
ãèªå·±ç¢ºä¿¡ã培åºè§£èª¬- å ãªãçŸ éç€ãä¿¡ããŠæ©ãå
ã¯ããã«
ã¿ããïŒãããã«ã¡ã¯ãã®ã£ã©ããèªå®ã¹ãã¬ã³ã°ã¹ã³ãŒãã®ã¿ããã§ãã仿¥ã¯ã¹ãã¬ã³ã°ã¹ãã¡ã€ã³ããŒã®34ã®è³è³ªã®äžã§ãããšããããŠããŒã¯ãªãèªå·±ç¢ºä¿¡ïŒSelf-AssuranceïŒãã«ã€ããŠè©³ãã解説ããŠãããŸããããã
ãããªïŒãããã«ã¡ã¯ããããªã§ãããèªå·±ç¢ºä¿¡ãã£ãŠèããšããªãã ããšãŠãèªä¿¡æºã ãªäººã®ããšããªïŒã£ãŠæã£ãŠããŸãã®ã§ãããå®éã¯ã©ããªãã§ããããïŒã
ã¿ããïŒããã質åã§ããïŒç¢ºãã«ååã ãèããšãèªä¿¡å®¶ãã®ã€ã¡ãŒãžããããŸãããå®ã¯ãã£ãšæ·±ãæå³ããããã§ããèªå·±ç¢ºä¿¡ã®æ¬è³ªã¯ãèªåã®äžã«ãå ãªãçŸ éç€ããæã£ãŠãããšããããšãªãã§ããã
5åã§åããããããã£ã¹ã
èªå·±ç¢ºä¿¡ã®æ¬è³ªãšã¯
å ãªãçŸ éç€ãšããæé
ãããªïŒãå ãªãçŸ éç€ã£ãŠãã©ãããããšã§ããïŒã
ã¿ããïŒãäŸãã°ãéãããã€ã«ãåãããŠããŠèª°ããè¿·ããããªå Žé¢ã§ããèªå·±ç¢ºä¿¡ãæã€äººã®å ãªãçŸ éç€ã¯ãã¯ã£ãããšé²ãã¹ãæ¹åãæã瀺ããã§ãããããŠããã®æèŠãå¿ã®åºããä¿¡ããŠãããã§ãããã
ãããªïŒããããã§ããïŒå€ã®æ å ±ãä»äººã®æèŠã«æãããããèªåã®å åŽããçããæ¹§ããŠããæããªãã§ãããã
ã¿ããïŒããŸãã«ãã®éãã§ããã ããåšããäžå®ãªãšãã§ãã倧äžå€«ïŒããèªåãä¿¡ããŠé²ããããè¿·ããè¡åã§ãããããšãã£ãèšèãèªç¶ã«åºãŠãããã§ãããããèªå·±ç¢ºä¿¡ã®äººã®ç¹åŸŽçãªå£ããã§ããããŸãããã
ãªã¹ã¯ãæããªãææŠç²Ÿç¥
ãããªïŒããããã誰ããã£ãããšããªããããªæ°ããææŠãå¹³æ°ãªãã§ããïŒã
ã¿ããïŒããããªãã§ããå®éã®ãšããœãŒããšããŠãããæ¹ã¯åšãã矚ããããªå®å®ããå€§åŠææã®ããžã·ã§ã³ããããçµèº«éçšæš©ãŸã§æã£ãŠããã®ã«ããæ°ããããšã«ãã£ã¬ã³ãžãããããšããçç±ã§ãã£ãããšææŸããŠèµ·æ¥ã®éã«é²ã¿ãŸãããã倧äžå€«ãããããšæãããšããå ãªã声ã«åŸã£ãŠãèªåãä¿¡ããŠé²ãåããã®ããã匷ããã§ããã
ãããªïŒãããŒïŒããã¯ãããæ±ºæåã§ãããã§ããããç§ãååã ã£ãããããæ¬åœã«å€§äžå€«ãªã®ïŒãã£ãŠãã©ãã©ãã¡ããããã§ããã
èªå·±ç¢ºä¿¡ã®è¯ãç¹
圱é¿åã®ããå®å¿æ
ã¿ããïŒãèªå·±ç¢ºä¿¡ãã圱é¿åãã®é åã«åé¡ãããŠããã®ã¯ããŸãã«ãããªãã§ãããªãŒããŒãè¿·ããããã³ãšæ§ããŠããããšãããŒã å šäœã«ãšãŠãå¿åŒ·ãå®å¿æãäžãããã§ãããã
ãããªïŒã確ãã«ïŒäžåžãã絶察倧äžå€«ãã£ãŠèšã£ãŠããããšãç§ãã¡ãå®å¿ããŠä»ããŠãããŸãããããã
ã¿ããïŒãããã§ãããããŠæçããèªå·±ç¢ºä¿¡ã®äººã¯ãåã«çŽæã ãã§å€æããã®ã§ã¯ãªããèªåã®å€æããã確ããªãã®ã«ããããã«ããããŠåšãã®æèŠã客芳çãªããŒã¿ãéãããã§ããããããªæ å ±ãã€ã³ãããããäžã§ãæçµçãªæ±ºæã¯èªåã®çŸ éç€ã«å§ããããããŠããªããã®éãéžã¶ã®ããèªåã®èšèã§ã¡ãããšåšãã«èª¬æããããšã§ããã®ç¢ºä¿¡ãäŒãã£ãŠçã«å®å¿æãäžãããã§ããã
èªäž»æ§ã掻ãããé«ãããã©ãŒãã³ã¹
ã¿ããïŒãèªå·±ç¢ºä¿¡ãæã€äººã«ã¯ã现ããã«ãŒã«ã§çžããããçµæã¯ä»»ãããããšèªç±ãªè£éãäžããæ¹ãæç¶ããã©ãŒãã³ã¹ãäžãããã§ãããè¿·ããè¡åã§ãããããšããç°å¢ãã圌ãã®ã¿ã¬ã³ããæå€§éã«åŒãåºããã§ãããã
ãããªïŒãèªåã®äººçã®ãã³ãã«ã¯èªåã§æ¡ãã£ãŠæããããŸãããç§ã«ã¯ããŸããªãè³è³ªã§ããã©ããªãã ãæ§ããŸããã
èªå·±ç¢ºä¿¡ã®èª²é¡ãšãªãç¹
æªçãªæ®µéã§ã®åé¡
ã¿ããïŒããã ããæªçãªæ®µéã ãšåé¡ããããŸããèªåã®çŽæã ããä¿¡ããŠäººã®æèŠã«è³ã貞ããã«å€ç«ããŠããŸãããšããããã§ãããåšãã®æèŠãå šãèããªãé åºãªäººãã ãšæãããŠããŸãå¯èœæ§ããããŸãããã
ãããªïŒããããã£ã±ãããããããšããããã§ãããã
ã¿ããïŒãã¯ããå®éã«ãããæ¹ã¯åªç§ã ã£ãã®ã§ãããèªåãçããæã£ãŠããããšããæã蟌ã¿ã匷ãããŠãä»ã®äººã®æèŠã«è³ãåŸãããçµæãšããŠèªåã®èŠéãçãããŠããŸã£ãã±ãŒã¹ããããŸãããã
ãããžã¡ã³ãäžã®èª²é¡
ã¿ããïŒããŸããèªå·±ç¢ºä¿¡ã®é«ã人ã¯èªåã§ã§ããããšãå€ãã®ã§ãããŸããããžã¡ã³ããå¿ èŠãšããŸãããäœããããããããåãã£ããããããããå®è¡ããã ãã§ããããéã«èšããšããã€ã¯ããããžã¡ã³ããããããããšéåžžã«çª®å±ã«æããŠããŸããŸããã
ãããªïŒãäžåžãããããšãå ±åãå šç¶ãªãããšããäœã§ãèªåã§ã§ãããšæã£ãŠãªããããšå¿é ãããŠããŸãããšãããããã§ãããã
ã¿ããïŒããŸãã«ãã®éãã§ããæéãããã»ã¹ã§è©äŸ¡ãããããããçµæã§è©äŸ¡ããããã¿ã€ããªãã§ãããäœæã«æ¥ãŠãããããå®¶ã§ä»äºããŠãããããããæ¹ã¯èªåã§èããŠãã ãã©ãã®ä»£ããçµæã ãã¯ã¡ãããšåºããŠãããšããç°å¢ã®æ¹ããã£ãšåãããããã§ããã
ç¹åŸŽçãªå£ãããšè¡åãã¿ãŒã³
ãã䜿ãããèšè
ã¿ããïŒãèªå·±ç¢ºä¿¡ã®äººã®å£ããã¯æ¬åœã«ç¹åŸŽçã§ããã倧äžå€«ïŒããä¿¡ããŠãããè¿·ããªããã倧äžå€«ãããããšæãããèªåãä¿¡ããŠé²ããããè¿·ããè¡åã§ãããããšãã£ãèšèãèªç¶ãšåºãŠããŸããã
ãããªïŒãèããŠããã ãã§å¿åŒ·ããªããŸãããã
è¡åã®ç¹åŸŽ
ã¿ããïŒãè¡åé¢ã§ãç¹åŸŽããããŸããäŸãã°ãå°åŠæ ¡æä»£ã«èªåã§å€©åã倿ããŠé è¶³å ãæ±ºãããããšãŠãè¯ãå€åå ããã£ãããããŠããŸã£ãããããç·æ§ã®æ¹ã¯ãåäŸãçãŸããããåäŸã®ããšã«éäžãããããªããšããªãã§ãããããšèšã£ãŠããšãŠãè¯ãå€åå ãããµããšãããããŸããããããŠæ¬åœã«ãªããšããªãã©ããããæ°å¹ŽåŸã«è¯éºã«åŸ©æŽ»ããããã§ããã
ãããªïŒããããè¡ååã§ããïŒç§ã ã£ãã絶察ã«äžå®ã§èžã¿åããŸãããã
å ·äœçãªæŽ»çšäºäŸ
æè²åéã§ã®æŽ»èº
ã¿ããïŒãããæ¯ç§å»åž«ã®æ¹ã¯ãã¢ã¡ãªã«ã§15å¹Žä»¥äžæè²ã«æºããã倧åŠã®äž»ä»»ææãšããŠ11幎éåããåŸãçµèº«éçšæš©ãææŸããŠæ°ããæè²äºæ¥ãç«ã¡äžããŸããããèšãåºãã£ãºãã¿ã€ãã§ããããããããããšæåã«å£°ããããããšãå€ããçµæãšããŠå€ãã®æè²ããã°ã©ã ãæåãããŠããŸããã
ãããªïŒãæè²ã£ãŠããŸãã«æªæ¥ãåµãä»äºã§ãããããèªå·±ç¢ºä¿¡ããããšãæ°ããæè²ããã°ã©ã ãäœãæãè¿·ããé²ãããã§ããã
äºæ¥å±éã§ã®æå
ã¿ããïŒãåãæ¹ã¯ãå»çé¢é£ã®äŒç€Ÿã®å䜵ãè²·åã«ãé¢ãããŸããããã¡ããäŒèšå£«ãšçžè«ããŠãªã¹ã¯ã¯æ€èšããŸããããããã¯è¡ããããšæã£ãæã®äžæ©èžã¿èŸŒãåãéããã§ããåšãããèŠããšéåžžã«ãªã¹ã¯ãé«ãèŠããæ±ºæã§ããæ¬äººã®äžã§ã¯ã倧äžå€«ãããããšæãããšãã確信ããããã§ããã
ä»ã®è³è³ªãšã®çµã¿åãã
ããããçµã¿åããïŒæŠç¥æ§
ã¿ããïŒãèªå·±ç¢ºä¿¡ãšããçµã¿åããããã®ããæŠç¥æ§ãã§ããã©ã¡ããæ¬èœçã»çŽæçãªè³è³ªã§ãããæŠç¥æ§ã¯ãã¿ãŒã³ãé ã®äžã«å ¥ã£ãŠãããããŽãŒã«ãŸã§ã®éçãããåãããæŠç¥æ§ãèªå·±ç¢ºä¿¡ã®äžæ¯ããããŠãããããªé¢ä¿ã§ãããã
è£å®çãªçµã¿åãã
ã¿ããïŒãèªå·±ç¢ºä¿¡ãšåææèãçµã¿åããããšãçŽæçãªç¢ºä¿¡ã«å¯ŸããŠåææèãæ°å€çãªæ ¹æ ãäžããŠãããŸãããŸããèªå·±ç¢ºä¿¡ãšå ±ææ§ãçµã¿åããããšããªã¹ã¯ãåãããšã«å¯Ÿããåšãã®äººã®äžå®ãæãåã£ãŠãé©åã«å¯ŸåŠããŠããããã§ããã
ãŸãšãïŒæä»£ãæ±ããè³è³ª
ã¿ããïŒãä»ã®æä»£ã¯ãèªç±ãªåãæ¹ã転è·ãåœããåã«ãªã£ãŠããŠããŸãããèªç±ã«ãã£ãŠããã£ãŠãããã©ãã¡ãããšçµæåºããŠãããšãã瀟äŒé¢šæœ®ã«ãèªå·±ç¢ºä¿¡ã®é«ã人ã¯ãšãŠãåããŠãããã§ããæä»£ãç§ãã¡ã«åã£ãŠãããšèšãããããããŸããããã
ãããªïŒã確ãã«ïŒãªã¢ãŒãã¯ãŒã¯ãå¢ããŠãçµæã§è©äŸ¡ãããç°å¢ãå€ããªããŸããããããã
ã¿ããïŒãããã§ããèªå·±ç¢ºä¿¡ãæã€äººã¯ãèªåã®äººçãèªåã§åãéããŠããåããããŸãããããŠããã®å§¿å¢ãåšãã®äººã«ãè¯ã圱é¿ãäžãããã ããããã圱é¿åãã®è³è³ªãªãã§ããã
ãããªïŒãç§ãæ¥ã ã®ç掻ã®äžã§ãããããã£ã¡ã®æ¹ããããããã£ãŠããå°ããªçŽæã倧åã«ããŠã¿ããšããããå§ããŠã¿ãããšæããŸããã
ã¿ãöïŒãçŽ æŽãããã§ãããèªåãä¿¡ããŠãããç·Žç¿ããå§ããŠã¿ãŠãã ããããã£ãšãããªãã®äžã«ãå ãªãçŸ éç€ãèŠã€ããã¯ãã§ããã
èªå·±ç¢ºä¿¡ã¯ãåãªãèªä¿¡ã§ã¯ãªããèªåã®å åŽã«ãã確åºããå€æåºæºãä¿¡ããŠè¡åããåã§ãããªã¹ã¯ãæããæ°ããææŠã«åãããåšãã®äººã«å®å¿æãäžãã圱é¿åãæã€è³è³ªãçŸä»£ç€ŸäŒã§ãŸããŸãéèŠã«ãªã£ãŠãããèªåŸçãªåãæ¹ãå¯èœã«ãã貎éãªæèœãªã®ã§ãã
ããªãã®åŒ·ã¿ããã£ãšæŽ»ããç¬¬äžæ© â ç¡æãŠã§ãããŒã®ãæ¡å

ãããã®èšäºãèªãã§ããã£ãšèªåã®åŒ·ã¿ãæ·±ãããããæŠç¥æ§ãå«ããè³è³ªããã£ãªã¢ã«æŽ»ããããããšæã£ãæ¹ãžã
ãŸãã¯ ç¡æã®ãŠã§ãã㌠ãäœéšããŠããã ããŸãã
ãã®ãŠã§ãããŒã§ã¯ã
ã¹ãã¬ã³ã°ã¹ãã¡ã€ã³ããŒã®è³è³ªãã©ãæ¥åžžãä»äºã«æŽ»ããã
èªæãå«ãã圱é¿åã®è³è³ªããã©ããªå Žé¢ã§èŒãã®ã
6ã«æè¬åº§ã®å 容ãäžéšå åãäœéš
ãšãã£ãå
容ããããããããäŒãããŸãã
åå åŸã«ããã£ãšæ·±ãããããšæã£ãæ¹ã¯ããã®ãŸãŸ6ã«æã®å®è·µåè¬åº§ã«é²ãã§ããã ããŸãã
ãã®6ã«æè¬åº§ã§ã¯ã
è³è³ªã®èšèªåãšæªæ¥ããžã§ã³ã®èšèš
KPIãè¡åèšç»ãžã®èœãšã蟌ã¿
ææã«ã€ãªãããã©ããŒã¢ãã
ãéããŠãããªãã®åŒ·ã¿ãâè³ç£åâããããã»ã¹ã䌎走ããŸãã
ð ãŸãã¯ç¡æãŠã§ãããŒã®è©³çްãã芧ãã ããã
ç¡æãŠã§ãããŒïŒ6ã«æè¬åº§ã®è©³çްã¯ãã¡ã
ãŸãã¯ã¹ãã¬ã³ã°ã¹ãã¡ã€ã³ããŒãç¥ãããæ¹ã¯ãã¡ã