿æ £ãéããŠã誰ããç¡çãªãèªç¶ã«å¥åº·ã«ãªãã瀟äŒããåµããããšãã匷ãå¿ãæã£ãŠããŸããç¬èªã®çŽ æéçºåãåè¶ããããŒã±ãã£ã³ã°åããããŠãäºæ¥ãéããŠç€ŸäŒã«å¥ä»ããããšãã匷ãDNAãæã€åŸ¡ç€Ÿã«ãããŠãããç§ã®å¿ãå ·çŸåã§ãããšç¢ºä¿¡ãã第äžå¿æãšããŠå¿æããããŸããã
ð¡ 颿¥å®ã®èŠç¹ïŒ ããªãç«¶åä»ç€Ÿã§ã¯ãªãæ±åŽã°ãªã³ãªã®ããã嵿¥ã®åç¹ããçŸä»£ã®ãã©ã³ãã©ã€ã³ããããŸã§çµã³ã€ããŠèªãããŠããŸããä»ç€Ÿãšã®æ¯èŒè»žãããããããšå¥åº·ã®çã®çµ±åããšããå瀟ã®ååšæçŸ©ã«åºã¥ããŠãããããäŒæ¥ç ç©¶ã®æ·±ããšç±æããã€ã¬ã¯ãã«äŒãããŸããèªåèªèº«ã®åäœéšïŒå¿ïŒãšäŒç€Ÿã®ããŒãã¹ãäžèŽããŠããç¹ãå å®ã«çŽçµãã匷ãåæ©ã¥ãã«ãªã£ãŠããŸãã
Q10. æ±åŽã°ãªã³ã®ããŒãã¹ããããããªæ¯æ¥ãããããªäººçãããããªãèªèº«ã¯ã©ãè§£éããå ±æããŠããŸããã
âïž æš¡ç¯åçïŒ ç§ã¯ãã®ããŒãã¹ãããæ¥ã ã®å°ããªå¥åº·ãšç¬é¡ã®ç©ã¿éãããããçæ¶¯ã«ãããè±ãã§å¹žçŠãªäººçïŒãŠã§ã«ããŒã€ã³ã°ïŒã圢äœãããšãã匷ãæå¿ã®è¡šæã ãšè§£éããŠããŸãã çŸä»£ç€ŸäŒã¯è¶ é«éœ¢ç€ŸäŒãçæŽ»ç¿æ £ç ã®å¢å ãªã©æ§ã ãªèª²é¡ãæ±ããŠããŸãããææ ¢ã矩åæã䌎ãå¥åº·ç®¡çã¯é·ç¶ãããŸãããæ±åŽã°ãªã³ãç®æãã®ã¯ãæ¥åžžã®ãããããããæ¥œããããšããããžãã£ããªææ ã®äžã«èªç¶ãšå¥åº·äŸ¡å€ã溶ã蟌ã¿ãæ¯æ¥ã®æ®ãããå åŽããèŒãããããšã ãšèããŠããŸãã ç§èªèº«ãæ¥ã ã®é£äºãæŽãããšã§ååãã«äœäºã«ãææŠã§ããæŽ»åãæ¹§ããçµéšããããŸããã客æ§äžäººã²ãšãã®æ¥åžžã«å¯ãæ·»ãã身äœçãªå¥åº·ã ãã§ãªããå¿ãæºãããããããããªäººçããé£ãéããŠæ¯ããŠãããšãããã®ããŒãã¹ã«æ·±ãå ±é³Žããç§èªèº«ããã®äŸ¡å€ãå±ããæ ãæã«ãªããããšåŒ·ãé¡ã£ãŠããŸãã
ð¡ 颿¥å®ã®èŠç¹ïŒ 2022幎ã«å¶å®ããã100åšå¹ŽããŒãã¹ãžã®çè§£åºŠãæž¬ã質åã§ããåèªã®è¡šé¢çãªå埩ã§ã¯ãªãããææ ¢ããå¥åº·ã§ã¯ãªãããããããšæ¥œãããããããæ¥åžžã®å¥åº·ããšããæ±åŽã°ãªã³ã®ææ³ã®æ¬è³ªãæ£ç¢ºã«èšèªåã§ããŠããŸããäŒç€Ÿã®ååšæçŸ©ãèªåäºãšããŠæãããã®å®çŸã«åããŠäž»äœçã«é¢ããããšããæ°æŠãæããããŸãã
Q11. 嵿¥è ã»æ±åŽå©äžã®ç²Ÿç¥ïŒç¡è £ã®ç ®æ±ããã®ã°ãªã³ãŒã²ã³æœåºã嵿工倫ïŒã«ã€ããŠãã©ãæããŠããŸããã
âïž æš¡ç¯åçïŒ åµæ¥è ã»æ±åŽå©äžç¿ã®ç²Ÿç¥ã¯ããæ¥åžžã®äºçްãªäºè±¡ããæ¬è³ªçãªäŸ¡å€ãèŠåºãæŽå¯åããšã瀟äŒèª²é¡ã解決ããããã«åžžèã«ãšããããææŠãç¶ãã嵿工倫ã®å¡ãã§ãããšæããŠããŸãã åœæãæšãŠãããŠããç¡è £ã®ç ®æ±ã«çç®ããåœæ°ã®äœäœåäžãç®æããŠæ é€çŽ ã°ãªã³ãŒã²ã³ãæœåºããããšããããŠãããåãªãå»è¬åã§ã¯ãªããåã©ããã¡ãåãã§é£ã¹ãããèåïŒãã£ã©ã¡ã«ïŒããšããã¡ãã®ã»ãããšããŠäžã«éãåºããçºæ³ã«ã¯ãæä»£ãè¶ ããã€ãããŒã·ã§ã³ã®æ¬è³ªã宿ã£ãŠããŸãã ãé£ã¹ãããšãšéã¶ããšã¯åã©ãã®äºå€§å€©è·ã§ããããšããèšèã«è¡šããŠããããã«ã顧客ã®å¹žçŠã培åºçã«èãæãå§¿å¢ãšãåäŸã®ãªãã¢ã€ãã¢ãå ·çŸåããå·å¿µããããçŸåšã®æ±åŽã°ãªã³ã®åç¹ã§ãããšç¢ºä¿¡ããŠããŸããç§ããã®åµæ¥ç²Ÿç¥ãèžã«ãåžžã«åžžèãçãã瀟äŒã«åœ¹ç«ã€æ°ãã䟡å€ãçã¿åºãææŠãç¶ããããšèããŠããŸãã
ð¡ 颿¥å®ã®èŠç¹ïŒ æ±åŽèšå¿µé€šãªã©ã§èªãããæŽå²ã嵿¥è ãšããœãŒããåãªãç¥èãšããŠã§ã¯ãªãããã€ãããŒã·ã§ã³ã®æ¬è³ªãã顧客èŠç¹ããšããããžãã¹ã®æèã§æè¯ããŠèªããŠããç¹ãç§éžã§ããäŒçµ±ãå°ã³ãªãããããããçŸä»£ã®èªãã®è¡åæéãšããŠåŒãåããå§¿å¢ã¯ãã«ã«ãã£ãŒããããéèŠãã颿¥å®ã«æ¥µããŠåŒ·ãé¿ããŸãã